With advancements in technology, businesses today can communicate with customers through multiple platforms like email, sms, video, chat and whats app. But nothing matches the effectiveness of a call directly to interested audience.
Calling is core to multiple businesses across industries as it generates direct revenue. However many companies underestimate the importance of an optimized communication tool. Once popular PBX system has failed to serve the need of time and now comes with its own set of problems. Calls are missed, it’s not scalable, requires huge initial investment, maintenance cost, occupies office space and it is inflexible. To sum up, old communication tools are slowing down business growth and becoming a cause for loss of potential businesses in certain situations.
If you are finding a way to grow your business and have a feeling that your communication equipment is one of the fundamental reasons, this blog can definitely work as an eye opener.
Here’s a compilation of the different ways Cloud Telephony can help you grow your business.
PBX systems require significant initial investment, occupy space and needs a specialist to get started. Small and medium businesses who can’t afford the investment stick the old machines and continue losing opportunities. Ideally, every business should be able to afford and use the most advanced and useful communication tool without any hassle. This is where Cloud Telephony comes in. With this technology business can avoid the initial investment and maintenance cost. The same amount can be utilized for more productive purposes with high return on investment.
Never lose a call
One of the major disadvantages of the old telephony systems is portability. Agents had to be near the machines to receive a call, if not, a call goes unanswered and possibly a loss of business opportunity. With Cloud Telephony, smart phones of agents are integrated with the communication system and they can receive a call when they are out for a tea break or on field for office work. This feature adds immense value to companies as every call brings potential business and deserves utmost importance.
Easy to set-up
Cloud Telephony is unbelievably easy get started. The entire infrastructure is situated in the provider’s location and the application is made available over internet. All you have to do is login with a good internet connection. The provider takes the responsibility of maintaining multiple servers to avoid downtime, any up gradation in technology and regular maintenance needs. This way you can avoid any additional responsibilities and focus on the things of priority like conversion of leads.
Streamline Business Operations
With Cloud Telephony you can automate incoming calls to respective departments without human interaction. You can not only improve the productivity of various departments but avoid the need of an employee. Also, you can use one number for your customer care centre. Multiple numbers usually create a disjointed network and confusion among customers. Streamlining various departments within your organization can directly help you operate effectively and get more results.
To reach organizational goals it’s important to measure performance of individual employees, departments and the company as a whole. But creating charts and reports consumes good amount of time and energy. So, how do you take smart decisions with investing minimum time? Cloud Telephony solves this problem by generating detailed employee performance report regularly. You can set the parameters of the report and duration to have an overview of the engagement level of employees and then make decisions.
While choosing a communication tool for your business you need to decide your needs first and then look for the software that satisfies your requirements. Once you are clear with your needs give us a call at +918886638814 or email at firstname.lastname@example.org and we will make sure your business is geared for growth with the right Cloud Telephony solution.