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A sales agent’s day is filled with potential deals. Still instead of engaging in meaningful conversations, their hours slip away into repetitive tasks such as manual dialing, tracking follow-ups, and navigating call logs. For them, Time is the most valuable resource and they run short of it.
As per the Hubspot Sales Trends Report 2024 Sales agents are only selling for 2 hours in a day. The rest of the time goes into research, preparations, and other background tasks. While you can increase their efficiency with the help of Office24by7 sales CRM software what can you do about the rest of the time? Here is where Click-to-Call services come to the rescue.
By automating the mundane, Click-to-call ensures agents can focus on what truly matters—building connections and closing deals.
In this blog, we will discuss how sales agents at Office24by7 are using the Click To Call Services to make more outbound calls and close more deals at the end of the day.
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What is Click-to-Call?
Click-to-call (CTC) is a cloud telephony functionality that allows users to initiate a call with a single click, directly from a digital platform such as a sales CRM software. By integrating click-to-call services on a CRM, businesses enable instant communication between prospects and sales agents without requiring manual dialing or additional steps.
This service is typically integrated with cloud telephony systems and CRM software to provide a seamless calling experience and real-time data tracking, offering significant advantages over traditional calling methods.
How Click-to-Call Services Saves Time For Office24by7
Let’s have a look at how Click-to-Call services have significantly boosted efficiency and productivity for the Office24by7 outbound sales team.
On an average day, each member of the team makes around 75 calls. Office24by7’s Click to Call solution was calculated to have saved 60 seconds per call where they had to manually check the phone number of their next potential customer. They dial the number, recheck it, and make the call with hopes of getting the customer available the first time. This is where the average 60 seconds went every time they made a call.
For 75 calls, 60 seconds would be equal to 75 minutes or 1.25 hours of their daily time. That is the amount of time saved in a day. Now when they can save 1.25 hours in a day, they can save 1500 minutes in a month of 4 weeks with 5 working days. We know 1500 minutes is equal to 25 hours. Which is one hour more than a day. So a typical day at Office24by7 is an average of 8 working hours. Which translates to 25 divided by 8 i.e., 3 extra working days in a month.
This increased efficiency allows Office24by7 sales teams to make up to 225 extra calls per month, providing 225 more opportunities to connect with prospects and close sales.
By switching from manual dialing to Click-to-Call, your business can also streamline operations, enhance productivity, and drive more results without extending work hours.
Click to Call Eliminates Manual Processes
By automating the dialing process, click-to-call services save agents from mundane tasks that drain their time and energy. Instead, they can direct their efforts toward persuasive selling and understanding customer needs.
Click to Call Minimizes Idle Time
Sales agents often experience downtime while navigating contact lists or dialing numbers. Click-to-call reduces this idle time by providing a quick and efficient way to connect with prospects, leading to a higher number of calls and conversions.
Click to Call Supports Seamless Follow-Ups
Follow-ups are crucial in the sales cycle, but they can become overwhelming without proper tools. With click-to-call, agents can schedule and initiate follow-up calls directly from their CRM, ensuring timely and consistent communication.
Click to Call Facilitates Better Time Allocation
With fewer distractions and streamlined processes, sales agents can allocate their time more effectively. This means more time spent on high-priority tasks like pitching, objection handling, and closing deals.
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Features of Office24by7 Click-to-Call Services
Number Selection
Office24by7 Click-to-Call services allow you to easily choose and display specific numbers to ensure localized and professional outreach, enhancing customer trust and boosting connection rates.
Identity Masking
It also ensures sensitive information is secure by masking agent and customer identities, ensuring confidentiality at every step.
Call Recordings
Click to Call functionality from Office24by7 enables automatic call recording to monitor quality, analyze customer interactions, and use insights for team training and continuous improvement.
Call Logs
It also helps maintain a detailed log of all calls for better tracking, reporting, and seamless follow-ups with prospects and clients.
Call Transfer
You can easily transfer calls between agents or departments, ensuring smooth communication and uninterrupted customer experiences.
Multi-Channel Communication
Along with this, you can also integrate with multiple communication channels, allowing agents to manage calls, texts, and more from a single platform like the Office24by7 sales CRM software.
CRM Integration
Office24by7 Click-to-call services allow integration with any CRM software that you already have to ensure that all your customer interactions are tracked. This enables personalized outreach and better relationship management.
CTC API Integrations
Office24by7 also provides API integrations to customize and expand Click-to-Call functionalities, aligning them perfectly with your business needs.
Manual (Outbound) Calling
Office24by7 Click To Call services also allow manual dialing alongside automated options, offering flexibility for personalized interactions whenever necessary.
Agent Performance Tracking
Using Click-to-call services you can also monitor your agent’s productivity and identify the areas of improvement to optimize the performance of not just a single agent but the whole team.
Why You Need Click-to-Call?
Increased Efficiency and Productivity
Click-to-call eliminates manual dialing, saving time and reducing errors. It enables agents to focus on meaningful customer interactions, enhancing overall productivity while maintaining seamless operations.
Improved Accuracy
Automated dialing eliminates misdials or incorrect numbers, ensuring more successful connections. This leads to fewer missed opportunities and improves customer satisfaction through precision.
Better Call Tracking and Reporting
Click-to-call solutions automatically log call details, enabling detailed performance analysis. Businesses can monitor metrics like call duration, resolution rates, and more to refine strategies.
Faster Lead Conversion
The one-click functionality accelerates response times, giving sales teams the agility to connect with leads before they lose interest or explore competitors.
Enhanced Agent Focus
By automating repetitive tasks like dialing, agents can invest time in developing better pitches and building relationships, leading to higher conversion rates.
Cost Reduction
Optimizing call workflows with click-to-call lowers operational costs. It reduces wasted time and resources, helping businesses achieve higher ROI on their customer outreach efforts.
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