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Call center software is a tool that helps in easy handling of both inbound and outbound calls of a business. These days, call centers deploy software to enhance agents’ productivity, handle customer queries effectively, and successfully improve call center operations. A call center software is a customer service center where executives answer queries, offer technical […]

In the history of customer service, telephone calls have always played an important role. Often being the first point of contact with customers, they help in building relationships. So much so that making a phone call can be a very positive experience if it is conducted properly. Customer expects to be able to speak directly […]

Customer support has always been put on the first pedestal in any product or service-based organization. A study done by CFI group has concluded that 76% of customers prefer calling the executives. Companies need to make this entire communication as seamless as possible and call center on the cloud has made this easier. Being available […]

With various technologies in hand, almost everything is automated. And this everything includes call center service too. With the right software at hand, it becomes quite easy to setup a call center on cloud without any hassle. But what is this call center software? What is a cloud call center setup? And you may have […]

In 1978, the first marketing email was sent, generating $13 million in sales and launching what is now one of the most widely utilized marketing channels. Email may not have the glitz and glamour of more recent channels like messaging and social media due to its relatively humble roots, but it is still a powerful […]

Interactive voice response (IVR) systems are automated telephone systems that use a combination of voice prompts, keypad input, and pre-recorded audio to interact with callers. Businesses use them to provide customer service, take orders, and collect information. IVR systems use a combination of speech recognition, text-to-speech (TTS), and a database. IVR systems are a versatile and cost-effective way to improve customer service, increase efficiency, and reduce costs.