A Buyers Guide to Call Center Software

Call center software is a tool that helps in easy handling of both inbound and outbound calls of a business. These days, call centers deploy software to enhance agents’ …

18 Ways to Improve Call Center Performance

Customer satisfaction is the primary requirement in call centers. There is one way this can be achieved by properly managing the agents, improving their performance and delivering required results. …

11 Best Practices to Provide Engaging IVR Experiences

Customers are increasingly interacting with Interactive Voice Response (IVR) systems across a variety of industry verticals. Cloud technologies enable enterprises to implement new-age IVR solutions without incurring significant upfront …