Interactive voice response is one of the most effective technologies for providing efficient customer support. It is up to the consumer to decide whether they want to speak with …

We are in 2022, with a lot of technology around, everything has been automated and sales is not an exception. Organizations irrespective of their size are trying their best …

SMS marketing is progressively becoming an important aspect of successful multi-channel marketing.  More brands are aiming at customers on the go. Businesses often think that SMS marketing needs heavy …

Voice broadcasting is an effective communication medium to reach customers. It is a more personal way of communicating than compared to emails or text messages.  Agreed emails and text messages …

Call center software is a tool that helps in easy handling of both inbound and outbound calls of a business. These days, call centers deploy software to enhance agents’ …

Customer satisfaction is the primary requirement in call centers. There is one way this can be achieved by properly managing the agents, improving their performance and delivering required results. …

A CRM system is crucial to the success of any business. It is the driving force behind business growth. It supports connecting with your customers across all major touchpoints. …

Customers are increasingly interacting with Interactive Voice Response (IVR) systems across a variety of industry verticals. Cloud technologies enable enterprises to implement new-age IVR solutions without incurring significant upfront …

Many businesses have started using cloud telephony software for enhanced communication with customers. It not only improves business communication but also offers a great customer experience which is one …

Lead Acquisition is one of the most important aspects of a business, however it is not easy. Especially, when it comes to B2B lead generation, there are a lot …