Role of Call Center Software in Educational Institutions

Role of Call Center Software

To get positioned in this competitive world, an Educational system must focus on the excellence to mold the students into a responsible citizen. To do this, the institution staff should focus on the academic interpretative issues and at the same time handle large voluminous calls in terms of inquiries or routine communication to miss not a prospective student enrollment and to provide productive interactions and high ranking service to stakeholders.

Nowadays, Cloud-Based Call Management Solutions have framed a clocked space in every industry and the educational sector is no exception. Office24by7 have designed a comprehensive platform on Cloud and In-host solutions to streamline a communication possibility for an educational institution.

All the interaction points are concealed and bridged with customizable Inbound, Outbound, and Blended Call Management Solutions incorporating varied services and features.The automating communication channels resolve incoming inquiries quickly, minimizing call handling time and customer hold time. Also, increases out-bound call reachability to deliver desired resolutions addressing bulk population in a fraction.

Read Below to get into detailed of how efficient is the Office24by7 Call Center Services for an Educational Sector:

Simplify Administrative Process:

The critical aspects like fortification of phones, pooling out the prospective leads from the website that is raised for an enquiry or enrollment and responding to queries manually consume resources, time and space of an Institution. For this Office24by7 provides customized Virtual Solution – SMART IVR that can be activated instantly to aid in managing calls, routing to desired extensions and destinations and scheduling aspects to address in relation to Admission procedure, Attendance, Student Performance reports, Daily schedules, Events, Holidays, Exam schedules, Rescheduling aspects, transport details at the convenience of concerns. With this, the parents/students can route themselves to desired destinations for specific resolutions through DTMF inputs.

Reduces operational costs:

The educational sector call volumes are exceptionally high during admissions and enrollment. The parents and students enquire for a process, procedure, and fee-related inquiries. In such cases, Office24by7 solutions handle calls in a better way routing and distributing it to next available person reducing call handling time, keep the caller engaged with personalized automated messages increasing brand awareness and offer a call back reducing the wait time streamlining the call flow.

Single Interface to improve staff productivity:

All the features are well equipped with a single user-friendly platform waving off your pain in approaching and managing different vendors. We provide complete customizable features Missed Call Service, Conference Call, Transfer, Dialer, Click to Call, OBD IVR, Web Chat, Live Chat, Ticketing, Bulk SMS, Short URL, and Email. Framed API integrations of third party tools for an efficient Call Management System. Distributing call load to all available staff and organizing Outbound Calls to the prospectus. Real-time call status and analytics give insights on the staff performance and educational institution can whetstone the analytic process in evaluating productivity to comprehend ROI.

Attract students with Exceptional Professionalism:

With every automated Call Management Solution of Office24by7, you can be assured of professionalism and refined interactions which is what attracts the tech-savvy students. The solutions are customizable to any extent.Be it is a welcome message, procedure descriptions, or conveying a message can be personalized with a prerecorded voice message or live recording simply by receiving a call on the mobile.

Caller Satisfaction with Pre-eminent technology:

Office24by7 innovative solutions allow you to access the most advanced technical features in establishing a streamlined communication probability. SMS and Voice alerts can be positioned as per requirements to improve response. Callers can route themselves to right destinations through a self-service module and get required information without waste of time.

These are only a few and are much more roles to prove Call Center Software is a game plan for educational institutions to show off professionalism in the first place.

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