Cloud Telephony

Top 5 Advantages of Cloud Telephony

Rightfully, the Cloud Telephony is an efficient Communication conduit in the Business World. This has emerged out as the technological innovation that has the potentiality to replace the traditional methods.  Almost, established Cloud telephony in recent days as a spell working theory to integrate and intersect the divisions of business for better progress and success.

While talking about any entity established across the industry, pain points are retrained in every walk of business transaction at the initial stage and gives room to improvise the process. Evolution in technology is booming up with all methodological advancements because of the embedded business propulsion. Hence, Cloud Telephony crowns as the best plat-form.

Cloud Telephony is one among the best appropriate technology for all businesses. Here are few reasons why business should favorite Cloud Telephony?

Auto Communication:

Customer Communication is the inherent part for the successful business. Cloud Telephony provide immense opportunity to do the communication automation.  Cloud Telephony upsurges overall productivity.  It also provides the control efficiently on the strategic points of field calls. Customers look forward to address their queries and information at tips and expect swift resolutions of issues in no time. Cloud Telephony streamlines the communication platform infinitely making the Call Management indefinitely graceful in handling high voluminous calls.It does all functions from enabling to record calls, route and forward it for specific interactions, take feedback, and responsive to text and voice alerts whenever and wherever is necessary.

Instant Activation:

It eases Organizations to sphere new additions in just few clicks as no infrastructure is to be deployed. It has formed a boon for the organization’s to operate on a single communication system as the business runs on one number with multiple extensions and departments – configurable through a single Virtual Number which is in Cloud.  Any number of plans as per requirement can be purchased hassle freely through online and gets it activated quickly. With Office24by7, businesses set up becomes easy and go live in just a fraction.

Real-Time Reports:

Each and every call log that is left unanswered, routed and forwarded is stored and recorded forming a crystal-like break-through of the business communication system. This type of systematic analysis on a regular basis straitens the potential leads to miss not again. The Supervisors or other managerial staff could monitor their agent’s performance and business communication channels on a single platform via Cloud Telephony from anywhere. Also, at any point of time can craft business refinements forthwith. This furnishes free space for improving sales and business communication pipelines.


Cloud Telephony is a well-framed and reliable platform for the businesses to customize their communication channels in accordance with the requirement. This can be done simply with API Integrations of Cloud-Based Communication System. The single leveraged platform can very well help businesses to address resolutions through varied responsive channels to stay connected with the customers and associates in no time.

The beauty of the Cloud Telephony is that it is easily adapts to the business turns and tussles.Thus scalable, up and down invariably without much economic apprehensions. Cloud Solutions are created with high end security firewalls hence data is securely stored on Cloud and On-Premises without any hassle and are accessible from any part of the globe.

Cost effective:

Cloud Telephony Solution is very much economical and price productive as it provides flexibility of various extensions and digital communication features like IVR, ACD, Scheduled and Time-based Routing, Call Forwarding, CTI, Dialers, Click to Call, Conference Call, Call transferring Voice-mail Integrations, Web Chat, Live Chat, Ticketing, OBD, send emails, SMS, Short URL, Audio store, and much more with single instant configuration of a Virtual Number. These various touch points provide an upper hand in business communication improving customer satisfaction considerably.  Also, lucrative in optimizing the work-force.

So, Cloud Telephony comes with packed benefits in store for business to step out of their regular mainstreams. Enduring Cloud telephony can transform businesses for a prompt success path. Office24by7 is the leading Cloud Telephony Solutions Provider pioneered with Cloud and state-of-the-art On-Premises deployment services from Startups to Large Entities with the innovated types of Voice Solutions bridging communication gap between the organizations and the customers.