Category: IVR

11 Best Practices to Provide Engaging IVR Experiences

Customers are increasingly interacting with Interactive Voice Response (IVR) systems across a variety of industry verticals. Cloud technologies enable enterprises to implement new-age IVR solutions without incurring significant upfront …

Everything You Need to Know About IVR

In the history of customer service, telephone calls have always played an important role. Often being the first point of contact with customers, they help in building relationships. So …

BENEFITS OF USING IVR SYSTEM IN YOUR COMPANY

Automation is no longer a differentiating advantage, but rather a need for successful customer service. Amongst the most frequent methods is to use an Interactive Voice Response (IVR) system. …