Nurturing potential customers is crucial part of any business. Customer satisfaction plays a critical role in the age of innovation and automation. Internet has given clients the flexibility to …
Businesses handling Customer Communication requires professionalism. But to keep a track of all incoming calls, monitor call conversations, improve first time resolutions, enhance customer satisfaction and importantly, route callers …
A strong marketing tactic alone can comprehend ROI. Most of the marketers are aware of as ROI is not a simple thing that can be analyzed and measured easily. …
Every customer either new or existing, reach businesses with inquiries, concerns, subscriptions etc. proving that communication plays a key role. This is where the Virtual Number acts like an …
The Conference is a systematic calling system that connects a group of people to share information. This has gained a lot of importance in the office communication process where …
CTI – Computer Telephony Integration’s is an innovative technology type that permits computers to interact with the telephone system. Agent CTI allows agents to perform every call related tasks …
IVR – Interactive Voice Response is the prominent tool for a business for creating a brand awareness in the form a self-help tool from the customer’s standpoint. Today, the …
