Category: IVR

Manage the flow of Incoming Calls with IVR

Nurturing potential customers is crucial part of any business. Customer satisfaction plays a critical role in the age of innovation and automation. Internet has given clients the flexibility to …

why-should-we-use-smart-ivr-for-customer-communication ?

Businesses handling Customer Communication requires professionalism. But to keep a track of all incoming calls, monitor call conversations, improve first time resolutions, enhance customer satisfaction and importantly, route callers …

How to find out ROI with Virtual Number?

A strong marketing tactic alone can comprehend ROI. Most of the marketers are aware of as ROI is not a simple thing that can be analyzed and measured easily. …

How to choose the best Conference Solution?

The Conference is a systematic calling system that connects a group of people to share information. This has gained a lot of importance in the office communication process where …

What is Agent CTI and How does it work?

CTI – Computer Telephony Integration’s is an innovative technology type that permits computers to interact with the telephone system. Agent CTI allows agents to perform every call related tasks …