This article about social CRM discusses the need for social CRM in business organizations and the benefits of using it. It also details how to set up a social CRM process. Some of the important points from this article are that social CRM can help businesses improve customer service, increase sales, and better understand their customers.
This article about social CRM discusses the need for social CRM in business organizations and the benefits of using it. It also details how to set up a social CRM process. Some of the important points from this article are that social CRM can help businesses improve customer service, increase sales, and better understand their customers.
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