IVR for Business Communication and Telephony

by Jul 26, 2018IVR

How IVR makes Business Telephony better | Office24by7

Communication forms the pillar of satisfaction, builds trust and loyalty, and helps grow business. More effective communication with advanced tools leads to a high customer satisfaction rate. IVR (Interactive Voice Response) system from Cloud Telephony is a boon for all industry types to offer superior customer service. It facilitates organized and hassle-free business conversations at any point in time at any level. IVR for business communication can improve your telephony by increasing customer satisfaction, reducing costs, and enhancing efficiency.

Benefits of IVR

Customers can reach out to your business to purchase a service or product, solve an issue, or seek more help. The key to success is making it easy for your customers to find you, talk to you, and express. While you can have the best salesperson for the job, you will need an advanced IVR tool to communicate with customers systematically. An IVR in call center can help business organizations to manage all inbound and outbound calls efficiently.  

IVR is an automated voice you hear when you call the company and a pre-recorded voice that assists you in choosing destinations via DTMF inputs and intelligently routes to destined points. IVR need not be a pre-recorded voice; it can be an electronic voice that instantly delivers prompts by converting simple text into speech and comprehensive cloud telephony features like call forwarding, call history, and intelligent routing systems based on time, skill, and language.


How IVR Helps Business Communication

With the help of an IVR for business communication, you can engage your customers with offers and important information while they wait for the call to connect to your agent. You can also entertain your customers with melodious music, business descriptions, and other promotional information. If the duration is too long, you can auto-respond to your customers, instantaneously promising a call back via email or SMS. It minimizes human interaction and waves off customer frustration with repeated questions, thus saving time, resources, and effort. Integrations of any third-party tools are facilitated. With the help of voice mail, customers can leave your team a message so that you can get back to them as soon as possible. An analytics report on call details, recordings, and real-time data can give insights into your sales team’s future course of action. Businesses can reap various IVR system benefits to excel in the industry.

The success story of any business is dependent on customer satisfaction. To lay the foundation for superior customer experiences, choosing the right communication automation service provider is important. Office24by7 stands out with its experience as a cloud telephony service provider in India, offering innovative and cost-effective solutions. Our IVR for business communication helps us provide customized, personalized, and end-to-end, hassle-free communication solutions to ease your business processes and conversations.

IVR for business communication can be an asset for your marketing and sales efforts. For more details and IVR workflow, reach us at sales@office24by7.com or +91 7097171717. Our consultants will understand your business needs and explain how technology can boost the growth of your business.

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