Leads are the lifelines of companies both online and offline. That is why 53% of marketers spend at least half of their money on lead creation. However, just 21% …

The world is changing swiftly, and as of late, it seems as though everything is centered on mobile devices. As a result, consumers are more tech-savvy than ever before. …

Since the COVID-19 broke out, the private sector has been going through a huge digital transformation. In this very competitive market, businesses are switching to new technologies that help …

SMS marketing is progressively becoming an important aspect of successful multi-channel marketing.  More brands are aiming at customers on the go. Businesses often think that SMS marketing needs heavy …

Communication is the backbone of a great customer experience. Nowadays, customers expect better customer service, faster communication, etc. For this communication, there is a need for a call center.  …

Call center software is a tool that helps in easy handling of both inbound and outbound calls of a business. These days, call centers deploy software to enhance agents’ …

In the history of customer service, telephone calls have always played an important role. Often being the first point of contact with customers, they help in building relationships. So …

Customer support has always been put on the first pedestal in any product or service-based organization. A study done by CFI group has concluded that 76% of customers prefer …

With various technologies in hand, almost everything is automated. And this everything includes call center service too. With the right software at hand, it becomes quite easy to setup …