Cloud-Based IVR and Cloud Telephony

by Apr 19, 2022Cloud Telephony

Technological advancements are a never-ending process that keeps every firm on its toes. And the arrival of the “cloud” in the communication sector is one such revolution. Before cloud telephony and cloud-based IVR, every company had to hire its own IT staff to manage the tangle of cables and devices. This was done to ensure flawless communication both inside and outside the company.

These wires, hardware, and software became outdated when technological developments began to cap the industry. However, with the advent of the cloud, a company doesn’t have to spend money on installation, IT employees, and system maintenance.

As users of cloud telephony services, businesses just require an interface to connect to the telephone server.

  • What is Cloud Telephony?
  • How Does Cloud Telephony Work?
  • 5 Myths About Cloud Telephony Busted
  • Features of Cloud Telephony Solution
  • How To Maximize the Benefits of Cloud Telephony System
  • Benefits of CRM With Built-in Cloud Telephony
  • Advantages of Cloud Telephony and CRM Integration
  • Why is Cloud Telephony Popular in India?
  • Cloud Telephony: A Blessing or a Curse?
  • Is Cloud Telephony Beneficial to Every Company?
  • Government Agencies and Cloud Telephony to Fight COVID-19
  • Cloud telephony and Artificial Intelligence
  • Best Cloud-Based IVR Service Providers in India


What is Cloud Telephony?

Cloud telephony is a method to manage communication devices on the internet. Customers can access this service via the Internet. Customers can also connect with this cloud-hosted system through a web interface.

With cloud telephony, businesses only need to notify their service providers of such changes. Everything else is handled automatically.

Cloud telephony is also known as hosted telephony or cloud communication. Call recording, cloud-based IVR, integrated reporting, number masking, and other features of cloud telephony services are among the most appealing.


How Does Cloud Telephony Work?

Cloud telephony uses VoIP/VoIP system. A cloud phone system sends your voice over the Internet instead of through a landline.

By converting voice signals into digital packets, VoIP technology is capable of transferring them over the Internet. The voice signals are then converted back into analog form at the destination to be heard.

Let’s check out how cloud telephony handles incoming and outgoing calls.

A significant share of cloud telephony services used in India is both inbound and outbound. 

  • Incoming calls are directed to a published number. Usually, they are virtual numbers you can advertise in campaigns like missed call marketing.
  • Customer calls will be routed through PRI lines to your number. Cloud telephony services in India allows you to define the rules for directing phone calls. 
  • The call gets forwarded to the pre-defined agent numbers from the cloud-based IVR message (if chosen). Those may be landline or mobile numbers for members of your team.
  • You will get an SMS notification after the call. You will also get the call recording.

Dialers or integrated sales and marketing CRMs are used to make outgoing calls. Here is how cloud telephony works for outgoing calls:

  • By simply clicking an icon on the CRM,  agents can dial customers.
  • The CRM sends a cloud communication API request to the cloud servers.
  • Upon connecting, the server will contact the agent, who will then contact the customer.
  • The bridged calls are made as soon as the customers answer.


5 Myths About Cloud Telephony Busted

The following are five common myths or misconceptions concerning cloud telephony:

Myth 1: Cyber-attacks and a Fussy Environment

People often assume that cloud telephony has a higher risk of a data breach. Small firms believe cloud services will be expensive. Furthermore, the mere existence of the entire system produces a sense of panic among clients.


To ensure data security, service providers use strong encryption and firewall technologies. It also aids in deflecting any external attack. Although the number of validation layers has increased, the security has improved dramatically. The data from the GPS and browser is saved. Anyone who wants to use the cloud must sign in first. ISO and NASSCOM certifications are common among service providers.

Myth 2: Stubborn and Strict Regulations

Most companies assume that using a traditional phone is simple. The use of cloud services necessitates adherence to tight guidelines. To use cloud services, you must purchase new phone numbers, which makes the procedure cumbersome.


The majority of cloud telephony companies handle regulatory compliance on their own. It is unnecessary for the company to be concerned about it. By taking care of the requirements, the providers make it easier for businesses to develop abroad. Service providers also provide a multi-channel platform to save you time and effort.

Myth 3: Firm Disruption and a Large IT Team

People assume that adopting a new technology requires the disruption of an existing business. This could hurt the company’s revenue. A huge IT team must be on its toes for cloud telephony to perform smoothly.


The majority of service providers send the necessary information by email. The pre-specified phones are then installed and connected to the LAN. This can be completed in as little as a few hours in certain circumstances. Some cloud telephony companies make it possible to activate the cloud service with just a few mouse clicks. The service providers themselves can handle all technical issues.

Myth 4: Updates are costly

There is a misconception that cloud services require significant infrastructure investment and updates. It affects the business’s expansion.


Cloud telephony services save a lot of money. The cloud can be connected to existing phone lines. This reduces the hassle and eliminates the need for additional staff. It enables the company to eliminate services that it no longer requires and saves the company money by avoiding costly updates. This also ensures that you only pay for what you use. Updates aren’t expensive either, as the service providers care for them.

Myth 5: Problems are difficult to resolve

Most people feel that fixing a problem takes a long time. It may be tough for the organization to contact cloud telephony providers during odd hours.


Support is available 24 hours a day, seven days a week from cloud telephony providers. They are always willing to assist businesses in whatever manner they can. At any time, the company can ask them to fix any issue.


Features of Cloud Telephony Solution

Cloud telephony solutions have many important features. Below are a few popular ones.

Virtual number

A virtual number is also known as a stand-alone business number. It is a cloud-based number that allows businesses to communicate with customers more seamlessly. It routes incoming calls to available agents and lets callers connect quickly. A representative from the company can quickly address their complaints.

Toll–free number

With a toll-free number, you’ll be able to receive numerous calls. Not only this, you can also leave voicemails, send automatic responses, listen to call records, check call information, and more. It’s a simple-to-remember, free company contact number that begins with 1800. It allows customers to make free phone calls and engage with the company immediately. It also aids in the discovery of new markets and the optimization of marketing strategies.

Interactive Voice Response (IVR) Solution

Interactive voice response technology automates call management. It begins by greeting guests with a customized greeting and providing self-help menus. The solution provides a personalized experience for callers in this way. Furthermore, it features multi-level menus for self-help. IVRS helps easy management of all inbound calls. It allows clients to speak with a representative directly. It also helps one engage with a computer using voice commands and DTMF inputs. Callers get the option of routing themselves through an intelligent routing system, depending on their preferences.

Number Masking

It’s a cutting-edge data security solution that allows for smooth communication. Businesses can facilitate a secure conversation between their employees and customers by using a number masking service. By assigning a separate virtual number to both parties, they can easily maintain their users’ privacy.

Missed Call

A missed call service helps enterprises respond to customers who give missed calls to their business numbers. An automatic dialer connects the target audience with a voice bot, an automated IVR message, or a live agent. A missed call service is capable of a wide range of benefits. These benefits include increased lead generation, marketing expansion, a more engaging campaign, and easy CRM integration.

Automated Outbound Calling

This sophisticated communication system allows callers to be reach more quickly. It helps to tell the target audience about product launches, special deals, and other promotional offers. It aids in informing, educating, and persuading people to purchase from the company.


Contact center agents use the CRM dialer to dial telephone numbers and connect answered calls to the contact center. This allows them to obtain more leads and revenue. A CRM without a dialler could result in sales loss. You can work more efficiently with dialer systems. With the help of a CRM dialer, you can improve your sales by investing in different dialing modes like preview, progressive, and predictive dialers. 

The Preview Dialer is a manual dialer that connects an outbound call with a single button press. After receiving a contact list upload, progressive and predictive dialers will automatically make calls by contacting agents for a chat. The former will sequentially advance the calls, while the latter allows you to define call ratios.


Click-to-call service lets your customers connect with an executive agent by phone. Additionally, it is called click-to-dial or click-to-talk. It is changing the way customers communicate. Your website can help you deliver exceptional customer service, increase conversions, and enhance customer satisfaction. It also helps businesses save money and increase returns.

Call Analytics

Your company can only expand and prosper if you have good data. It allows you to discover where you have space for improvement and where you excel. Phone call analytics assist you in obtaining this information. It facilitates tracking, collecting, analyzing, and reporting on phone calls. This data lets you discover more about the caller’s path and numerous call insights. Call analytics can provide vital marketing metrics to businesses.

You can track specific key performance indicators to establish a call source. This data can also assist businesses in maximizing their return on investment.

Call Recording

The quality of your customer interactions is essential to sustaining and developing your customer base. Call recording software captures audio from your calls. They are the most effective note-taking methods available. Managers can use client calls as re-training tools by reviewing them.

Custom Dashboards

This function lets you track callers’ performance and stats while on the go. All you have to do is drag and drop data across all potential places to acquire useful insights. You can produce and visualize insights in any way you desire using analysis and make informed judgments.


The only way to access customer information is to combine all systems and create a standalone interface. The API connectors are the best feature of the cloud telephony system. Well-defined cloud communication APIs integrate your phone system across channels, making it a simple process. Your CRM, ERP, help desk, and other systems can pull data through APIs. A pop-up with the data displays for your agents. It may also easily transmit essential call details, call recordings, and call statistics back to other apps. Ensures no data loss during the process.

Agent CTI

The simple interface of Agent CTI allows users to complete tasks without leaving the platform. Agent CTI can send SMS, generate emails, schedule follow-ups, receive incoming calls, and dial outgoing calls with a single click. The agents can use this interface to update call status, write comments, take a conference call, and transfer calls. This interface manages active calls and keeps track of call records.

Agent CTI allows users to manage voluminous calls effectively and streamline communication possibilities for better sales through a single interface. Using a data-driven approach as regards the transparency of customers’ call history, agents can go beyond attending and making calls. Agent CTI is a way of running a Call center intellectually since it anticipates the future growth of an organization.

Call forwarding

Forward incoming calls to any desk phone, mobile device, or department in your company. This will only secure your number. Call forwarding also provides the feature to set up according to business hours or holidays. The call forwarding feature routes calls to another telephone by routing them from one place to another. Virtual call forwarding is easy to set up on cloud-based software, which allows organizations to manage different locations with one system.


How To Maximize the Benefits of Cloud Telephony System?

Your cloud telephony system brings a lot of benefits to your business. By leveraging the power of the cloud, you can improve how you do business while saving money. But to get the most out of your telephony system, you must maximize its benefits. Here are ways to do it:

Determine the requirement: Inbound vs. Outbound

While customer satisfaction is the ultimate goal of every sensible organization, the methods for achieving it vary widely. Most customers would talk with a real person on the phone when faced with a crisis.

This demonstrates the importance of telephone communication in retaining customers. Now that we’ve covered the basics let’s dig deeper into the requirements for cloud telephony and how to spot it. Inbound, outbound, SMS alerts, missed call services, cloud-based IVR systems, etc., provide a complete communication suite for your enterprise.

Here are some questions to ask:

  • What is the purpose of this service?
  • What are our objectives?
  • Does the mission of our company align with the service’s objectives?
  • How will we measure its success or effectiveness?

Choose the Best Vendor

There are over a thousand cloud telephony providers. Here is a checklist that you should consider before choosing the best vendor:

  • Does your service provider allow you to record calls?
  • Does the services chosen include SMS?
  • How do they implement API integration?
  • Do you have a strong support team?

Call prices, delivery time and costs, and additional features are the remaining things to consider.

Personalization Possibilities

A cloud telephony setup is often simple. It would be wonderful if you could make it even more unique.   

Consumers today expect to be able to customize almost everything to their liking. Smart companies use personalization to offer their customers an unequaled, special solution. The same may be said for cloud telephony providers’ products and services. You can record your cloud-based IVR messages, curate SMS templates, and build custom reports with specified parameters.

Potential Ease of Use 

In a nutshell, ease of use refers to how well a solution handles more work or how well it can scale. It is an important aspect to consider while evaluating your program. Meanwhile, ease of use isn’t always immediately obvious, so it is often overlooked during the planning phase.

Despite this, expansion is inevitable. It depends on the software’s ability to handle increasing data and users. You might lose the quality of your customer service if your telephonic solutions cannot accommodate growing market demands. All of this leads to strained consumer relationships and a sour brand image. Depending on the market, you can scale up or down. It’s an important consideration while setting up your modern telecom system.

Scope of Integration

Integrations are an excellent approach to gaining a competitive advantage. They allow you to obtain all pertinent information in one location while ensuring correctness. Automate routine tasks to allow time to focus on more important duties.

Systems that can “speak” to each other and communicate data in real time benefit from integration. Effective use of integration capabilities with these facts feeds cloud technology. As a result, always look for maximum integration possibilities when setting up your communication solutions. This would allow for an unrestricted flow of data and seamless movement between crucial sectors.

Are you familiar with the concept of inbound marketing? If not, you should read the latest blog post on What is Inbound Marketing? Here is a Detailed Guide for You. Find out everything you need to know.


Benefits of CRM With Built-in Cloud Telephony

Here are some of the primary benefits in terms of client retention and productivity:

Dialer for Sales

The sales dialer increases the productivity of your sales staff by decreasing manual time and abolishing human mistakes during sales calls. In general, it automates the dialing operations to streamline your outbound communication.

Calls Made at the Same Time (Group Ringing)

The first step to setting up your virtual phone system is to define how your calls will be routed. Incoming calls are routed to a group of telephone lines when received by a phone group. According to predefined distribution rules, each agent in a call group will receive calls to their direct lines. An IVR option can be selected, or dial a specific number to reach each call group.

Consecutive Calls

When your agents are busy, you can automatically route incoming calls to a specific number. The consecutive calls function ensures that you never miss a call from a consumer and that their concerns are addressed.

Personalized Greetings

Prerecorded welcome messages improve your clients’ calling experience. By using tailor-made greetings, you may also make your consumers feel valued and at ease during calls.


Advantages of Cloud Telephony and CRM Integration

Cloud telephone-CRM integration does add a layer of functionality that facilitates quick and efficient customer service. Let’s look at how firms can achieve success and maximize earnings by using these powerful technical solutions:

Beneficial Business Tracking

Businesses that rely on complex approaches to satisfy consumers and generate leads suffer from manual call management systems. Hence, automation is undoubtedly the way to a great customer experience, particularly in this digital age. Integrating CRM software with cloud telephony provides unique features that allow you to track data from several sources. Based on the customer’s choices, cloud-based IVR technology can schedule automated calls.

There is no need to follow up with customers regularly. Agents can access call details, voicemails, texts, recordings, notes, previous discussions, or anything else saved in the cloud database.

Customer Intelligence

The CRM system stores practically every piece of information about customers. The data can comprise their name, address, company name, email, phone number, and call recording. These statistics are essential for the marketing department to assist the sales team in lead generation and conversion.

A business may examine trending client trends and habits with such a detailed customer log. Furthermore, the marketing staff can assess different techniques and gauge client satisfaction using call data integrated into your business phone system. CRM data can boost customer satisfaction by promoting data-driven improvements rather than a single consumer’s perspective.

Provide Unique Customer Experience

Integrating cloud telephony with CRM speeds up the call-handling process by providing precise information on all incoming calls. It also allows for a lot of personalization.

You can modify the welcome and voicemail messages. Integrated customer care can also be provided through social media, live chat, email, etc. Agents can examine troubleshooting histories and past support cases thanks to CRM connectivity. As a result, the exchange procedure is faster, the wait time is lower, and customer satisfaction is higher.

Improve Lead Management Methods 

You can access more leads and prevent lead leakage by integrating your call solutions with a CRM. A solid CRM program will allow you to assign tasks to your staff. It can also send automatic follow-up reminders, ensuring you don’t lose the lead. 

CRM allows one to:

  • Handle prospects,
  • provide useful information over the phone, and
  • understand their background and preferences.

Boost Productivity

Cloud telephony – CRM integration allows you to track your customers and internal operations. You can keep track of your agent’s status and performance using the admin features. 

The cloud telephony integration also improves agent performance by removing the need for agents to switch between CRM and cloud phone platforms. Avoid the laborious process of searching for a customer contact page, finding old tickets, and enquiring about previous contacts.


Why is Cloud Telephony Popular in India?

The following are some of the reasons why cloud telephony is becoming more popular in India:

Quicker Setup

Cloud telephony solutions need less time to set up due to the lack of requirement for special infrastructure.

Ability to Manage

Cloud telephony solutions are extremely scalable.

Agent Mobility 

The technology enables agents to work from numerous places while remaining conveniently available. This allows the company to open offices in multiple locations and hire agents without spending a fortune. 


Cloud Telephony converts traditional call center operations into call center 2.0. It enables intelligent features such as chatbots that adapt to consumers’ instant demands.

Highly Personalized

Regarding application and use cases, cloud software solutions are extremely adaptable. The program can be customized to fit your company’s and industry’s needs.

To reap the benefits of cloud telephony solutions, you should first find the right technology partner, and you are here. You should consider Office24by7 as your partner for cloud telephony.


Is Cloud Telephony a Blessing or a Curse?

Cloud telephony is here to stay. A slew of new service providers are also coming into the market globally and in India.

The benefits of cloud telephony outweigh the costs of operating a traditional telephony system. It does not require miles of wire through Main Distribution Frames (MDFs), specialist hardware, or dedicated in-house monitoring.

To manage your telecom resources, you don’t require human assistance. You can also use cloud telephony to create custom call flows with cloud-based IVRs to aid in correct call routing. Another important component in the success of cloud telephony is mobility.

You can access your cloud telephony system from any location on the planet. Signing up is all it takes! Whether it is busy during peak hours or not, any number of calls can be handled simultaneously.

Cloud telephony’s applications are far beyond limited to enterprises. Cloud telephony can be used by anyone who owns a website or an IT application.

What is its purpose? A completely dependable, built-to-order, low-cost, and highly efficient computerized telephony system that can handle any number of calls. It can also provide the benefit of mobility with minimal monitoring.

Since the introduction of cloud telephony in the Indian industry, many SaaS providers have entered the global cloud telephony service market. This has brought many new creative features and enhancements to the technology.

Cloud telephony will undoubtedly pique the interest of the country’s SMEs and SMBs. Even small businesses can benefit. Setting up a competent business communication channel is as simple as registering, buying a phone number, and receiving calls.

So, cloud telephony is finally gaining traction in India and holds much promise. Indeed, cloud telephony is a blessing. Cloud telephony will become the next big thing in the telecom industry.


Is Cloud Telephony Beneficial to Every Company?

Customers are important in the telecom industry and must be engaged through phone calls. Each interaction is valued to provide excellent customer service.

Every type and size of business is now using cutting-edge communication technologies.

Cloud-based telephony services offer many alternatives for maintaining a company’s customer list. They are the future of all businesses’ telephonic services worldwide.

Today, most companies are turning to unified communication for the fulfillment of the needs of each client. Additionally, companies want to connect their communication channels into a single unified platform that improves customer service.

Cloud-based telephone solutions are easier to implement, operate, and maintain at minimal maintenance expenses, lowering telecom costs. Cloud telephony is popular among businesses that wish to stay in touch with their consumers.

Making or receiving calls or leaving a message is no longer enough. Nowadays, it’s all about keeping track of customer calls on a single platform. Cloud telephony was intended to help businesses generate profits and meet their corporate communication demands.


Government Agencies and Cloud Telephony to Fight COVID-19

Businesses and government agencies in India have benefited from cloud telephony. Governmental agencies have found it challenging to deal with the global pandemic. Yet cloud telephony has allowed agencies to deal with COVID-19’s challenges effectively.

Here is a brief discussion of the success story of cloud telephony and, more specifically, of cloud contact centers.

The Remote Working Environment

Getting rid of public concerns about remote working was made possible by cloud telephony. It is easy to install, and executives can work from any location.

Even during the stressful global pandemic, these governmental members could work remotely and perform their duties diligently.

Communication processes have gotten easier and more convenient thanks to cloud telephony. This way, government agencies could set up remote working and serve citizens 24 hours daily.


In a crisis like COVID-19, cloud telephony in India enabled public agencies to remain available 24×7. During a situation like Covid-19, people were confused and terrified.

Through cloud telephony, the telecom companies could provide correct information to the public. For example, information regarding following COVID protocols such as wearing masks, hand hygiene, social distancing, and the consequences. 

Massive awareness was generated. As India has a huge population, cloud telephony was the perfect solution to reach the right people at the right time. Public trust in cloud telephony was maintained because it remained connected with the public.

Timely information was also provided by cloud telephony. This included vaccine doses, antigen tests, RTPC tests, hospital information, bed availability, etc. It can be said that cloud telephony has saved lives.


Cloud Telephony and Artificial Intelligence

Our everyday lives are filled with texts, automatic email responses, and chatbots using artificial intelligence for communication.

Utilizing artificial intelligence and seeking its help in managing service calls can be a great idea. This is especially true when companies are short on staff, run a lean model, or have a rapidly expanding customer base.

A chatbot or webchat utilizing artificial intelligence can ease text communications for every company that uses it. AI can also improve voice communications.

AI may not replace humans on the other end of the line. But it can facilitate staff communication queries better.

The process is improved when information and recommendations are provided, call time is reduced, and efficiency is increased. Let us know how cloud telephony can benefit from AI:

Bringing Data Silos Together

Call centers usually have separate executives handling voice calls, text messages, or both. Call transcripts can be created with AI, and a single database of text and voice communications can be maintained.

This is especially useful for customers who interact with different channels over multiple channels.

An agent can review the customer’s interactions with the company’s channels. These channels include web, app, chat, email, and telephone. This ensures better customer service.

Efficiency & Speed

The use of artificial intelligence tools can enable real-time transcription of telephone conversations. We all know that performing a text search is simple, fast, and easy.

An agent can use tools to pick keywords, process mountains of data, and provide prompts for addressing the customer’s issue. By focusing on listening to the customer, the agent reduces the call time and establishes a more humane touch.

The majority of organizations maintain a database of frequently occurring issues. They have a system that automatically searches the database for solutions based on the keywords they specify. AI is simply being trained to ease the agent’s burden by using all of this data.

Taking Care of Basic Requests

Approximately 60% of customer calls are straightforward inquiries, such as tracking an order, resetting a password, etc.

This is the primary reason why an interactive voice response (IVR) system was developed in the first place. The customer can choose from a series of common requests, and the request is processed.

Customers can solve repetitive issues faster and easier with AI than with the good old IVR. So, the resource is then able to handle more complex issues since his/her time is freed up.

Cloud telephony offers great potential for AI applications. This advantage is straightforward and assures consistently high levels of customer service quality.

Have you read our recent blog post, virtual Call Center Software- Know Everything About It? If not, now is the time!


Best Cloud-based IVR Service Providers in India

It is incredibly challenging to find a suitable cloud-based IVR Service Provider in India. So, to make things easier for you, we’ve compiled a list of the Best cloud-based IVR Service Providers in India.


Office24by7 is India’s best cloud-based IVR service provider, and we work with some of the country’s most well-known businesses.

Fundamental Features:

  1. Call Forwarding: Provide a high-quality call experience to your customers by using an interactive voice response (IVR) system.
  2. Virtual Number: Virtual number solutions can solve many communication issues due to convenience, cost-efficiency, and safety.
  3. Multi-level IVR: Using IVR solutions in the business allows you to connect with customers around the clock.
  4. Programmable Extensions: Calls are routed to pre-programmed extensions based on DTMF inputs in the best call center IVR system.
  5. Scheduling or Time-based IVR: cloud-based IVR messaging and menus can be scheduled on time to ensure seamless operation. High call volumes can be handled by IVR solutions with multiple language support and routed to the corresponding employee without waiting.
  6. Voicemail Integration: Using the automated IVR services, your agents can retrieve voicemails left by your callers later.
  7. Recording Calls: You can record calls between agents and customers with the best cloud-based IVR software to gain insight and maintain compliance.
  8. Audio File Upload: The IVR system can be streamlined by uploading .MP3 or WAV files.
  9. Text-to-Speech: You can boost your team’s efficiency by creating audio files with text-to-speech technology.
  10. Skills-based or weighted Order Routing: This solution routes calls based on agents’ language and skill scores.
  11. Time-based Routing: Time-based routing uses variables such as agents’ statuses and work hours to determine how calls are routed.
  12. Priority Routing: Automated IVR services route calls to the appropriate agents or teams based on priority and other parameters.
  13. Sticky Agent: cloud-based IVR call routing services identify customers who have previously spoken to an agent and route their calls to them.
  14. Wait Time-based Distribution: cloud-based IVR routing with wait time-based routing optimizes the caller’s time by managing on-hold calls efficiently.
  15. In-Queue Count Message: Callers can get updates on their queue status through an IVR solution for call centers.
  16. Music on Hold (MOH): With cloud-based IVR calling services, play pre-set music to callers on hold and improve customer experience more rapidly.


One of India’s most modern cloud telephony IVR service providers is Servetel.

Fundamental Features:

  • A basic and an advanced cloud-based IVR-built dashboard.
  • A convenient and foolproof dashboard that enables one to choose or select virtual and non-virtual numbers.
  • Custom SMS API, custom on-hold music, multi IVR, personalized IVR, and automated outbound calling.
  • A bulk SMS package subscription provision.
  • Enablement to send instant outbound calls by voice broadcasting allows one to connect to your customer.
  • The call routing feature can easily assign any available user or the right department.
  • An offering of missed call service for a faster and stress-free campaign.
  • A provision of a Toll-Free Number.


Exotel is one of India’s best cloud-based IVR service providers that provides interactive voice services.

Fundamental Features:

  • A virtual number-creation feature in the dashboard allows one to build on virtual numbers.
  • A Toll-Free Number is provided.
  • A provision of scripted automated calls.
  • Performance & analytics reports

My Operator

My Operator is a reputed business that comes with expertise’s benefit.

Fundamental Features:

  • A provision of virtual numbers, Toll-Free number
  • Analytics report, history, call information, voice mail facility, performance report, etc.
  • Supporting features for SSL security, CRM integration, re-marketing, etc.


Final Thoughts

To summarize, a cloud telephony solution and cloud-based IVR are ideal for any thriving firm in a highly competitive industry. Contact Office24by7 today at +91 7097171717 or email at to enable cloud-based IVR and help your business grow!


CLOUD TELEPHONY – Why Is Everyone Talking About Cloud Telephony?


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