What’s New?
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Feature Updates • v7.25.1
Get More Power Over How Data Behaves and Appears
This release focuses on improving customization, visibility, and user experience across the platform. Together, these enhancements provide greater control and flexibility for building and managing data-driven workflows. This update introduces several key features, including :
Feature Updates • v6.25.2
Voice Mail Support for Inbound Campaigns
The Automation feature now supports the voicemail feature for inbound campaigns, ensuring every customer call is captured even when agents are unavailable. This enhancement helps maintain seamless communication and prevents missed interactions. Key updates :
Feature Updates • v6.25.1
Enhanced Campaigns and Data Handling
This release brings smarter campaign management and improved data workflows. Users can now utilize predictive auto-dialing, view call history directly from the agent interface, and work seamlessly with rich text and multiline text fields.
All Updates & Releases
Feature Updates • v7.25.1 • July 13, 2025
Get More Power Over How Data Behaves and Appears
This release focuses on improving customization, visibility, and user experience across the platform. Together, these enhancements provide greater control and flexibility for building and managing data-driven workflows. This update introduces several key features, including:
1. Dependency Fields→
2. Design Fields →
3. Reminders and Notifications→
4. Lookup Fields→
5. Enhanced Visibility Settings→
6. Add or Edit Columns in Table View→
Feature Updates • v6.25.1 • June 03, 2025
Enhanced Campaigns and Data Handling
This release brings smarter campaign management and improved data workflows. Users can now utilize predictive auto-dialing, view call history directly from the agent interface, and work seamlessly with rich text and multiline text fields.
1. Predictive Campaigns (Auto Dialer)→
2. Popups with Call History from Agent CTI→
3. Rich Text and Multiline Text Fields (Validation issue resolved)→
Feature Updates • v6.25.2 • June 15, 2025
Voice Mail Support for Inbound Campaigns
The Automation feature now supports the voicemail feature for inbound campaigns, ensuring every customer call is captured even when agents are unavailable. This enhancement helps maintain seamless communication and prevents missed interactions. Key updates:
1. Voicemail Support in Automation Flow→
- 2. Bug Fixes & Enhancements:
- Added support for appending data to Assign, User, and Dropdown fields during Bulk Upload in Dynamic Objects.
- Resolved the issue where the dialed number used to disappear unexpectedly on the Agent CTI pop-up screen.
Feature Updates • v6.25.1 • June 03, 2025
Smarter Messaging and Enhanced Automation
This release improves communication workflows across the platform. Users can now run large-scale WhatsApp campaigns with detailed reporting and send personalized emails directly from automation flows using dynamic data fields.
1. Bulk WhatsApp Campaigns→
2. Dynamic Emails in Automation →
Feature Updates • v4.25.2 • April 14, 2025
WhatsApp Multi-Language Template Creation
Users can now create WhatsApp templates in various Indian languages, including Telugu, Tamil, and Malayalam. Templates submitted for Meta review will automatically update their status from Pending to Approved once verified, ensuring a smooth, multilingual communication workflow. The earlier issue with the status not updating has also been resolved. Key updates:
- Support for WhatsApp templates in multiple languages
- Automated status updates after Meta verification
- Status update issue resolved
