Spam traps, spam trigger phrases, and anti-spam regulations are perpetual concerns for everyone engaged in email marketing. It is become an art form to craft emails in such a …
In the history of customer service, telephone calls have always played an important role. Often being the first point of contact with customers, they help in building relationships. So …
The constant pace of technological change keeps businesses on their toes. And one such upheaval is the introduction of the “cloud” in the field of communication. Before the advent …
The world is changing swiftly, and as of late, it seems as though everything is centered on mobile devices. As a result, consumers are more tech-savvy than ever before. …
Since the COVID-19 broke out, the private sector has been going through a huge digital transformation. In this very competitive market, businesses are switching to new technologies that help …
SMS marketing is progressively becoming an important aspect of successful multi-channel marketing. More brands are aiming at customers on the go. Businesses often think that SMS marketing needs heavy …
Communication is the backbone of a great customer experience. Nowadays, customers expect better customer service, faster communication, etc. For this communication, there is a need for a call center. …
Call center software is a tool that helps in easy handling of both inbound and outbound calls of a business. These days, call centers deploy software to enhance agents’ …
