Since the COVID-19 broke out, the private sector has been going through a huge digital transformation. In this very competitive market, businesses are switching to new technologies that help …
SMS marketing is progressively becoming an important aspect of successful multi-channel marketing. More brands are aiming at customers on the go. Businesses often think that SMS marketing needs heavy …
Communication is the backbone of a great customer experience. Nowadays, customers expect better customer service, faster communication, etc. For this communication, there is a need for a call center. …
Call center software is a tool that helps in easy handling of both inbound and outbound calls of a business. These days, call centers deploy software to enhance agents’ …
Customer support has always been put on the first pedestal in any product or service-based organization. A study done by CFI group has concluded that 76% of customers prefer …
With various technologies in hand, almost everything is automated. And this everything includes call center service too. With the right software at hand, it becomes quite easy to setup …
In 1978, the first marketing email was sent, generating $13 million in sales and launching what is now one of the most widely utilized marketing channels. Email may not …
Telephone calls have played a significant influence in the development of customer service throughout time. They contribute to the development of connections with clients by serving as the first …
