Category: Cloud Telephony

IVR Calling System- A Boon for Customer Service

In the history of customer service, telephone calls have always played an important role. Often being the first point of contact with customers, they help in building relationships. So …

Cloud Telephony: Know Everything About It

The constant pace of technological change keeps businesses on their toes. And one such upheaval is the introduction of the “cloud” in the field of communication.  Before the advent …

Mobile CRM: Why Does Your Business Need It

The world is changing swiftly, and as of late, it seems as though everything is centered on mobile devices. As a result, consumers are more tech-savvy than ever before. …