IVR systems have become so popular these days. Businesses of different industries, sizes, and types have started utilizing IVR systems in their call centers. Traditionally, call centers would employ …
Most of the businesses opt for email marketing as a way to communicate with their customers. Right from sending out the company updates to informative content, email marketing is …
In today’s world, communication is important. It is dynamic with technology and technological advancements. One such technology that is gaining popularity is voice broadcasting. Businesses want to reach the masses …
Marketing automation- a new trend in the market. It is not just a passing cloud, rather it is something that is going to stay. It is important for the …
Communication is the backbone of a great customer experience. Nowadays, customers expect better customer service, faster communication, etc. For this communication, there is a need for a call center. …
Lead Generation– this particular term is quite famous. But do you have an idea about what it is? Well, this blog is all about lead generation in the B2B …
In the history of customer service, telephone calls have always played an important role. Often being the first point of contact with customers, they help in building relationships. So …
Technological advancements are a never-ending process that keeps every firm on its toes. And the arrival of the “cloud” in the communication sector is one such revolution. Before cloud …
World is changing rapidly and lately everything is revolving around mobiles. Consumers are embracing technology like never before. The leaders irrespective of industries are trying to make the most …
