Top 8×8 Work Alternatives and Competitors
Explore 8×8 Work alternatives to find a cloud telephony solution that better fits your business needs, features, budget, and integration requirements.
Upgrade Your Business Communications With Top 8x8 Work Alternatives
You may have narrowed down your research to 8×8 cloud telephony service. However, this may be due to limited research and understanding of the product’s offerings. It is a great tool for business, but you can’t be too sure that it fits your particular requirements like a glove. Selecting a perfectly fitting solution is a great responsibility, and you do not want to rush your decision.
While 8×8 offers a robust set of features and a strong market presence, you must ensure you choose the platform that best meets your company’s communication needs.
To make this decision-making process easier, we have developed a detailed guide showcasing the top 8×8 Work alternatives currently available.
Top 5 8x8 Work Alternatives & Competitors
Let’s compare and choose the best 8×8 Work alternative for your needs.
| 8×8 Work Alternative | Ratings (G2 2024) | Main Features | Base Price (USD) | Free Trial |
|---|---|---|---|---|
| Office24by7 | 4.5/5 |
|
$4 /user/month | 30 days |
| Servetel | 5/5 |
|
Custom Plans | SMS & Calls for Rs1500 |
| MCube | 4.5/5 |
|
Unavailable |
No |
| JustCall | 4.3/5 |
|
$19.00 /user/month | 14 days |
| Knowlarity | 4.0/5 |
|
$23.79 /month | 7 days |
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Comprehensive Analysis of Top 8x8 Work Alternatives
Here are more detailed insights into the services and features provided by all alternatives of 8×8 Work cloud telephony system.
Office24by7
Servetel
MCube
JustCall
Knowlarity
1. Office24by7 Cloud Telephony
Office24by7 stands out as one of the top 8×8 Work alternatives, offering a comprehensive suite of communication tools tailored for businesses of all sizes. From startups to large enterprises, the platform delivers robust functionalities that go beyond traditional telephony services, ensuring a seamless communication experience.
The platform excels in unifying various business processes, including customer relationship management and marketing automation, into one integrated system. This consolidation eliminates the need for multiple tools, allowing businesses to streamline operations, cut costs, and improve overall efficiency.
Features:
- Virtual number
- Local number
- Mobile number
- Toll-free number
- Call forwarding
- Welcome message
- Multi-level IVR
- Programmable extensions
- Voicemail integration
- Scheduling of IVR
- Audio file upload
- Recording through call
- Text-to-Speech
- Call routing
- Sticky agent
- In-Queue message
- Music on Hold (MOH)
- Automatic Call Distribution (ACD)
- Call logs
- Call whispering
- Call monitoring
- Feedback call with IVR
- Feedback with short URL
- Bulk SMS campaigns
- Bulk email campaigns
- Bulk voice campaigns
- SMS analytics
- Email analytics
- Mobile and desktop apps
- DND list
- Blacklisting and Whitelisting
- Phone number extensions
- Call dispositions
- Call notes
- Concurrent calls
- Daily email reports
- Pilot number
- Predictive dialer
- Progressive dialer
- Preview dialer
- Campaigns & Lists
- Data import
- NDNC registry
- Dashboards
- Role-based permissions
- Reports & Analytics
Pricing:
- Basic: Contact Sales
- Medium: Contact Sales
- Basic: Contact Sales
Free Trial:
30 days
Learn more about Office24by7 cloud telephony.
2. Servetel
Servetel cloud telephony software provides businesses with seamless communication solutions through cloud-based systems. It offers features like IVR, call routing, and automated messages, enabling companies to handle customer calls efficiently. With easy scalability and remote accessibility, Servetel enhances productivity and ensures uninterrupted customer experience.
Servetel’s cloud telephony allows businesses to track and record calls, providing valuable insights for improving customer service making it one of the top 8×8 Work alternatives.
Features:
- Voice over artists for IVR recordings
- Text-to-speech
- Multi-level IVR
- Agent/umber/Call reports
- Custom reports
- Report scheduling
- Call recording
- Call tracking and analytics
- Call queue management
- CRM integrations
- Webhooks APIs
- Call Whisper and Barge
- Live call transfer
- Instant missed call alerts
Pricing:
Custom plans based on usage.
Free Trial:
SMS & Calls for $17.84.
3. MCube
MCube is a cloud-based communication platform offering a suite of automated call management solutions. Its applications include Business Helpline, Virtual PBX, and Call Tracking, designed to streamline and optimize business communications efficiently.
In addition to core telephony services, MCube integrates marketing automation tools like Lead Management and Support Management, enabling seamless customer interactions. The platform’s customizable reporting and alert features provide valuable insights, enhancing business performance, making it one of the top 8×8 Work alternatives.
Features:
- Internet-based calling
- Integration with other applications
- Multi-line support
- Call hold and transfer
- Customized contact list
- Call history, voicemail & text messaging
- Call recording
- Audio conferencing
Pricing:
Unavailable
Free Trial:
No
4. JustCall
JustCall is an AI-powered communication platform designed to facilitate instant customer connections, automate workflows, and enhance team coaching—all from a single interface. Built for modern business needs, it integrates seamlessly with over 100 CRMs, help desks, and business tools, helping companies optimize their customer conversations.
Being one of the top 8×8 Work alternatives in the market, its stands out from the rest with features that include inbound and outbound calling, SMS/MMS capabilities, sales dialers, SMS workflows and bots, and multi-level IVR systems.
Features:
- Outbound calling
- Unlimited inbound calling
- Phone number
- Voicemail
- Caller ID
- Music on Hold
- SIP desk phone
- Contacts
- SMS/MMS segments
- Bulk SMS campaigns
- Call ratings
- Call analytics
- SMS analytics
- Mobile and desktop apps
- DND & Blacklist Calls
- Dialers
- Call forwarding & transfer
- Phone number extensions
- Call tracking and recording
- Call dispositions & notes
- Concurrent calls
- Click to call
- Third party integrations
Pricing:
- Essentials: $19.00 /user/month (USD)
- Team: $29.00 2 users/month (USD)
- Pro: $49.00 2 users/month (USD)
- Business: Contact sales
- Team Plus: $49.00 2 users/month (USD)
- Pro Plus: $89.00 2 users/month (USD)
- Business Plus: Contact Sales
Free Trial:
14 days
5. Knowlarity
Knowlarity is a leading cloud communication company in Asia, catering to the business communication needs of top brands. Its scalable and robust cloud-based communication solutions help companies enhance their operations with innovative tools in voice, video, and AI.
Knowlarity empowers businesses with advanced cloud communication solutions, including Click-to-call, Number Masking, Multi-Level IVR systems, Toll-free Numbers, and AI-powered Speech Analytics. Being one of the top 8×8 Work alternatives, it also offers ChatBots/VoiceBots and WhatsApp Business API integration, streamlining communication for enhanced customer engagement and operational efficiency.
Features:
- Call Routing
- Call Recording
- Concurrent Calls
- International Numbers
- Mobile App
- Call Control
- Sticky Agent
Pricing:
- Inbound & Contact Center: $23.79 /month
- Inbound & Outbound Contact Center: $35.69 /month
- Inbound & Outbound Contact Center with Lead management: $41.64 /month
Free Trial:
7 days
The #1 8x8 Work Alternative
What makes Office24by7 the top 8×8 Work Alternative for your business?
Office24by7 is one of the top 8×8 Work alternatives, offering top-tier cloud telephony solutions for businesses of any size. With a vast array of features, an easy-to-use interface, and exceptional customer support, Office24by7 is the ideal choice for companies seeking reliable and efficient communication tools.
Let’s look at the top 6 constraints that make you choose Office24by7 over others:
1. Reputation & Customer Reviews:
The first and most important part of your research is to consider the reputation of the company from which you are thinking of making the purchase. Office24by7 has an industry presence of over 10 years with expertise in creating and providing enterprise-level software services to hundreds of companies. The G2, Gartner, SoftwareSuggest, GMB reviews, and other customer reviews are a testament for its quality and reliability.
2. Pricing:
Pricing is a crucial factor when choosing a service provider. At Office24by7, our pricing is determined by considering a variety of factors, such as feature overpricing, the demand for affordable yet robust features, the varying needs of small and large businesses, and differences in feature usage and quantity across companies of different sizes. We believe in a transparent approach, encouraging you to experience our product firsthand before getting worried bout the pricing.
3. Ease of Adoption:
The ease of adoption is a criteria that differentiates the top 8×8 Work alternatives from the rest. It’s essential that the product seamlessly integrates into existing workflows and systems. Office24by7’s dedicated onboarding team provides exceptional assistance in setting up and migrating your entire workflow, ensuring minimal disruption to your operations. With our support, you can continue working as usual without the need to adapt to a new system.
4. Ease of Use:
We recommend involving individuals who will directly handling or using the software, in the demo presentation. This approach provides valuable insights into the product’s user-friendliness and navigability. This helps in assessing whether the transition will be seamless or if it may pose challenges for team members. Our interactive Office24by7 demo presentations allow users to engage with the presenter and gain a comprehensive understanding of the software, ensuring familiarity with its modules and functionalities.
5. Best-in-class Features:
While many customers desire a comprehensive feature list, they often find themselves dissatisfied with the pricing when they fail to utilize these features effectively. At Office24by7, we offer a wide range of features and provide the flexibility to choose which ones are included in your package, ensuring that you pay only for what you need. Our curated selection includes top industry features and commonly requested functionalities, all at affordable rates.
6. Best-in-class Customer Support:
Many customers encounter frustrating delays in support, with tickets remaining unresolved for extended periods. At Office24by7, we prioritize prompt and effective support. Our dedicated 24/7 team is focused solely on resolving your queries and issues. Our Service Level Agreement, a hallmark of our customer relations, has earned praise from countless customers for its commitment to exceptional support.
7. Security:
Data security is an important concern when considering the top 8×8 Work alternatives. No matter how attractive the pricing or features may be, the risk of data breaches is unacceptable. Office24by7 leverages world-class cloud data silos that are impervious to attacks, providing you with unparalleled peace of mind regarding your data security.
Need more reasons to join hands with Office24by7? Grab your free discovery call and learn more about our cloud telephony software firsthand.
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Frequently Asked Questions
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