Top Plivo Alternatives and Competitors
Explore Plivo alternatives to find a cloud telephony solution that better fits your business needs, features, budget, and integration requirements.
Upgrade Your Business Communications With Top Plivo Alternatives
Selecting an appropriate cloud telephony service requires careful evaluation of each business’s specific requirements, size, and budget constraints. While Plivo offers a robust set of features and has a strong market presence, it’s important to explore alternative options to ensure you choose the platform that best meets your company’s communication needs.
To assist in your decision-making process, we have developed a detailed guide showcasing the top Plivo alternatives currently available. This resource provides a comparative analysis of various providers, examining their advantages, limitations, and distinctive features. By reviewing this information, you can make a more informed choice about which cloud telephony solution aligns most closely with your organization’s goals and operational requirements.
Top 5 Plivo Alternatives & Competitors
Let’s compare and choose the best Plivo alternative for your needs.
| Plivo Alternative | Ratings (G2 2024) | Main Features | Base Price (USD) | Free Trial |
|---|---|---|---|---|
| Office24by7 | 4.5/5 |
|
$4 /user/month | 30 days |
| Twilio | 4.2/5 |
|
$140 5 calls/second | Yes |
| Bitrix24 | 4.1/5 |
|
$15.41 5users /org/month |
15 days |
| Freshcaller | 4.1/5 |
|
$15 /agent/month | 14 days |
| RingEX | 4.0/5 |
|
$9.99 /user/month | 14 days |
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Comprehensive Analysis of Top Plivo Alternatives
Here are more detailed insights into the services and features provided by all alternatives of Plivo cloud telephony system.
Office24by7
Twilio
Bitrix24
Freshcaller
RingEX
1. Office24by7 Cloud Telephony
Office24by7 distinguishes itself in the communication technology landscape as one of the top Plivo alternatives, offering a holistic suite of interconnected tools. This dynamic platform caters to enterprises across the spectrum, from startups to large corporations, by providing a rich array of functionalities that extend well beyond traditional telephony services.
The platform’s core strength lies in its ability to unify diverse business processes – from customer relationship management to marketing automation – into a single, cost-efficient ecosystem. By eliminating the need for multiple disparate systems, Office24by7 empowers organizations to enhance their operational efficiency, elevate customer engagement, and foster growth.
Features:
- Virtual number
- Local number
- Mobile number
- Toll-free number
- Call forwarding
- Welcome message
- Multi-level IVR
- Programmable extensions
- Voicemail integration
- Scheduling of IVR
- Audio file upload
- Recording through call
- Text-to-Speech
- Call routing
- Sticky agent
- In-Queue message
- Music on Hold (MOH)
- Automatic Call Distribution (ACD)
- Call logs
- Call whispering
- Call monitoring
- Feedback call with IVR
- Feedback with short URL
- Bulk SMS campaigns
- Bulk email campaigns
- Bulk voice campaigns
- SMS analytics
- Email analytics
- Mobile and desktop apps
- DND list
- Blacklisting and Whitelisting
- Phone number extensions
- Call dispositions
- Call notes
- Concurrent calls
- Daily email reports
- Pilot number
- Predictive dialer
- Progressive dialer
- Preview dialer
- Campaigns & Lists
- Data import
- NDNC registry
- Dashboards
- Role-based permissions
- Reports & Analytics
Pricing:
- Basic: Contact Sales
- Medium: Contact Sales
- Basic: Contact Sales
Free Trial:
30 days
Learn more about Office24by7 cloud telephony.
2. Twilio
Twilio has established itself as a go-to solution for businesses seeking robust and adaptable telephony services. The platform’s reputation is built on its ability to deliver scalable solutions that offer significant returns on investment for organizations in need of dependable cloud-calling infrastructure.
Twilio’s strength lies in its customizable voice applications, enabling businesses to maintain consistent, high-quality communication. The platform’s API suite includes advanced features such as call recording, multi-party conferencing, and instantaneous transcription making it one of the top Plivo alternatives. Catering to organizations of all scales, Twilio’s voice platform distinguishes itself through low-latency, high-fidelity calls, even during high-volume periods.
Features:
- Local calls
- Toll free calls
- Browser/App calling
- SIP interface
- Secure media
- BYOC trunking
- Conference calls
- Call recording
- Answering machine detection
- Voice insights advanced features
- Voice intelligence
- Transcription
- Voice intelligence
- Language operator
- Media streams
- SIPREC
- International numbers
Pricing:
- Pay-as-you-go: Tailored according to requirements from $0.0368 USD/ min onwards.
- Calls per second: From $35 USD for 2 calls/second to $5,740 USD for 50 calls/second. For above 50 calls contact Sales.
- Committed-use discount: Based on the volume of calls per second per month.
Free Trial:
Yes. Your free trial depends on the free credits you are provided based on the configuration of your choice that you would like to try. The duration of the free trial lasts until the credit runs out.
3. Bitrix24
Bitrix24 emerges as a comprehensive digital ecosystem, streamlining business operations through an integrated suite of tools. This versatile platform combines project oversight, customer relationship management, video conferencing, and additional functionalities, positioning it as one of the top Plivo alternatives.
Bitrix24’s robust project management capabilities, coupled with its support for remote work environments, set it apart in the digital workspace arena. The platform empowers businesses to create bespoke websites without coding expertise and facilitates the transformation of sales teams into virtual call centers through VoIP technology.
Features:
- Unified communications
- Email marketing
- Customer support portal
- Call recording
- Call analytics
- Call scripts
- Integration APIs
- Mobile user support
- Reports & Dashboards
- Instant business messaging
Pricing:
- Basic: $15.41 5users/org/month (USD)
- Standard: $38.64 50users/org/month (USD)
- Professional: $77.34 100users/org/month (USD)
- Enterprise: $154.76 250users/org/month (USD)
Free Trial:
15 days
4. Freshcaller
Freshdesk Contact Center, formerly known as Freshcaller, is a cloud-based solution that revolutionizes customer communication. Freshcaller is one of the top Plivo alternatives with services available in over 90 countries. It allows businesses to establish a contact center quickly and affordably, without the need for physical phone hardware.
Agents can handle calls from desktops, laptops, or mobile devices, enabling a fully remote yet connected workspace. As businesses evolve, the system adapts, offering easy scalability through additional licenses, numbers, and credits.
Features:
- Virtual numbers
- Number porting
- 2000 incoming minutes/month free
- Basic call queues
- Voicemail
- Warm/cold transfer
- Call recording
- Pre-built reports
- Parallel calling
- Queue transfer
- Caller ID
- Call notes
- Desktop notifications
- Custom greetings
- Call metrics
- Conversation properties
- Inbox
Pricing:
- Growth: $15 /agent/month
- Pro: $39 /agent/month
- Enterprise: $69 /agent/month
Free Trial:
14 days
5. RingEX
RingCentral’s RingEX redefines enterprise communication by consolidating voice, text, and video conferencing into a unified interface. This AI-driven platform leverages conversational intelligence to boost operational efficiency and productivity across organizations.
RingEX stands out for its robust feature set and adaptable migration process, positioning it among the top Plivo alternatives. RingEX’s reputation is further bolstered by its impressive uptime and seamless integration capabilities, notably with Microsoft Teams.
Features:
- Unlimited domestic calling
- SMS and MMS
- IVR
- Google, Microsoft integrations
- Single sign-on
- Visual voicemail
- Real-time Quality of Service (QoS) Analytics
- Unlimited AI-powered video meetings, up to 100 participants
- AI meeting transcription, summaries, and insights
- Developer platform, custom integrations, access to APIs
Pricing:
- Core: $9.99 /user/month (USD)
- Advanced: $25.00 /user/month (USD)
- Ultra: $35.00 /user/month (USD)
Free Trial:
14 days
The #1 PlivoAlternative
What makes Office24by7 the top Plivo Alternative for your business?
Office24by7 is one of the top Plivo alternatives, offering top-tier cloud telephony solutions for businesses of any size. With a vast array of features, an easy-to-use interface, and exceptional customer support, Office24by7 is the ideal choice for companies seeking reliable and efficient communication tools.
Let’s look at the top 6 constraints that make you choose Office24by7 over others:
1. Reputation & Customer Reviews:
The first and most important part of your research is to consider the reputation of the company from which you are thinking of making the purchase. Office24by7 has an industry presence of over 10 years with expertise in creating and providing enterprise-level software services to hundreds of companies. The G2, Gartner, SoftwareSuggest, GMB reviews, and other customer reviews are a testament for its quality and reliability.
2. Pricing:
Pricing is a crucial factor when choosing a service provider. At Office24by7, our pricing is determined by considering a variety of factors, such as feature overpricing, the demand for affordable yet robust features, the varying needs of small and large businesses, and differences in feature usage and quantity across companies of different sizes. We believe in a transparent approach, encouraging you to experience our product firsthand before getting worried bout the pricing.
3. Ease of Adoption:
The ease of adoption is a criteria that differentiates the top Plivo alternatives from the rest. It’s essential that the product seamlessly integrates into existing workflows and systems. Office24by7’s dedicated onboarding team provides exceptional assistance in setting up and migrating your entire workflow, ensuring minimal disruption to your operations. With our support, you can continue working as usual without the need to adapt to a new system.
4. Ease of Use:
We recommend involving individuals who will directly handling or using the software, in the demo presentation. This approach provides valuable insights into the product’s user-friendliness and navigability. This helps in assessing whether the transition will be seamless or if it may pose challenges for team members. Our interactive Office24by7 demo presentations allow users to engage with the presenter and gain a comprehensive understanding of the software, ensuring familiarity with its modules and functionalities.
5. Best-in-class Features:
While many customers desire a comprehensive feature list, they often find themselves dissatisfied with the pricing when they fail to utilize these features effectively. At Office24by7, we offer a wide range of features and provide the flexibility to choose which ones are included in your package, ensuring that you pay only for what you need. Our curated selection includes top industry features and commonly requested functionalities, all at affordable rates.
6. Best-in-class Customer Support:
Many customers encounter frustrating delays in support, with tickets remaining unresolved for extended periods. At Office24by7, we prioritize prompt and effective support. Our dedicated 24/7 team is focused solely on resolving your queries and issues. Our Service Level Agreement, a hallmark of our customer relations, has earned praise from countless customers for its commitment to exceptional support.
7. Security:
Data security is an important concern when considering the top Plivo alternatives. No matter how attractive the pricing or features may be, the risk of data breaches is unacceptable. Office24by7 leverages world-class cloud data silos that are impervious to attacks, providing you with unparalleled peace of mind regarding your data security.
Need more reasons to join hands with Office24by7? Grab your free discovery call and learn more about our cloud telephony software firsthand.
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Frequently Asked Questions
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