Top Hosted IVR Service in Mumbai

Let your customers easily navigate through your services and support with the best hosted IVR service in Mumbai.

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Efficient, Reliable, & Scalable - That’s No.1 Hosted IVR Service in Mumbai

Create an engaging experience for your customers by letting them self-route to the options they require using the business virtual number.

Virtual Number Solutions of the top hosted IVR service in Mumbai helps to provide better customer service via mobile, landline, and toll-free numbers.

Targeting a New City? Deploy a Virtual Number to Project a Local Presence

Expand your business to new horizons even if you don’t have a physical location. At Office24by7, the best hosted IVR service in Mumbai, we believe that you should enjoy a local business presence to make the maximum out of your sales. That’s why we provide mobile, toll-free, and landline numbers, which are not tied to a specific telephone line. Our virtual number solutions help your business save on employment and infrastructure costs needed to handle a large volume of calls.

Set Up Single/Multi-level IVR Service to Automate Customer Query Handling

Handling each and every customer inquiry might take up a lot of time and resources, especially if you are a growing organization with an increasing number of customers. This is where hosted IVR service in Mumbai can come to help. Setting up a direct, single-level, or multi-level IVR service using the best hosted IVR service in Mumbai, like Office24by7. It acts as a virtual receptionist who automatically answers the customer query calls around the clock. It can also transfer to internal teams where needed.

The top hosted IVR service in Mumbai helps you to act as a virtual receptionist by setting up single-level, direct, and multi-level IVR calling.
Create, store, and use audio files as per your requirement with the top hosted IVR service in Mumbai.

Consolidated Audio Library in Hosted IVR Service in Mumbai to Store Your Audio Files

Based on the customer’s choice through DTMF inputs, you might have different audio files, greetings, responses, sub-level prompts, etc. Store all your files in the audio library of the best hosted IVR service in Mumbai. You can also store audio messages based on the time of the day or week, or for playing while customers are in the queue. Upload custom messages or record messages. You can also leverage the TTS (Text-to-Speech) feature to type in menu instructions and messages to convert them into audio files.

Redirect the Inbound Calls to Appropriate Department Using Diverse Call Routing Methods

Decrease the load of human intervention on routing customer calls to respective departments or agents with the leading hosted IVR service in Mumbai. Our communication automation solutions reduce the possibility of errors and increase your agent productivity by automating these redundant tasks. Our intelligent system routes calls based on the customer’s location, date, time, or other crucial factors. You can also provide the facility to speak to a live agent, using our call routing solution.

Call Routing with the top hosted IVR service in Mumbai helps to direct customers to the right departments.
Distribute Calls effectively with Queue Management through the top hosted IVR service in Mumbai.

Top Hosted IVR Service in Mumbai Facilitates Efficient & Smooth Queue Management

Long waiting times in the queue are boring everywhere – in IVR as well. Customers can easily get dissatisfied with the business while in queues. Office24by7, the top hosted IVR service helps you minimize this risk and others, like call abandonment by deploying effective methods to handle queue management. You can play personalized messages or introduce new products or services to the customer while they are in queue.

Choose From Various Call Distribution Methods to Increase Agent Productivity

Every organization is different and the method of call management will also be different. The best hosted IVR service in Mumbai offers you various call distribution methods like round-robin, priority, ring-all, and more to choose from. You can also choose to direct the calls to agents’ mobile phones if they are not at the desk. Change the call distribution method as and when you require it to suit your process.

Automated Call Distribution with the top hosted IVR service in Mumbai helps your agents serve calls effectively that are sent through pre-set distribution method.
Use the top hosted IVR service in Mumbai for post call survey and collect caller's information.

Run Surveys Post-call to Gain Customer Insights into the Quality of IVR Service

Getting reviews from customers about the IVR calls can be a crucial factor in improving the quality of IVR solutions. These insights can be helpful in assessing the call and voice quality, and whether the IVR software was helpful in addressing the customer’s issues properly. This request for an automated survey can be sent in the form of a voice call with pre-recorded audio, SMS with a short URL, or email. Calculate your Net Promoter Score (NPS) and agent-level score for more insights.

Take Data-Driven Actions to Improve Your Call Center With Comprehensive Reports & Analytics

Get access to actionable analytics with the best hosted IVR service in Mumbai. These reports can help monitor the campaigns and analyze its success. A company’s success is so much dependent on the customer’s satisfaction. Our comprehensive reports and analytics can help you assess how the IVR solutions are performing in giving proper resolutions to customer queries, and thus be a crucial factor in your success formula.

Maintain reports and analytics with the top hosted IVR service in Mumbai and keep a track of various campaigns.

Get Top-Notch Hosted IVR Service in Mumbai to Provide Highest Customer Satisfaction

Explore the tremendous features of the top-rated hosted IVR service in Mumbai.

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Virtual Number

Maintain a single business number, shareable across all your business communications, with a preferred location code.

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Call Forwarding

Easily forward calls to other agents or superiors with one click through our hosted IVR service in Mumbai.

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Welcome/Greeting Message

Greet your customers warmly each time they call your business number, with customizable messages.

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Multi-level IVR

By using a hosted IVR service in Mumbai for business, you can engage your customers 24×7.

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Programmable Extensions

Engage your customers around the clock with our hosted IVR service in Mumbai designed for continuous interaction.

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Voicemail Integration

Allow callers to leave voicemails which can be accessed by your agents later, ensuring no message is missed.

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Scheduling or Time-based IVR

Offer seamless customer experiences with time-based scheduling of IVR menus and messages with our hosted IVR service in Mumbai.

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Audio File Upload

Streamline operations by uploading .MP3 or .WAV files to be used within the hosted IVR service in Mumbai.

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Recording Calls

Record interactions between agents and customers for insights, quality assurance, and compliance.

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Text-to-Speech (TTS)

Convert text into spoken audio for more efficient communication within the hosted IVR service in Mumbai.

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Time or Schedule-based Routing

Customize call routing based on agent availability and work hours from our hosted IVR service in Mumbai.

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Skills-based or Weighted Order Routing

Intelligent routing in the best hosted IVR service in Mumbai distributes calls based on agents’ skills and language proficiency.

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Priority-based Routing

Prioritize calls in the queue based on predefined criteria to optimize response times.

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Sticky Agent

Provide personalized service by routing customers to agents they’ve previously interacted with.

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Wait Time-based Distribution

The best IVR routing manages caller wait times effectively by distributing on-hold calls based on duration.

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In-Queue Count Message

Inform callers of their position in the queue to manage expectations and enhance caller engagement using hosted IVR service in Mumbai.

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Music on Hold (MOH)

Hosted IVR service in Mumbai engage waiting for callers with Reset audio messages on products or services.

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Custom Audio as MOH

Enhance customer experience by playing pre-set music to callers on hold with the top hosted IVR service in Mumbai.

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Automatic Call Distribution

Distribute incoming calls among agents based on preset rules and caller needs with the leading hosted IVR service in Mumbai.

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Fixed or Linear Order Distribution

Calls are distributed in a fixed sequence until answered, ensuring orderly call management in the hosted IVR service in Mumbai.

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Round Robin Distribution

Distribute calls evenly among available agents, ensuring balanced workload distribution.

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Ring All or Simultaneous Distribution

All available agents receive the call simultaneously, speeding up response times in the IVR calling services.

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Agent Talk Time-based Distribution

Distribute calls to agents with less cumulative talk time to balance workload and enhance efficiency.

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Survey Voice Call with IVR

Collect customer feedback via voice responses using the telephone keypad with the automated IVR solutions.

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Survey Voicemail

Integrate survey collection with voicemail capabilities for straightforward feedback gathering.

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Survey SMS with Short URL

Automated IVR solutions send an SMS with a short URL linking to the survey form and track the response.

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Survey Missed Call

Encourage feedback by asking customers to give a missed call via IVR services, simplifying the response process.

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Dashboards

Monitor campaigns and manage agent performance in real-time with intuitive dashboards in the hosted IVR service in Mumbai.

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Reports

Empower managers to track and enhance agent performance with detailed, actionable reports.

Join Hands With the No.1 Hosted IVR Service in Mumbai to Unlock Success

Adopt the industry’s best hosted IVR service in Mumbai to customize as per your requirements.

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Virtual Receptionist

Efficiently manage customer calls powered by state-of-the-art IVR technology. Office24by7 stands out as a top hosted IVR service in Mumbai. Our cloud telephony platform is tailored to automate and streamline your communication processes.

Our solutions aim to streamline your call handling processes, ensuring exceptional customer satisfaction while reducing costs. Our offerings are designed to be user-friendly and efficient. With these tools, managing customer interactions becomes simpler and more effective.

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Inbound Call Center

Our comprehensive suite of hosted IVR service in Mumbai establishes an efficient telephony system that effectively handles calls from your customers. Enhance your customer interaction with click-to-call and missed-call service.

IVR system solutions significantly reduce the expenses typically associated with setup and maintenance in traditional systems. With Office24by7, you gain access to a fully operational inbound call center that is custom-designed to meet your specific needs. This approach not only saves money but also enhances efficiency.

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Blended Call Center

Leverage the best-in-class tools to efficiently streamline your call operations. Optimize your outbound calling strategies with industry-leading routing features and advanced call distribution capabilities. Ensure your communications are efficient.

Our IVR software technology minimizes idle time for your agents. Enjoy seamless interoperability with our robust system, ensuring that integration issues are a thing of the past. It’s all covered, so you can focus on delivering exceptional service to your customers.

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Voice Broadcasting

Master voice broadcasting with our industry-leading hosted IVR service in Mumbai. Get a new perspective to your customer engagement. Connect with diverse audiences, enhance communication, and personalize experiences.

Gather customer feedback through surveys in a streamlined and hassle-free manner. Enhance routing and distribution of calls for your agents. Concentrate on elevating your operations to the next level. Gather valuable insights from customers effortlessly, helping you refine your services and customer interactions.

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Frequently Asked Questions

IVR, or Interactive Voice Response, facilitates interactions between callers and businesses through a computerized system of voice commands or keypad inputs. This system enables callers to navigate through various options and direct themselves to the appropriate department or service they need.

Self-service IVR solutions empower callers to independently access menus for inquiries, transactions, and accessing information using a phone keypad. This allows customers to quickly find solutions and perform actions at their convenience.

IVR solutions come packed with a variety of features designed to streamline call management and enhance customer service. Key features include Automated Call Distribution (ACD), programmable extensions, customizable greetings and prompts, call routing based on caller input, sticky agents, custom audio, integration with CRM systems, multi-level menus, Text-to-Speech (TTS), etc.

Multi-level IVR systems feature several layers of menu options that allow callers to narrow down their choices until they reach the specific information or services they need. Each menu level offers a subset of more detailed options, effectively managing a wide variety of customer inquiries and tasks.

The IVR calling number, also known as the IVR phone number, is the number issued by a company or organization for customers to call and interact with the IVR system. Top IVR service providers typically offer a choice of landline, mobile, or toll-free numbers to be designated as IVR calling numbers.

Hosted IVR services in Mumbai are designed to enhance customer interactions by providing self-service options for inquiries, transactions, and other actions. These services aim to improve customer support by offering convenient automated assistance via phone, while simultaneously reducing the burden on human agents.

Hosted IVR service in Mumbai can be used in any industry. One best example can be an e-commerce facility. When customers call the company, the menu with options will be played in the IVR audio. For e.g., #1: know order status, #2: track your order, #3: cancel your order, #4: raise a dispute, #5: talk to a support agent, etc. The customer can select the option as per their need.

IVR solutions are versatile and can be effectively utilized across various departments like sales, order processing, shipment, support, HR, legal, etc according to the functions of the business.

Types of IVR software based on functionality:

  1. 1. Inbound IVR: To handle incoming calls from customers for information, inquiries, etc.
  2. 2. Outbound IVR: To initiate calls to customers for reminders, surveys, marketing campaigns, etc.

Types of IVR software based on levels:

  1. 1. Single-level IVR: Offers basic menu options
  2. 2. Multi-level IVR: With hierarchical menus for complex interactions.

The most reliable hosted IVR service in Mumbai like Office24by7 offers IVR solutions at a cheap rate. Contact us at +91 70971 71717 for the best package.

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