Top Hosted IVR Service in India
Let your customers easily navigate through your services and support with the best hosted IVR service in India.
Efficient, Reliable, & Scalable - That’s No.1 Hosted IVR Service in India
Create an engaging experience for your customers by letting them self-route to the options they require using the business virtual number.
Targeting a New City? Deploy a Virtual Number to Project a Local Presence
Expand your business to new horizons even if you don’t have a physical location. At Office24by7, the best hosted IVR service in India, we believe that you should enjoy a local business presence to make the maximum out of your sales. That’s why we provide mobile, toll-free, and landline numbers, which are not tied to a specific telephone line. Our virtual number solutions help your business save on employment and infrastructure costs needed to handle a large volume of calls.
Set Up Single/Multi-level IVR Service to Automate Customer Query Handling
Handling each and every customer inquiry might take up a lot of time and resources, especially if you are a growing organization with an increasing number of customers. This is where hosted IVR service in India can come to help. Setting up a direct, single-level, or multi-level IVR service using the best hosted IVR service in India, like Office24by7. It acts as a virtual receptionist who automatically answers the customer query calls around the clock. It can also transfer to internal teams where needed.
Consolidated Audio Library in Hosted IVR Service in India to Store Your Audio Files
Based on the customer’s choice through DTMF inputs, you might have different audio files, greetings, responses, sub-level prompts, etc. Store all your files in the audio library of the best hosted IVR service in India. You can also store audio messages based on the time of the day or week, or for playing while customers are in the queue. Upload custom messages or record messages. You can also leverage the TTS (Text-to-Speech) feature to type in menu instructions and messages to convert them into audio files.
Redirect the Inbound Calls to Appropriate Department Using Diverse Call Routing Methods
Decrease the load of human intervention on routing customer calls to respective departments or agents with the leading hosted IVR service in India. Our communication automation solutions reduce the possibility of errors and increase your agent productivity by automating these redundant tasks. Our intelligent system routes calls based on the customer’s location, date, time, or other crucial factors. You can also provide the facility to speak to a live agent, using our call routing solution.
Top Hosted IVR Service in India Facilitates Efficient & Smooth Queue Management
Long waiting times in the queue are boring everywhere – in IVR as well. Customers can easily get dissatisfied with the business while in queues. Office24by7, the top hosted IVR service helps you minimize this risk and others, like call abandonment by deploying effective methods to handle queue management. You can play personalized messages or introduce new products or services to the customer while they are in queue.
Choose From Various Call Distribution Methods to Increase Agent Productivity
Every organization is different and the method of call management will also be different. The best hosted IVR service in India offers you various call distribution methods like round-robin, priority, ring-all, and more to choose from. You can also choose to direct the calls to agents’ mobile phones if they are not at the desk. Change the call distribution method as and when you require it to suit your process.
Run Surveys Post-call to Gain Customer Insights into the Quality of IVR Service
Getting reviews from customers about the IVR calls can be a crucial factor in improving the quality of IVR solutions. These insights can be helpful in assessing the call and voice quality, and whether the IVR software was helpful in addressing the customer’s issues properly. This request for an automated survey can be sent in the form of a voice call with pre-recorded audio, SMS with a short URL, or email. Calculate your Net Promoter Score (NPS) and agent-level score for more insights.
Take Data-Driven Actions to Improve Your Call Center With Comprehensive Reports & Analytics
Get access to actionable analytics with the best hosted IVR service in India. These reports can help monitor the campaigns and analyze its success. A company’s success is so much dependent on the customer’s satisfaction. Our comprehensive reports and analytics can help you assess how the IVR solutions are performing in giving proper resolutions to customer queries, and thus be a crucial factor in your success formula.
Get Top-Notch Hosted IVR Service in India to Provide Highest Customer Satisfaction
Explore the tremendous features of the top-rated hosted IVR service in India.
Virtual Number
Maintain a single business number, shareable across all your business communications, with a preferred location code.
Call Forwarding
Easily forward calls to other agents or superiors with one click through our hosted IVR service in India.
Welcome/Greeting Message
Greet your customers warmly each time they call your business number, with customizable messages.
Multi-level IVR
By using a hosted IVR service in India for business, you can engage your customers 24×7.
Programmable Extensions
Engage your customers around the clock with our hosted IVR service in India designed for continuous interaction.
Voicemail Integration
Allow callers to leave voicemails which can be accessed by your agents later, ensuring no message is missed.
Scheduling or Time-based IVR
Offer seamless customer experiences with time-based scheduling of IVR menus and messages with our hosted IVR service in India.
Audio File Upload
Streamline operations by uploading .MP3 or .WAV files to be used within the hosted IVR service in India.
Recording Calls
Record interactions between agents and customers for insights, quality assurance, and compliance.
Text-to-Speech (TTS)
Convert text into spoken audio for more efficient communication within the hosted IVR service in India.
Time or Schedule-based Routing
Customize call routing based on agent availability and work hours from our hosted IVR service in India.
Skills-based or Weighted Order Routing
Intelligent routing in the best hosted IVR service in India distributes calls based on agents’ skills and language proficiency.
Priority-based Routing
Prioritize calls in the queue based on predefined criteria to optimize response times.
Sticky Agent
Provide personalized service by routing customers to agents they’ve previously interacted with.
Wait Time-based Distribution
The best IVR routing manages caller wait times effectively by distributing on-hold calls based on duration.
In-Queue Count Message
Inform callers of their position in the queue to manage expectations and enhance caller engagement using hosted IVR service in India.
Music on Hold (MOH)
Hosted IVR service in India engage waiting for callers with Reset audio messages on products or services.
Custom Audio as MOH
Enhance customer experience by playing pre-set music to callers on hold with the top hosted IVR service in India.
Automatic Call Distribution
Distribute incoming calls among agents based on preset rules and caller needs with the leading hosted IVR service in India.
Fixed or Linear Order Distribution
Calls are distributed in a fixed sequence until answered, ensuring orderly call management in the hosted IVR service in India.
Round Robin Distribution
Distribute calls evenly among available agents, ensuring balanced workload distribution.
Ring All or Simultaneous Distribution
All available agents receive the call simultaneously, speeding up response times in the IVR calling services.
Agent Talk Time-based Distribution
Distribute calls to agents with less cumulative talk time to balance workload and enhance efficiency.
Survey Voice Call with IVR
Collect customer feedback via voice responses using the telephone keypad with the automated IVR solutions.
Survey Voicemail
Integrate survey collection with voicemail capabilities for straightforward feedback gathering.
Survey SMS with Short URL
Automated IVR solutions send an SMS with a short URL linking to the survey form and track the response.
Survey Missed Call
Encourage feedback by asking customers to give a missed call via IVR services, simplifying the response process.
Dashboards
Monitor campaigns and manage agent performance in real-time with intuitive dashboards in the hosted IVR service in India.
Reports
Empower managers to track and enhance agent performance with detailed, actionable reports.
Join Hands With the No.1 Hosted IVR Service in India to Unlock Success
Adopt the industry’s best hosted IVR service in India to customize as per your requirements.
Virtual Receptionist
Efficiently manage customer calls powered by state-of-the-art IVR technology. Office24by7 stands out as a top hosted IVR service in India. Our cloud telephony platform is tailored to automate and streamline your communication processes.
Our solutions aim to streamline your call handling processes, ensuring exceptional customer satisfaction while reducing costs. Our offerings are designed to be user-friendly and efficient. With these tools, managing customer interactions becomes simpler and more effective.
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Inbound Call Center
Our comprehensive suite of hosted IVR service in India establishes an efficient telephony system that effectively handles calls from your customers. Enhance your customer interaction with click-to-call and missed-call service.
IVR system solutions significantly reduce the expenses typically associated with setup and maintenance in traditional systems. With Office24by7, you gain access to a fully operational inbound call center that is custom-designed to meet your specific needs. This approach not only saves money but also enhances efficiency.
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Blended Call Center
Leverage the best-in-class tools to efficiently streamline your call operations. Optimize your outbound calling strategies with industry-leading routing features and advanced call distribution capabilities. Ensure your communications are efficient.
Our IVR software technology minimizes idle time for your agents. Enjoy seamless interoperability with our robust system, ensuring that integration issues are a thing of the past. It’s all covered, so you can focus on delivering exceptional service to your customers.
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Voice Broadcasting
Master voice broadcasting with our industry-leading hosted IVR service in India. Get a new perspective to your customer engagement. Connect with diverse audiences, enhance communication, and personalize experiences.
Gather customer feedback through surveys in a streamlined and hassle-free manner. Enhance routing and distribution of calls for your agents. Concentrate on elevating your operations to the next level. Gather valuable insights from customers effortlessly, helping you refine your services and customer interactions.
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Frequently Asked Questions
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