Cloud Telephony
Services In Boston
Get rid of your traditional communication systems and switch to cloud telephony services in Boston. Upgrade to reliable, easy-to-maintain, and independent communications systems.
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Our Featured Cloud Telephony Products
Our multi-featured software empowers you to reach above and beyond inbound, outbound and blended communication expectations of cloud telephony services in Boston.
Call Centre Solutions
A robust and secure software rooted in the cloud releases you from clumsy phone lines enabling you to work on the go anywhere anytime. Our large range of call center features ensures the software supports them all the time.
Go To Call Center Solutions.
Unified Communications
A centralized communication system that unifies various channels like Calls, Emails, Chats, SMS, and more with the potential of third-party integrations ensuring you don’t have to abandon or shift between your existing communication tools.
Go To Unified Communications.
Support Center Solutions
Take your customer support efforts to the next level by organizing and streamlining them using a centralized ticketing hub that allows users to customize access and views based on their discretion.
Go To Support Center Solutions.
Voice Broadcasting
Cloud telephony services in Boston helps you use sorting mechanisms that you can custom create for your particular requirement and send out voice call blasts to large customer lists through various campaigns.
Go To Voice Broadcasting Solutions.
Click-to-Call Solutions
Get Click-To-Call functionality for your website pages and other landing pages that can help you motivate customers to engage with your brand with a single click. Generate leads and track their metrics just like any other campaign using a custom-defined report.
Go To Click-to-Call Solutions.
Industry Use Cases of Cloud Telephony Services in Boston
Our cloud communications system provides specific requirements for your business.
Cloud telephony services in Boston helps to manage high call volumes for order queries, feedback, and after-sales support. It’s also crucial for outbound marketing and upselling. With tools like call barge-in and call whispering, managers can monitor and improve team performance, driving sales and optimizing communication processes.
E-commerce & Retail
Cloud telephony services in Boston offers hospitals 24/7 accessibility with HIPAA-compliant systems, safeguarding patient data. Automated reminders, toll-free hotlines, and communication tracking efficiently manage appointments, follow-ups, and emergencies, reducing readmissions and improving overall patient care.
Healthcare
Financial institutions use cloud telephony services in Boston for customer support, fraud prevention (e.g., notifying customers about suspicious activity), and voice-based authentication. The integration of telephony with CRM systems helps streamline customer interactions . Making customer data, account history, and new transactions easier.
Financial Services
Managing booking inquiries, cancellations, and customer service in real-time can be effectively done with the help of cloud telephony services in Boston. Hotels, airlines, and other travel and transportation services can also use automated IVR systems to offer self-service options to customers for checking reservations, flight statuses, or making payments .
Travel & Hospitality
Educational institutions in Boston can use cloud telephony systems to upgrade communication processes with students and parents through automated calls, notifications, and reminders improving the efficiency of the institution. It’s also employed for admission inquiries, class schedule updates, and internal faculty communications.
Education
Realtors and property managers use cloud telephony services in Boston to communicate with clients, schedule viewings, and follow up with buyers. It enables seamless coordination, supports remote teams, and allows managers to monitor and manage field operations efficiently.
Real Estate
IT service providers use cloud telephony services in Boston to manage technical support calls, offer troubleshooting via IVR systems, and escalate unresolved issues to experts. Integration with ticketing systems and CRM solutions enhances issue tracking . This ensures that customers are always given importance whether it be the case of sales or support.
IT & Tech Support
Law firms use cloud telephony services in Boston to secure client communication, scheduling, and handling sensitive case calls with encrypted features. Call recording, CRM integration, and ticketing systems enhance efficiency, enabling legal services to manage clients and cases with confidentiality and precision.
Legal Services
Cloud telephony services in Boston ensures seamless audio and video connectivity during natural disasters. Media and entertainment companies use it for audience interaction, such as call-in shows and voting during live events, while supporting targeted marketing with outbound promotional calls.
Media & Entertainment
Logistics companies rely on cloud telephony to provide real-time updates to clients about shipments, deliveries, and inventory status thereby speeding up issue redressal to a great extent. Automated alerts and notifications ensure that stakeholders are informed at every stage of the supply chain . This assures that the higher reimbursement costs and in worst cases the increase in COD order returns are curbed.
Logistics & Supply Chain
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Top Features of Cloud Telephony Services in Boston
Best-in-class features of cloud telephony that has been a requirement over and over again.
DID Number
Manage inbound and outbound calls with a single Direct Inward Dialing number for your business through cloud phone solutions.
Geographic Number
A virtual number that appears as a local landline number and conveys local business presence. Avail cloud contact center solutions and improve your brand identity with…
Mobile Number
A virtual number that appears as a 10-digit mobile number. Through cloud calling software, get access to free mobile numbers for all customers.
1800 Number
10 or 11-digit virtual toll-free number that is free for all your callers with cloud telephony services in Boston.
Call Forwarding
Avail mobile call center solutions & forward calls to desired numbers and destination apps based on your choice.
Greeting Message
Set welcome or greeting messages and change them to convenience or need through cloud phone systems.
Multi-level IVR
Cloud-based call center software supports multiple layers of IVR to direct service calls with no human intervention.
Programmable Call Extensions
Cloud-based virtual system allows you to forward calls to pre-programmed extensions as per callers’ DTMF inputs.
Voicemail Integration
Callers can leave voicemails for your agents that can be retrieved later through cloud contact center solutions.
Scheduling of IVR
Time-based, date-based, or holiday-based scheduling of IVR menus and messages with cloud phone systems for businesses.
Audio File Upload
Cloud-based call center solution lets you upload audio files in .MP3 or. WAV format from your library into campaigns.
Call Recording
Use your voice as a template by calling on mobile and recording the voice with the help of a cloud-based virtual system.
Text-to-Speech (TTS)
Create audio files using text-to-speech on the best cloud phone system. Get text messages processing audio files by using tools for text-to-speech.
Call Routing
Call center software solution enables you to perform call routing to agents based on the time, skill, and priority of agents.
Sticky Agent
Route calls to agents who have already communicated with them through the cloud-based contact center solution.
In-Queue Message
Avail cloud contact center solutions and keep the callers engaged while they’re in the queue and waiting for the agents.
Music on Hold (MOH)
Engage waiting for callers with pre-set audio messages on products or services through virtual call center software.
Automatic Call Distribution (ACD)
Automated call distribution with Round-Robin, Linear, and Ring All methods from the best cloud phone systems.
Call Log
Display calls and share details about inbound, outbound, and missed calls through the call center software solution.
Post Call Survey via IVR
Use a cloud-based phone system and allow customers to give feedback with simple responses such as ‘YES’ or ‘NO.’
Survey link in SMS
Send an SMS with a short URL linking to the survey form and track the response with the cloud-based call centre software.
Pilot Number
The best cloud telephony solution allows you to use dedicated caller-ID for the target segment and agents for an outbound campaign.
Predictive Dialer
Virtual call center software enables automated dialers to connect agents to calls answered by contacts.
Progressive Dialer
An automated dialer of cloud-based phone systems handles multiple calls concurrently based on a pre-set ratio.
Preview Dialer
The manual virtual call centre software dialer lets you prepare for a call by reviewing contact records.
Campaigns & Lists
Cloud-based call center software helps you maintain multiple contact lists for different campaigns and boost conversions.
Data Upload
Import contacts in .csv, .xls, and .xlsx files as separate or single lists through the best cloud telephony solution.
NDNC Registry
Avail cloud telephony services and Filter DNDs by cross-checking databases with the National Do Not Call Registry.
Real-time Dashboards
The best call centre software helps you monitor campaigns and agents with custom dashboards for real-time reviews.
Reports & Analytics
With cloud-based call centre solutions, empower managers with standard/custom reports to improve agent performance.
Why Get Cloud Telephony Services in Boston?
Read more about why cloud telephony is becoming a critical requirement for companies of small, medium, and large sizes from top-rated resources.
How Can Cloud Telephony with AI help Small Businesses Grow?
Leverage Call Analytics to Enhance Cloud Telephony Solutions
Call analytics is a major factor in driving business growth within cloud telephony solutions. Leveraging the call data metrics can transform your communication strategies and unlock new opportunities for success.
22 March 2024
Cloud Telephony Services: The Future of Customer Relations for SaaS Companies
Communication channels have evolved, but phone calls remain a key player in providing prompt customer satisfaction. Let’s look at how cloud telephony services have championed customer support.
27 Feb 2024
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