IVR
For Businesses In USA
Get a virtual receptionist using IVR for businesses in USA and ensure that all incoming calls are attended to no matter what time or day. Upgrade to reliable, easy-to-maintain, independent call-attending systems.
4.5/5
4.1/5
4.4/5
4.4/5
4.1/5
5/5
5/5
Our Featured IVR Products
In times when it is impossible to attend a large volume of incoming calls, or when there is no one to attend calls, during nights, or vacation, Office24by7 meets the communication expectations of IVR for businesses in USA.
Virtual Receptionist
A virtual receptionist is a cost-effective platform that manages calls via customizable IVR menus, including language-specific, time-based, or schedule-based options. It records and tracks interactions like a regular call center.
Go To Virtual Receptionist.
Call Routing Solutions
Set a branded welcome message for inbound calls and use an intelligent IVR system for efficient call routing. Options include skill-based, priority-based, wait-time, round-robin, and agent-talk-time distribution to ensure balanced call assignment.
Go To Call Routing Solutions.
Voice Broadcasting Solutions
Office24by7 IVR for businesses in USA automates global message broadcasts, including notifications, alerts, and promotions. Track key data like call bounces and delivery rates. Features like auto-retry and “Charge on Success” ensure high ROI and cost-effective campaigns.
Go To Voice Broadcasting.
Surveys and Feedback Solutions
Set up your IVR system for efficient survey and feedback collection. Use voice calls, SMS with short URLs, voicemails, and missed call surveys. This automated, compliant solution streamlines feedback while adhering to local privacy and content regulations.
Go To Surveys and Feedback.
Industry Use Cases of IVR for Businesses in USA
Feel the power of IVR solutions tailored to meet the specific requirements of your businesses whatever its domain be.
An IVR for businesses in USA can help your Ecommerce or retail business by automating customer inquiries. This ensures that you can get 24/7 customer support for order status confirmation, and return requests, and even solve your customer queries through a self-navigated FAQ section. It streamlines customer service operations, reduces expenditure, and frees up agent time for more complex and demanding tasks.
E-commerce & Retail
Setup a reliable interface for your healthcare facility using an IVR for businesses in USA. Patient calls are handled smoothly without waiting in queues or redialing. The IVR system caters to healthcare needs, allowing patients to easily route their calls to emergency, general inquiries, or insurance departments and streamline appointment scheduling, patient reminders, and prescription refill alerts, etc.
Healthcare
Banks can now use IVR for businesses in USA, enabling automated balance checks, transaction history, fraud alerts, and account management. The system offers self-service navigation and seamless transfers to live agents for complex inquiries. This secure solution eliminates branch visits while maintaining efficient customer support.
Financial Services
IVR for businesses in USA offers 24/7 self-service for travel bookings, confirmations, and itinerary changes. Businesses can enhance guest satisfaction by offering automated solutions that eliminate wait times. This reduces call center volume, allowing support teams to focus on complex issues while ensuring efficient service delivery.
Travel & Hospitality
Using IVR for businesses in USA, educational institutions can streamline operations with IVR systems, automating admissions inquiries, course information, and fee payments. This provides students, parents, and faculty with 24/7 access to essential information, reducing administrative workload and eliminating manual responses while ensuring accurate, timely communication.
Education
Realtors and property agents can access listings, schedule viewings, and receive property updates automatically. IVR for businesses in USA can improve lead generation and client engagement through quick, automated responses. This allows agents to focus on closing deals while ensuring potential buyers receive timely information in the competitive market.
Real Estate
IVR for businesses in USA allow IT companies streamline support through IVR systems, offering automated troubleshooting, ticket creation, and issue reporting. Customers follow voice prompts to resolve common problems quickly, reducing wait times. This automation handles routine inquiries, allowing support teams to focus on critical issues while improving service efficiency.
IT & Tech Support
Legal firms can use IVR systems for appointment scheduling, case status updates, and client intake. This automation enhances communication efficiency, giving clients quick access to essential information. By streamlining routine tasks, IVR allows legal professionals to focus on critical casework, while clients benefit from timely, organized, and convenient support.
Legal Services
In media and entertainment, IVR systems streamline event bookings, ticket confirmations, and customer inquiries. This automation reduces wait times, allowing customers to access services more quickly and conveniently. By handling routine requests, IVR for businesses in USA helps handle routine requests that can increase customer engagement and boost operational efficiency. This results in enhanced audience satisfaction and a more seamless experience for event attendees.
Media & Entertainment
IVR systems in USA automate logistics operations, enabling self-service shipment tracking, delivery confirmations, and driver routing. Businesses can streamline operations and handle larger shipment volumes while providing customers with real-time updates. This automation reduces manual intervention, improving efficiency throughout the supply chain.
Logistics & Supply Chain
Trusted by Industry Leaders...
Office24by7 provides what many others cannot - 'ease of use, ease of deploying, and flexibility'. It has it all and more. The functionality is much better than their competitors. Excellent support team.
Nikhilesh
My previous software was frustrating to use with calls getting dropped everytime. But ever since I switched to Office24by7, we haven't dropped a call and I replaced my CRM too with Office24by7.
Stephen Doss
Office24by7's CRM solutions have completely transformed how we handle prospects! The seamless integration of their tools has significantly improved our lead nurturing process. Our sales team now has improved control over their daily tasks.
Satish Kota
Interested in knowing more about Office24by7’s capabilities?
Get in touch with us!
Enquire Now
Top Features of IVR for Business In USA
Best-in-class features of IVR that clients have asked for over and over again.
DID Number
IVR systems help maintain anonymity and have one business number to share everywhere by opting for our Virtual Number service. You can pick the location code.
Call Forwarding
Call forwarding services for call center IVR systems help forward calls to other agents or superiors with just one click.
Greeting Message
Show your customers a warm welcome or greeting when they call your business number. This number can be customized.
Multi-level IVR
By using IVR solutions in the business, you can engage your customers 24×7.
Programmable Extensions
Office24by7 is the IVR service provider for call centers looking to forward calls to pre-programmed extensions per the caller’s DTMF inputs.
Voicemail Integration
The automated IVR services can make callers leave voice mails that your agents can retrieve later.
Scheduling or Time-based IVR
Time–based scheduling of IVR menus and messages for a seamless experience.
Audio File Upload
Upload .MP3 or .WAV files to streamline the working with the IVR system for agents.
Call Recording
The best IVR software can record calls between agents and customers for insights and compliance.
Text-to-Speech (TTS)
IVR system creates audio files with Text–to–speech to boost your team’s efficiency.
Time or Schedule-based Routing
Custom call routing services route calls based on various factors such as agent status and working hours.
Skills-based or Weighted Order Routing
Call routing solutions route calls based on agents’ weighed scores on language and skills factors.
Priority-based Routing
Automated IVR system routes calls to the agents or teams based on priority and other parameters.
Sticky Agent
Call routing services in call center IVR systems route calls of a customer to agents that have previously spoken with them.
Wait Time-based Distribution
The best IVR routing route on-hold calls based on wait time and manage callers time efficiently.
In-Queue Count Message
The IVR solution for the call center informs callers of their position in the waiting queue to keep them engaged.
Music on Hold (MOH)
Play pre-set music to callers on hold with IVR calling services and improve CX by multiple folds.
Custom Audio as MOH
Hosted IVR solutions engage waiting for callers with Reset audio messages on products or services.
Automatic Call Distribution (ACD)
Distribute calls based on telephone numbers and IVR system options among agents.
Fixed or Linear Order Distribution
The IVR system for the call center allows distributing calls in a preset order or sequence until someone picks up.
Round Robin Distribution
IVR calling solutions send new calls to the next available agent in the loop for even distribution.
Ring All or Simultaneous Distribution
IVR calling services enable ringing all available agents simultaneously and assign to whoever picks up first.
Agent Talk Time-based Distribution
IVR software solutions distribute the calls among the agents with fewer calls and drive efficiency.
Post Call Survey via IVR
The automated IVR solutions gather feedback with responses such as ‘YES’ or ‘NO’ using a phone keypad.
Survey Voicemail
IVR system solution integrates surveys with voicemail and records their feedback without typing.
Survey Link in SMS
Automated IVR solutions send an SMS with a short URL linking to the survey form and track the response.
Survey Missed Call
Hosted IVR services send SMS and ask callers to give a missed call to register their feedback.
Real-time Dashboards
IVR systems monitor campaigns and agents in real time with our intuitive dashboards.
Reports & Analytics
The best IVR system solution empowers managers to measure and improve their agents’ performance.
Why Get IVR for Businesses in USA?
Read more about why IVR is becoming a critical requirement for companies of small, medium, and large sizes from top-rated resources.
Top 10 IVR Automation Tips For Customer Service
Frustrated customers hate redialing and menus. By offering clear IVR options, self-service tools, and a smooth transfer to agents when needed, you’ll keep callers happy and free up reps for complex issues. Learn 10 IVR automaton tips today!
7 June 2024
Only Guide You Ever Need To Understand IVR Calling System
Are you are beginner to the term IVR or IVR services? Here is a detailed blog regarding everything you need to know regarding IVR calling systems. Transform your communication strategies and unlock new opportunities.
31 Oct 2022
Must Try Techniques in IVR Services to Maximize ROI
Explore the important techniques to leverage IVR services with robust tracking and analytics. Learn how to optimize customer interactions, enhance marketing efforts, and drive continuous improvement for increased ROI.
20 Mar 2024
Ready To Do Your Best Work?
Let’s Get You Started.