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Best Cloud Call Center Solutions in India

Increase your call center ROI with the best cloud call center solutions in India.

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Choose the Best Cloud Call Center Solutions in India

Empower customer-facing roles with improved productivity at affordable rates using cloud call center solutions in India from Office24by7.

Inbound Call Center

Office24by7 inbound call center solutions in India help you to automatically forward incoming calls to the designated teams using smart distribution. The added advantage of our IVR services help with efficient call handling, call routing mechanisms, call transfers, and call forwarding.

Scale up or down your internal and external communication system at affordable rates. Leverage the power of IP PBX EPBX integrations for seamless communications.

Outbound Call Center

Using automated dialers like preview, predictive, and progressive dialers, you can make your outgoing call process efficient increasing the overall productivity of the team. Exponentially increase your reach with the help of the best outbound cloud call center solutions in India.

Easily integrate cloud call center solutions in India from Office24by7 enabling you to integrate with trusted third-party CRM systems. You can now make calls directly from your CRM, and track your call metrics and performance insights for the entire team.

Blended Call Center

Looking for great yet affordable inbound and outbound call center solutions in India? You can now get robust blended cloud call center solutions in India from Office24by7. Distribute your incoming calls automatically and efficiently while making outbound calls optimally using a best-in-class outbound call center system.

You can now achieve high levels of efficiency and productivity using our cloud call center solutions in India, along with other services like call patching solutions, audio conferencing solutions, and sales CRM software.

Interested in knowing more about Office24by7’s capabilities?

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Easily Step Up Your Cloud Call Center Solutions in India

Office24by7 Cloud Call Center Solutions in India provides beyond regular inbound, outbound, and blended call center alternatives.

call center solutions use case

Customer Service Solutions

We at Office24by7 understands the value of strong customer service solutions in every organization. This is why be it an IVR setup or any other routing mechanism we provide the robust call center solutions in India for enterprises. You can now deliver top-tier customer satisfaction with Office24by7.

Sales Call Center

You can now streamline your calling processes for your Sales team. Place outbound calls with a simple click and connect with customers using automatic dialers. You can also gather insights regarding your agent performance, interactions and more using our cloud call center solutions in India.

Debt Collection Center

Agents can easily connect with customers or debtors using our communication solutions which helps them to make calls with a single click. You can help your agents increase their productivity and customer reach with our cloud call center solutions in India. Track your agent interactions, performance numbers and other metrics for quality and productivity analysis.

Technical Support Center

Omnichannel support systems provide efficiency and convenience for both agents and customers alike. Try Office24by7 cloud call center solutions in India for enhances customer experience that helps you to build brand trust. You can now connect with your customers on any channel via a unified dashboard.

Features of Office24by7 Advanced Cloud Call Center Solutions in India

Our array of features that makes us the best call center solutions in India.

Cloud Call Center

Host your call center solution on the cloud and let go of all physical difficulties in hosting a call center.

Multi-Level IVR

IVR call center offers an automated telephony service where callers can interact, gather the required information, and route calls.

Queue Management

Manage the inbound calls with very little customer wait time and distribute the workload among agents fairly.

Routing Calls

Route the calls to different agents using our call center software in India features as needed.

Call Distribution

With our call solution’s intelligent distribution, you can now distribute the calls among agents according to your preset rules.

Agent CTI

With just a click, a practical and effective dashboard for agents to make and receive calls, update contact details, etc.

Call Transfer

Transfer the calls internally using IP PBX and EPBX.

Conference

Get on call with multiple members with or without the internet. Communicate without barriers.

Unified Communication

Communicate with customers on different platforms using the unified dashboard.

Auto Dialer

Now, your agents can auto-dial from a list of phone numbers with just a click. The best part is that the preview and predictive dialers make things even easier.

Call Recordings & Logs

Record all the calls made via our call solution and have a log of all the details in one place.

Real-time Monitoring

Reporting managers can view all agents’ activity and progress in real-time.

Live Call Monitoring

The supervisors can listen to customer agent interactions in real-time.

Contact Management

Manage your contacts smartly using our contact management feature. You can enter all the required contact details and access them at any point in time.

CRM Integration

The agents can take or make calls directly from call center software in India, thus avoiding the hassle of switching between multiple systems.

Mobile App

Now, field agents can make the most of the call center solutions as they can access it anywhere, anytime, without hassle.

Customer Feedback

Know what your customers think about your service with our post-call feedback system. It’s quick, easy, and simple.

Reports & Dashboards

Get your hands on all the call center metrics and KPIs you need. Monitor the team performance, analyze, and make decisions accordingly.

Click-to-Dial

Your agents can place calls directly from CRM with our click-to-call feature. They just have to click, and a call will be placed.

Virtual Number

Get a business number that you can use to take inbound calls and make outbound calls.

Frequently Asked Questions

Call center solutions or call center software will help manage the inbound and outbound calls effectively.

Office24by7 is the best cloud call center solutions in India. It offers exceptional features and great customer service.

With cloud solution for call centers, the companies won’t require any hardware equipment and all the calls can be made via mobile with the help of a virtual number. The entire calls data will be present in a CRM software.

The one way you can improve your call center service is by migrating it to the cloud. This will ease the operation.

Hosted contact center solutions will help in managing customer service communications in an organization. This will come in handy for the startups.

IVR stands for Interactive Voice Response.

The contact center is hosted on cloud and is operated with the help of a CRM solution. With the help of a virtual number, the calls will be placed.

Yes. In fact the CRM software eases a lot of work in the call center and makes it easy for them to place, receive, queue, record, and forward calls, and many more.

Cloud telephony software is used in call centers. Office24by7 is a renowned and reliable cloud telephony service provider offering a multitude of services.

  • Customer care
  • Inbound queries
  • Booking services and many more.

Outbound call center as the name suggests, calls are placed to the customer on behalf of a company. They are used for marketing purposes mostly and are also used to get feedback, lead generation, etc.

Inbound call center means customers placing calls to an organization. The agents receive these calls and respond to the queries and issues as well.

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