Chennai’s #1 Cloud Telephony Services

Expand your client base with high customer satisfaction from the best cloud telephony service providers.
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Grow Your Business in Chennai with Top-tier Scalable Cloud Phone Solutions

Stay connected with customers regardless of location, boosting productivity with the best cloud call center solution.

Number Selection with Outbound Call Center Software helps to gain a professional touch to your organization

Select a Business Virtual Number to Reflect Efficiency

Tailor your cloud telephony software by using Chennai’s local landline virtual number. Elevate your organization’s professionalism with a dedicated business phone number. Engage your customers through simplified client communication automation processes. Ensure there’s no downtime or breaks by upgrading to Office24by7’s outbound call center software. Benefit from dedicated caller IDs and segmented campaigns for efficient agent operations.

Handle Your Inbound IVR Calling System With a Virtual Receptionist

Leverage various features including inbound number selection and multi-level Interactive Voice Response (IVR) system to grow your network of clients. Manage inbound calls from Chennai efficiently with our comprehensive cloud phone solutions. Ensure 100% customer satisfaction using audio libraries, queue management, distribution, post-call surveys, and detailed reports and analytics. Cater to the needs of your clientele by enabling a virtual receptionist to handle customer inquiries seamlessly.

Handle inbound calls with complete set of functionality and features through our cloud telephony solutions.
Automated dialers help enhance the productivity of agents with Cloud Telephony solutions through outbound calling.

Predictive, Progressive, and Preview Dialing to Increase Productivity

As one of Chennai’s best cloud telephony service providers, our solutions give you the convenience of background dialing without human intervention. Use the Predictive dialer for outbound calling even if agents are unavailable and call maximum leads. Present the next lead’s details to agents as soon as they finish a call with the progressive dialer. This reduces the manual load of searching and dialing a contact. The preview dialer lets the agent preview a record before placing the call. 

Manage Your Workflow Easily With Agent CTI

Facilitate easy calling and attending of clients with Chennai’s best cloud phone system. Goodbye to the old boring tasks of dialing the numbers from the address book, and manually transferring inbound calls. Send personalized voice, text, or email messages with Office24by7’s home CRM or integrate with your third-party CRM software. Customize your IVR call flow and get insights into agent performance. Call monitoring, call barging, and call whispering to evaluate the quality of calls.

Let your agents receive and make calls in one click with Cloud Phone system.
Cloud-based Agent CTI feature of cloud telephony software systems helps check performance and manage multiple agents.

Charge Your Chennai Sales Team With Cloud-based Agent CTI

Gain a comprehensive report on the performance of your sales agents with the best cloud telephony software in Chennai. Simultaneously manage multiple team members, monitor their performance, track activities, and access call logs. View the entire history of communication with customers. Utilize agent performance tracking to maintain high standards of service delivery tailored to the expectations of your clientele.

Leverage Post-Call Surveys to Gain Feedback

Being one of the best cloud telephony service providers in Chennai, we help you capture valuable customer insights with post-call surveys and feedback via automated IVR calls. Leverage insights gathered from post-call surveys to enhance service quality and ensure customer satisfaction. Office24by7 cloud phone systems are specifically designed for businesses operating in Chennai.

Automated IVR call through cloud telephony software system allows you to gather customer feedback effectively.

Elevate Communication Efforts with the Complete Cloud Phone System

Maximize your sales potential by boosting inbound and outbound communications with our rich set of cloud telephony services features.

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Virtual Number

Reflect a single virtual number using cloud phone solutions to handle all client and prospect communication.

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Local Number

Enhance your business presence in Chennai with a virtual number in local landline format with cloud contact center solutions.

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Mobile Number

Enable free customer incoming calls by projecting a mobile number as your virtual number with our cloud calling software.

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Toll-free number

Let customers call you without any charges through a 10 or 11-digit virtual number, powered by our cloud contact center solutions.

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Call Forwarding

Efficiently manage call forwarding to designated numbers with our mobile call center solutions.

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Welcome Message

Personalize welcome messages by greeting customers with their names with our cloud phone systems.

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Multi-level IVR

Route calls efficiently in the multi-layered IVR functionality, enhancing your customer support.

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Programmable Extensions

Forward calls to pre-programmed extensions based on callers’ DTMF inputs with our cloud-based virtual system.

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Voicemail Integration

Facilitate voicemails for callers to leave important notes to agents, and retrieve later with our cloud contact center solutions.

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Scheduling of IVR

Cloud phone system for businesses enables the scheduling of IVR menus based on time, date, or holiday

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Audio File Upload

Upload audio files from your library in .MP3 or .WAV format into campaigns, streamlining communication processes.

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Recording through Call

Record voice while placing mobile calls by using your voice as a template with our cloud-based virtual system.

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Text-to-Speech

Cloud-based call center solution to create audio files using text-to-speech technology. Efficiently process text messages into audio files.

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Call Routing

Route calls to agents based on time, skill, and priority, optimizing communication flow with our call center software solution.

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Sticky Agent

Assign agents who communicated previously with the caller to attend to them again. Personalize service through our cloud-based contact center solution.

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In-Queue Message

Engage callers while in the queue with informative messages, enhancing their experience through our cloud contact center solutions.

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Music on Hold (MOH)

Play interactive music or pre-set audio messages on products to ensure a positive experience for waiting callers with our virtual call center software.

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Automatic Call Distribution (ACD)

Optimize call distribution with automated methods including Round-Robin, Linear, and Ring All with our best cloud phone systems.

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Call Log

Effortlessly track and manage inbound, outbound, and missed calls through detailed call logs provided by our call center software solution.

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Feedback Call with IVR

Enable customers to provide feedback through simple responses via IVR, enhancing customer engagement with our cloud-based phone system.

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Feedback with Short URL

Enable easy tracking of responses through our cloud-based call center software by sending survey forms via SMS with short URLs.

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Pilot Number

Utilize dedicated caller IDs for specific segments and agents in outbound campaigns, enhancing campaign effectiveness with our best cloud telephony solution.

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Predictive Dialer

Connect agents to answer calls efficiently with automated dialers, ensuring optimal agent productivity with our virtual call center software.

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Progressive Dialer

Manage multiple calls concurrently based on pre-set ratios with our automated dialer in our cloud-based phone systems.

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Preview Dialer

Get ready for calls by reviewing contact records manually with our virtual call center software.

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Campaigns & Lists

Maintain multiple contact lists for different campaigns and boost conversions with our cloud-based call center software.

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Data Import

Effortlessly import contacts from various file formats including .csv, .xls, and .xlsx, ensuring seamless integration with our best cloud telephony solution.

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NDNC Registry

Ensure compliance by filtering Do Not Disturb (DND) numbers by cross-checking databases with the National Do Not Call Registry.

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Dashboards

Monitor campaigns and agent performance with custom dashboards for real-time insights, empowering managers with our best call center software.

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Reports & Analytics

Leverage standard and custom reports to improve agent performance, ensuring data-driven decision-making with our cloud-based call center solutions.

Achieve Customer Success With Office24by7 Cloud Telephony Solutions

Say no more to communication challenges with the best cloud phone system. Ensure success for your business in Chennai with our voice marketing services.

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HR Recruitment & Interviewing

Selecting the best choice for the job from the enlisted candidates is a smooth task now! The best audio conference system from Office24by7 lets you facilitate the efficient conduct of interviews for job recruitment, wherever the candidate is.

Leverage our cloud telephony solutions to hire from hundreds of applicants. Handle numerous applications easily at the same time, thus saving time and effort in reaching out to them in person.

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Deliveries, Cab Rides, & Directories

Riding through the busy roads of Chennai, cab drivers, and delivery representatives need an easy way to contact customers to inquire about their whereabouts. Office24by7 offers efficient cloud telephony solutions with click-to-call service to facilitate this.

By adding click-to-call buttons in the mobile app enabled with call masking, companies engaged in deliveries, cab rides, and services can safeguard their stakeholders’ identities using cloud telephony services.

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Account Security & Card Fraud Alerts

Safeguard electronic financial transactions with our cloud telephony service. Ensure Fort Knox protection by sending security alerts whenever a log-in or account access happens. Prevent fraud by alerting customers about all transactions.

Leverage cloud-based call center solutions to send real-time account information to customers. Let customers have peace of mind while managing accounts.

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Remote Working & Outsourcing

Remote work is the trend of the hour. Shift to work-from-home (WFH) culture by adopting the best cloud call center solution. Capitalize on the best software and tools to collaborate on projects, tasks, and activities. Easily strategize on sales pitches and demos.

Leverage conference calls using cloud telephony services to make the best out of broadcasts, announcements, and other bulk operations. Save your expenses, time, and energy on on-site activities.

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Frequently Asked Questions

Cloud telephony is a form of unified communication service delivered via the cloud, providing voice communication capabilities. This phone system operates over an IP network hosted in the cloud, eliminating the need for on-site management and reducing initial investments in telecommunications infrastructure.

Voice over Internet Protocol (VoIP) and cloud technology are distinct methods for delivering phone system capabilities. VoIP utilizes the Internet for call transmission, whereas cloud services utilize the public switched telephone network (PSTN) for making and receiving calls.

Traditional communication systems rely on PBX systems that entail physical infrastructure and considerable maintenance. In contrast, cloud telephony operates using VoIP and PSTN lines. By configuring a virtual number and following straightforward steps, cloud calling can be easily activated.

Please review our comprehensive blog post on cloud-based calling for further insights into cloud telephony services.

Several key advantages of cloud calling include:

  1. 1. Lack of infrastructure requirements
  2. 2. Cost-effectiveness
  3. 3. Enhanced flexibility
  4. 4. Increased mobility
  5. 5. Improved data security

Both PSTN and VoIP serve as platforms for voice communication, albeit with distinct operational mechanisms. Although both rely on an internet connection for making calls, PSTN typically boasts greater reliability in terms of call quality and connectivity.

Ensure that the cloud telephony providers offer the following functionalities:

  1. 1. Agent CTI (Computer Telephony Integration)
  2. 2. Various call-routing techniques
  3. 3. IVR solutions
  4. 4. Call monitoring and recording capabilities
  5. 5. Omnichannel communication options
  6. 6. Integration with CRM systems

Setting up a cloud telephony system can be accomplished within a day by configuring a virtual number. To initiate the process, contact Office24by7 at +91 70971 71717, and our team will assist you in every step.

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