Custom Application Development
Create and optimize workflows with a no-code platform that matches your unique business needs.
Why Businesses Choose Custom Applications
Build applications that fit your sales, support, and operations, without coding limits.
Tailored to Your Business Workflow
Configure modules, objects, fields, and layouts to match your unique operations. Tailor workflow automations and rules to reflect exactly how your team operates, whether you’re handling leads, managing inventory, or streamlining HR. You’re in full control of the structure, logic, and behavior of your app.
No-Code and Visual Builder
Drag-and-drop interface makes customization simple and fast. Our drag-and-drop builder puts the power of app development in your hands, with no developers needed. Create fully functional business tools with workflows, forms, and validations, all through an intuitive, visual interface.
Scales with Your Growth
Adjust or expand applications as your business grows. Start with what you need today and scale over time. Add new fields, modules, rules, and automations as your processes grow more complex. Your application evolves seamlessly without the burden of rebuilding from scratch.
Unified Platform for All Teams
Keep all functions within one platform instead of juggling multiple tools. Bring all your functions like sales, marketing, support, HR, finance, supply chain, etc., under one customizable platform. No more juggling disconnected tools or switching between tabs. A unified experience improves collaboration and simplifies oversight.
Built-In Team Communication
Keep your team aligned with real-time, in-app communication tools. Built-in reminders, automated notifications, and internal chat ensure that everyone stays informed without having to switch between emails, messaging apps, or external task managers. Whether it’s a task update, a workflow alert, or a direct message, all communication happens in the right context—within the application itself.
Productivity Through Smart Automation
Eliminate unnecessary steps and automate repetitive tasks. Reduce manual tasks and repetitive steps with built-in automation tools. From sending follow-up alerts to triggering multi-step workflows, your app works quietly in the background, helping your team stay focused and productive.
Core Capabilities of Custom Application
Set up user or data hierarchies to manage access and workflows across levels.
User Fields
Capture essential information required to create and manage a new user profile in the system.
Custom Fields
Create fields tailored to your data needs – text, number, date, dropdowns, and more.
Standard Fields
System-assigned fields like timestamps, status changes, etc., that auto-update based on records.
System Fields
Fields that auto-populate based on executed add-on services from external providers.
Formula Fields
Fields that calculate values using simple or complex formulas based on other numeric fields.
Reminders
Automatically send reminders for tasks, follow-ups, or key deadlines based on any date field.
Notifications
Trigger instant alerts as in-app messages based on actions or user-defined conditions.
Add-ons
Extend functionality with add-ons for Voice, WhatsApp, IVR, Activities, Email, and more.
Campaigns
Run and track WhatsApp, SMS, email, and voice campaigns directly from your application.
Activities
Log and manage meetings, calls, tasks, follow-ups, and any other activity linked to records.
List, View, Archive
Organize data into custom lists and views for effective campaigns. Archive historical records.
Internal Chat
Collaborate and coordinate in real-time with team members inside the application interface.
Automation
Automate workflows based on triggers, conditions, flow control, and actions to reduce manual work.
Rules
Define logic-based rules that can be executed on records in an object in just one click.
Field Visibility & Validation
Control who gets to view, edit, delete, or do any other action on fields.
Record Visibility & Validation
Control who can view or edit records through validation rules.
Integrations
Connect easily with third-party tools, APIs, or Office24by7’s own ecosystem.
Reports
Generate detailed, real-time reports to track performance and analyze trends.
Dashboards
Visualize key metrics and KPIs with interactive charts and customizable dashboards.
How Businesses Use Custom Applications
Learn how organizations build tools that fit their teams with custom application development.
Project Tracking
Managing multiple projects can be overwhelming with different tools. With custom application development, businesses can build custom apps that centralize tasks, deadlines, and milestones into one place. Our low-code platform helps design dashboards that adapt to your specific workflows.
For larger organizations, the ability to create scalable enterprise applications through low-code development platforms becomes even more valuable. Instead of struggling with manual updates or limited templates, teams can leverage a no-code platform to quickly configure task assignments, approval flows, and reporting modules.
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HR Management
A one-size-fits-all solution often falls short to cater unique HR needs. Through custom application development, businesses can create custom apps for recruitment tracking, onboarding, and performance management. Our low-code platform allows HR teams to automate repetitive tasks.
A no-code platform makes it simple for non-technical HR professionals to update forms, workflows, and compliance requirements without waiting for IT support.
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Inventory & Orders
Tracking inventory and orders is critical to manage products and supply chains. With custom application development, build custom apps that monitor stock levels, reorder alerts, and purchases. Streamline order management, vendor coordination, and logistics tracking.
Our low-code platform makes it easy to integrate inventory systems with sales and finance tools, reducing the risk of mismatched data or stockouts.
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Customer Operations
Customer-facing processes often demand agility and personalization. With custom application development, businesses can design custom apps for customer onboarding, ticket management, and support workflows that reflect their unique service models.
Our no-code platform allows support managers to tweak escalation rules, set SLAs, and adjust workflows instantly, ensuring customers always receive fast and consistent responses.
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Frequently Asked Questions
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