Best IVR Provider in Chennai
Level up your customer communication with the latest technology from the leading IVR provider in Chennai.
Boost Your Sales Game With the Top IVR Provider in Chennai
Handle high customer volumes easily and provide personalized experiences. Get efficient call forwarding services with the best IVR provider.
Highlight a Professional Brand Image in Chennai With a Business Virtual Number
You can effectively manage your business even without a physical presence in any city. Opt for a cloud-based number to project a local business presence. Receive calls and seamlessly forward them to your agents’ regular numbers. Choose from mobile, toll-free, or landline numbers to suit your needs. Enable customers to reach you toll-free, enhancing your brand image. Our virtual number solutions not only save you the cost of infrastructure but also efficiently handle high call volumes.
The Best IVR Provider in Chennai Streamlines Your Call Handling
Extend customer support beyond business hours by implementing direct, single-level, or multi-level IVR services through the top IVR service provider in Chennai. Address customer inquiries with virtual receptionist services, utilizing pre-planned responses, or seamlessly transferring them to agents as required. Offer callback options with the best IVR provider outside of standard business hours.
Store and Retrieve Files Easily From the Audio Library at Your Convenience
Store welcome messages, main menu messages, and sub-level IVR prompts in an audio library with the leading IVR service provider, enabling easy sharing. Additionally, the IVR system facilitates storing various other greetings like waiting messages, after-hours notifications, voicemail prompts, and holiday closure announcements. Users can upload pre-recorded custom messages, record messages during calls, or input menu instructions and messages for conversion into audio files using Text-to-Speech (TTS) technology.
Leverage Best IVR Provider in Chennai for Various Call Routing Techniques
Struggling with disconnected CRM and phone systems? Eliminate data silos and empower your teams with IVR services in Chennai to personalize responses and update information based on customer requests. Automatically add inbound leads to your CRM software, because missing details implies missing opportunities. Boosts conversion rates with follow-ups and streamline your workflow, allowing your team to focus on what truly matters – building strong customer relationships and growing your business.
Elevate Customer Experience With Effective Queue Management to Handle High-call Volume
Enhance call handling efficiency by minimizing queues and promptly transferring calls to available agents as needed. Elevate customer experience with an IVR system that reduces wait times in call queues, minimizing the risk of abandoned calls, repeated attempts, and customer dissatisfaction. Ensure equitable distribution of call workload among agents while enhancing caller experience with personalized messages played during queue wait times.
Boost Sales ROI With the Top IVR Provider’s Intelligent Call Distribution Methods
Manage incoming calls by directing them to agents using various distribution methods like round-robin, priority, and ring-all. If agents are unavailable, calls will automatically redirect to their mobile numbers. The top IVR services offer call recording and monitoring features to enhance engagement with your team and customers, as well as streamline communication automation.
Gather Customer Feedback Via Post-call Surveys With the Leading IVR Provider in Chennai
Leverage IVR solutions to deploy pre-recorded automated survey calls aimed at gathering caller information and feedback. Additionally, send an SMS or email containing a short URL to collect feedback and evaluate satisfaction levels post-interaction with agents. Key features of the IVR calling system include assessing agent-level performance and Net Promoter Score (NPS). IVR services enable prompt responses to surveys indicating poor service.
Give an Insightful Experience to Customers by Leveraging Reports and Analytics
Utilize our IVR solution’s comprehensive actionable reports and analytics, integral for driving your company’s success. Enable managers to effectively monitor campaigns, evaluate team efficiency and achievements, and access valuable resources for reflecting on past efforts, identifying successes, and pinpointing areas for improvement. Reports and analytics serve as essential tools for campaign management and optimization.
Chennai’s Premier IVR Provider That Gives You Maximum Personalization
Make the most of your sales efforts with top-notch IVR provider’s advanced features.
Virtual Number
Choose the location code, and deploy the number. It’s as easy as that with our virtual number service.
Call Forwarding
Integrated call forwarding services let you optimize call handling within call center IVR systems.
Welcome or Greeting Message
Offer personalized greeting messages to customers in Chennai with our business number services.
Multi-level IVR
BUse IVR services with different levels of options to facilitate customer inquiries, services, etc.
Programmable Extensions
Leverage IVR services to direct callers based on their DTMF inputs with the best IVR provider in Chennai.
Voicemail Integration
Enable voicemail functionality by IVR provider to provide customers with the feature of leaving messages for agents.
Scheduling or Time-based IVR
Choose the IVR message based on the time of the day. Let IVR systems manage your calls round the clock.
Audio File Upload
Upload audio in various file formats within the IVR system for performance maximization.
Recording Calls
Analyze the call recordings and take action to improve your services with the best IVR provider in Chennai.
Text-to-Speech (TTS)
Leverage text-to-speech features to improve custom menus with the leading IVR provider in Chennai.
Time or Schedule-based Routing
Adjust your IVR menu and call handling method according to the time or agent availability with the top IVR services.
Skills-based or Weighted Order Routing
Route calls based on agent skills with the call routing solutions provided by the top IVR provider in Chennai.
Priority-based Routing
Enable call distribution based on agents with priority by leveraging the services of the top IVR provider.
Sticky Agent
Stick customers to the same agents who handled them before with the IVR software’s call routing services.
Wait Time-based Distribution
Route on-hold calls based on wait time with the IVR solutions’ call routing services.
In-Queue Count Message
Let customers know of their in-queue count through voice with the best IVR provider in Chennai.
Music on Hold (MOH)
Play a piece of interactive music while customers are on hold using our IVR services.
Custom Audio as MOH
While customers are on hold, play custom audio with new products or offer information.
Automatic Call Distribution
Distribute incoming calls automatically among agents with the IVR system options.
Fixed or Linear Order Distribution
Distribute calls in a particular sequence until an agent connects with the caller using the IVR software.
Round Robin Distribution
Use efficient IVR calling solutions to make available agents to attend the calls.
Ring All or Simultaneous Distribution
Let all available agents get notified about the call until the call is answered with the IVR software.
Agent Talk Time-based Distribution
Let agents with fewer calls handle more, with the best IVR provider in Chennai.
Survey Voice Call with IVR
Let customers provide feedback on voice surveys, with simple responses like ‘YES’ or ‘NO’ using automated IVR solutions.
Survey Voicemail
Gather feedback on surveys by integrating them with voicemail with the leading IVR provider in Chennai.
Survey SMS with Short URL
Send SMS to customers with short URLs to surveys using automated IVR services.
Survey Missed Call
Leverage hosted IVR solutions to connect customers through missed calls and ask them to provide feedback via SMS.
Dashboards
Customizable dashboards in the IVR software to track the performance of agents and marketing campaigns.
Reports
The top IVR provider in Chennai provides detailed reports to boost agent performance.
Get the Best IVR Services From the Best IVR Provider in Chennai
Implement the best IVR software to tailor your call center solutions and engage your customers infinitely.
Virtual Receptionist
Implement the best call management system with Office24by7 to efficiently handle customer calls. Leveraging cutting-edge technology, Office24by7 ranks as the top IVR provider in Chennai.
Tailored for businesses, our IVR solutions enhance their call responsiveness, ensuring exceptional customer satisfaction while reducing costs. Take advantage of features such as personalized IVR greetings, call recording, and more to optimize your customer service operations.
Read Less…
Read More…
Inbound Call Center
The best IVR provider in Chennai enables a smart telephony system to address customer calls and inquiries. Enhance your outreach capabilities with click-to-call and missed-call services.
Access a comprehensive inbound call center solution tailored to meet all your needs with our IVR services. Adopt our system now to reduce business costs and enhance customer service efficiency in Hyderabad.
Read Less…
Read More…
Blended Call Center
Enhance the effectiveness of your call operations with our top-tier IVR services. Improve your outbound call performance with advanced routing features and sophisticated call distribution capabilities.
Leverage Office24by7’s IVR software technology to reduce idle time for agents on the floor, maximizing productivity and efficiency. Office24by7’s IVR services provide all the necessary tools to enhance your business communication needs.
Read Less…
Read More…
Voice Broadcasting
Our leading IVR software enables you to excel in voice broadcasting. With our IVR services, you can effectively connect with a wide range of customers, enhancing your outreach and communication strategies.
Utilize IVR services to efficiently conduct surveys and gather valuable feedback from clients about your service or product quality. Our improved call routing and distribution capabilities ensure smoother operations and enhanced customer engagement.
Read Less…
Read More…
Frequently Asked Questions
Ready To Do Your Best Work?
Let's Get You Started.