Best IVR Service Provider in India
Establish an open network for customers to reach out to you and get their queries resolved everytime-anytime using the best IVR service provider in India.
Setup an IVR System and Enhance Your Customer Experience Everytime They Call
High call volumes crashing your business phone systems? Switch to IVR systems and call forwarding services!
Start Your Journey With a Virtual Number From the Best IVR Service Provider in India
Choose landline, mobile, or personal numbers from your virtual number service provider and activate your IVR system. An IVR system is exactly what you need if your business is spread over various cities where you do not have a physical presence. Easily attend to calls and then seamlessly forward them to the respective agents. Promote your customers to reach out to you without any charges meanwhile enhancing your customer experience. The best IVR service provider in India, office24by7 provides the best-in-class yet affordable services for all your business call center requirements.
Enhance Your Customer Experience With the Best Multi-level IVR
Enhance your customer support with the best IVR service provider in India, Office24by7. Extend your customer service beyond business hours using direct, single-level, or multi-level IVR systems. Our virtual receptionist service addresses inquiries with pre-planned responses or transfers to agents as needed. You can also offer convenient callback options during off-hours. This comprehensive solution ensures round-the-clock customer care, improving satisfaction and operational efficiency for your business.
Record or Upload Custom Audio Files Using the Best IVR Service Provider in India
Office24by7 IVR service provider in India offers you a robust audio library for your audio files. You can store welcome audio, main menu options, and multi-level IVR prompts effortlessly while naming them to your convenience. Our advanced IVR system accommodates various scenarios, including wait times, after-hours information, voicemail instructions, and holiday notifications. Upload pre-recorded messages, or create new ones on the go, or utilize our Text-to-Speech (TTS) technology to convert typed instructions into clear audio files.
Guide Inbound Calls Effectively Via Wide Range of Call Routing Techniques
Office24by7 is an IVR service provider in India that offers cutting-edge solutions to streamline your call management and boost responsiveness. These advanced systems intelligently direct calls to the most suitable agents, leveraging automatic call routing based on pre-specified location, date, and time. This reduces the need for manual intervention while reassigning. This ensures that no calls are getting lost in between. Its call routing functionality helps you to connect customers with the same agent within a specific timeframe so that they don’t have to repeat themselves.
Queue Management for Effectively Handling Your High Volume of Call Requirements
Office24by7, the best IVR service provider in India offers innovative solutions to boost call handling efficiency, significantly reducing queues and facilitating swift transfers to available agents. These advanced call center systems elevate customer experiences by minimizing wait times in call queues and effectively reducing call abandonment, repeated attempts, and customer frustration. This also ensures proper distribution of call workload among agents. It also enhances customer engagement through personalized messages during queue wait times.
Storing Audio Files in the IVR Audio Library Helps to Reuse and Retrieve Old Files
Office24by7 offers a comprehensive audio library. It allows businesses to efficiently store and manage all previous audio files. You can maintain the files that you upload, record directly from the app, or convert to audio using TTS all in separate files with convenient nomenclature. This allows businesses to reuse the audio or check on a previously recorded version. Music-on-Hold, welcoming messages, after-hour messages, voicemail prompts, etc are a few categories of audios that you would be using with IVR service.
IVR Service Provider in India Helps to Gather Post-call Surveys and Feedback
Implement automated survey and feedback using Interactive Voice Response (IVR) technology to collect caller data and feedback. Follow up with text messages or emails containing brief links for additional feedback and satisfaction ratings after customer-agent interactions. The IVR system functionalities help measure individual agent performance and calculate the Net Promoter Score (NPS). IVR providers should offer capabilities for quick follow-ups on negative survey responses.
Monitoring Reports and Analytics Ensures Productivity and Performance
Leverage the best IVR service provider in India and get detailed, actionable reports and analytics to fuel your company’s growth. With this, you can now empower managers to oversee campaigns and assess team performance and their accomplishments. You can also utilize insights to review previous strategies, recognize achievements, and target areas needing enhancement. Reports and analytics are crucial for effective campaign monitoring and optimizations.
Get These Best-in-Class Features With Your High ROI IVR Service Provider in India
Upgrade the call center operations in any business easily using the powerful features provided by Office24by7 IVR.
Virtual Number
Choose a location code for your unique virtual business number.
Call Forwarding
Redirect calls effectively using call forwarding integrated with IVR.
Welcome or Greeting Message
Add a custom greeting message to your customers and feel welcome.
Multi-level IVR
Provide a deeper level of engagement with easy-to-navigate multi-level IVR options.
Programmable Extensions
Based on the caller’s DTMF inputs direct them to pre-programmed extensions.
Voicemail Integration
Allow customers to leave voicemails for their agents inside an IVR call.
Scheduling or Time-based IVR
Deploy a variety of IVR messages and flows for different times and days using the best IVR service provider in India.
Audio File Upload
Upload custom audio files of your liking in .MP3 or .WAV formats.
Recording Calls
You can now record customer call interactions for future reference and better support.
Text-to-Speech (TTS)
Easily convert text-to-speech without top-of-the-class TTS features.
Time or Schedule-based Routing
Deploy the call routing services to behave based on your teams active statuses and working hours.
Skills-based or Weighted Order Routing
Deploy calls based on the agent’s proficiency, language, or skills using call routing from the best IVR service provider in India.
Priority-based Routing
Assign parameters to calls so that our priority-based routing mechanism can determine which agent to relay it to.
Sticky Agent
IVR systems can help you redirect customers to the same agents with whom they have previously interacted.
Wait Time-based Distribution
Call routing services in IVR systems help route calls that are on hold based on both their waiting as well as caller times.
In-Queue Count Message
An in-queue count is notified to customers waiting for their chance to speak with a human agent.
Music on Hold (MOH)
Entertain costumes while they stand on hold using the Music-on-Hold functionality.
Custom Audio as MOH
You can now upload, create real-time, or use a TTS clip to create your custom Music-on-Hold.
Automatic Call Distribution
Distribute inbound calls automatically based on the IVR system amongst your agents so that your customers don’t have to wait for manual transfer.
Fixed or Linear Order Distribution
Calls are distributed in a predetermined fashion in linear or fixed criteria until they are attended.
Round Robin Distribution
Incoming calls are distributed to all agents and back to the first agent circularly if no one attends to them.
Ring All or Simultaneous Distribution
All agents receive the call simultaneously so that any one of them can pick it up.
Agent Talk Time-based Distribution
This distribution technique will distribute more calls to agents with fewer calls or call durations so that they can keep up their performances.
Survey Voice Call with IVR
Survey voice calls with IVR allow capturing feedback from customers via YES, NO, or similar responses.
Survey Voicemail
No more typing. You can now capture survey responses from customers easily via voicemails.
Survey SMS with Short URL
With an IVR service provider in India, you can send an SMS with a Short URL for collecting customer feedback.
Survey Missed Call
Customers can now provide feedback via SMS by simply encouraging them to give you a missed call.
Dashboards
Track all metrics regarding agent and campaign performances on your easily customizable dashboards.
Reports
Detailed reports on various performance factors enable the team to improve and achieve better results in the long run.
The Best IVR Call Center Functionality for Your Enterprise Customers
Enhance your communication with Office24by7’s IVR. Choose efficiency at affordable prices for effective customer satisfaction.
Virtual Receptionist
Deploy an advanced call-handling system for efficient customer communication. Office24by7, utilizing state-of-the-art technology, is recognized as the best IVR service provider in India.
Our IVR offerings are tailored for companies seeking to enhance their call response capabilities. Boost customer satisfaction while reducing expenses. Take advantage of customized IVR welcome messages, call recording functionality, and various other features.
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Inbound Call Center
Office24by7’s IVR offerings enable the creation of an effective phone system for handling customer queries. Expand your contact options with click-to-call and missed-call functionalities.
Access a comprehensive inbound call center package that meets all your requirements. Implement our IVR service to reduce operational expenses for your Hyderabad-based business.
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Blended Call Center
Enhance your call operations’ effectiveness with premium IVR services. Boost outbound call performance through sophisticated routing and call distribution features.
Employ Office24by7’s IVR software to reduce agent downtime, optimizing productivity. Rest assured about security and privacy concerns.
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Voice Broadcasting
Our top-tier IVR software enables you to distinguish your business through voice broadcasting, maximizing its capabilities. IVR service providers offer the means to efficiently engage a broad spectrum of customers.
Effortlessly gather client feedback via IVR-powered surveys. Gain a deeper understanding of your service or product quality. Optimize your operations to expand your customer base as we enhance call routing and distribution processes.
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Frequently Asked Questions
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