Call Now
Login
office24by7 Facebook
office24by7 twitter
office24by7 instagram
office24by7 Linkedin
office24by7 Pintrest
office24by7 Youtube

+91 70971 71717

Best On-Premise IVR Solutions in Chennai

Give your customers the best out of the best with the top on-premise IVR solutions in Chennai.

Enquire Now

Your Trusted On-Premise IVR Solutions in Chennai for Efficiency & Enhancement

Free up your agent time to focus on important tasks. Boost productivity and increase customer engagement by deploying a business virtual number.

Virtual Number Solutions of the best on-premise IVR solutions in Chennai helps to provide better customer service via mobile, local number, and toll-free

Reflect Local Presence With Virtual Number From Top On-Premise IVR Solutions in Chennai

Go beyond a single business location with Office24by7, the best provider of on-premise IVR solutions in Chennai. Local business presence is important to maximize sales opportunities. That’s why we offer mobile, toll-free, and landline numbers that aren’t bound to a specific telephone line. Our virtual number solutions enable your business to save on employment and infrastructure costs associated with managing a high volume of calls.

Handle Customer Inquiries Effectively by Deploying a Single/Multi-level IVR Service

As your organization grows and customer inquiries multiply, you need to manage each customer efficiently. This is where Office24by7, on-premise IVR solutions in Chennai step in to alleviate the burden. By implementing direct, single-level, or multi-level IVR services using top-notch solutions, you establish a virtual receptionist that attends to customer queries 24/7. It seamlessly routes calls to internal teams as required, ensuring prompt and effective customer support.

The top on-premise IVR solutions in Chennai helps you to act as a virtual receptionist by setting up single-level, direct, and multi-level IVR calling
Set and share a specific audio with on-premise IVR solutions in Chennai.

Leverage the Best On-Premise IVR Solutions in Chennai for a Single Audio Library

In the best on-premise IVR solutions in Chennai, such as Office24by7, you can customize audio files, greetings, responses, and sub-level prompts based on customer DTMF inputs. Store all your audio assets conveniently in the audio library. Schedule audio messages for specific times of the day or week. You have the flexibility to upload custom messages or record new ones. The Text-to-Speech (TTS) feature helps convert typed menu instructions and messages into audio files effortlessly.

Redirect Calls With Call Routing Methods from #1 On-Premise IVR Solutions in Chennai

Enhance agent productivity and reduce the burden of manual call routing with the top on-premise IVR solutions in Chennai. Our communication automation tools minimize errors by automating these repetitive tasks. Route calls based on various factors like customer location, date, and time with the help of our intelligent system. Customers have the option to speak to a live agent, ensuring seamless assistance.

Call Routing with best on-premise IVR solutions in Chennai helps to make reach customers to the right departments.
Distribute Calls effectively with Queue Management through the no.1 on-premise IVR solutions in Chennai.

Master Efficient Queue Management With Superior On-Premise IVR Solutions in Chennai

Customers can easily get frustrated and dissatisfied with your business with long wait times in IVR queues. With leading on-premise IVR solutions in Chennai like Office24by7, you can implement effective queue management strategies to mitigate this risk and prevent call abandonment. Personalized messages or promotions for new products or services can be played to customers while they are in the queue, keeping them engaged and informed.

Boost Productivity With Call Distribution Methods From On-Premise IVR Solutions in Chennai

Call distribution can depend on various factors according to the needs of the organization. With the best on-premise IVR solutions in Chennai, you have access to a range of call distribution methods, including round-robin, priority, ring-all, and more. Additionally, you can opt to route calls to agents’ mobile phones if they are away from their desks. This flexibility allows you to adjust the call distribution method as needed to align with your specific processes and requirements.

Automated Call Distribution with top on-premise IVR solutions in Chennai helps your agents serve calls effectively that are sent through pre-set distribution method.
Use features of on-premise IVR solutions in Chennai for Post Call Survey and collect caller's information.

Improve the IVR Service Efficiency With Customer Insights From Post-call Surveys

Gathering customer feedback regarding their experiences with IVR solutions can provide valuable assessments of call and voice quality. This also lets businesses assess the effectiveness of the IVR software in addressing customer concerns. Use various channels to conduct these surveys, including voice calls with pre-recorded messages, SMS containing short URLs, or email. Gain deeper insights into customer satisfaction and areas for improvement by calculating metrics such as Net Promoter Score (NPS) and agent-level scores.

Gain Reports & Analytics to Enhance Call Center With On-Premise IVR Solutions in Chennai

Gain access to invaluable insights to monitor campaign performance through the leading on-premise IVR solutions in Chennai. Our comprehensive analytics provide a means to evaluate the performance of IVR solutions in effectively resolving customer queries. As customer satisfaction is integral to a company’s success, you can leverage these insights and enable continuous improvement and optimization of customer interactions.

Maintain reports and analytics with the best on-premise IVR solutions in Chennai and keep a track of various campaigns.

Boost Customer Satisfaction With Top-Notch On-Premise IVR Solutions in Chennai

Discover the extensive capabilities offered by the top-rated on-premise IVR solutions in Chennai.

shake hands

Business Number

Get a single business number, customizable with preferred location code across all communication channels.

shake hands

Forward Calls

Simply click to forward calls to other agents or supervisors using the top on-premise IVR solutions in Chennai.

shake hands

Greeting Message

Deliver a warm welcome when customers call your business number with customizable greeting messages.

shake hands

Multi-level IVR

With on-premise IVR solutions in Chennai, provide all services and support through multi-level IVR.

shake hands

Extensions

Stay connected with your customers at all hours with programmable extensions using our on-premise IVR solutions in Chennai.

shake hands

Integrate Voicemail

Ensure no messages go unheard by enabling callers to leave voicemails for your team.

shake hands

Schedule IVR

Schedule time-based IVR menus, enabling relevant communication with our on-premise IVR solutions in Chennai.

shake hands

Audio Library

Customize audio messages by simply uploading .MP3 or .WAV files in the on-premise IVR solutions in Chennai.

shake hands

Call Recording

Capture agent-customer interactions for valuable insights, quality assurance, and compliance purposes.

shake hands

Text-to-Speech

Enhance communication efficiency with text to speech (TTS) feature in the on-premise IVR solutions in Chennai.

shake hands

Time-based Routing

Use our on-premise IVR solutions in Chennai to tailor call routing based on agent availability and working hours.

shake hands

Skill-based Routing

The best on-premise IVR solutions in Chennai offers intelligent routing of calls based on agents’ skills.

shake hands

Priority Routing

Optimize response times by prioritizing queue calls based on predefined criteria in the on-premise IVR in Chennai.

shake hands

Sticky Agent

Route customer calls to the same agents who previously interacted with them, delivering personalized service.

shake hands

Smart Distribution

Effectively manage caller wait times by distributing on-hold calls based on duration with the best IVR routing.

shake hands

In-Queue Count

Enhance caller engagement by informing callers of their position in the queue using on-premise IVR solutions in Chennai.

shake hands

Music on Hold/MOH

Engage waiting callers with custom messages about your products using on-premise IVR solutions in Chennai.

shake hands

Custom Audio MOH

Entertain callers with pre-set music while they are on hold with the top on-premise IVR solutions in Chennai.

shake hands

ACD

Distribute calls using Automatic Call Distribution (ACD) with the leading on-premise IVR solutions in Chennai.

shake hands

Linear Distribution

Implement organized call management in a fixed sequence with on-premise IVR solutions in Chennai.

shake hands

Round-Robin

Ensure a balanced workload with even call distribution among agents with on-premise IVR solutions in Chennai.

shake hands

Ring All

Accelerate response times with IVR calling services by simultaneously routing calls to all available agents

shake hands

Talk Time-based Distribution

Apportion calls to agents based on their lower accumulated talk time to achieve optimized efficiency.

shake hands

IVR Survey Call

Gather customer feedback through voice responses using the phone keypad with automated IVR solutions.

shake hands

Survey Voicemail

Incorporate survey collection seamlessly with voicemail capabilities for easy and direct feedback gathering.

shake hands

SMS with Short URL

Gather feedback and responses on on-premise IVR solutions in Chennai using SMS surveys with shortened URLs.

shake hands

Survey Missed Call

Let customers provide feedback by inviting them to register their opinions through a missed call using IVR services.

shake hands

Dashboards

Monitor campaigns and agent performance with user-friendly dashboards in on-premise IVR solutions in Chennai.

shake hands

Reports

Let managers monitor and improve agent performance by providing them with comprehensive and actionable reports.

Level Up Your Communication With the No.1 On-Premise IVR Solutions in Chennai

Implement the industry-leading on-premise IVR solutions in Chennai to tailor the system according to your specific needs.

virtual receptionist

Virtual Receptionist

Office24by7 is the top on-premise IVR solution provider in Chennai, offering a tailored platform to streamline your communication workflows. Leverage it to effectively oversee customer calls with cutting-edge IVR technology.

Our solutions are engineered for user-friendliness and efficacy as they simplify and enhance the management of customer interactions. Optimize your call handling procedures, prioritizing outstanding customer satisfaction while minimizing expenses.

Read Less…

Read More…

virtual receptionist

Inbound Call Center

Deploy our on-premise IVR solutions in Chennai to create a robust telephony infrastructure adept at managing customer calls. Elevate customer interaction with click-to-call and missed-call services in your operations.

Implementing IVR system solutions offers substantial cost savings by eliminating the traditional setup and maintenance expenses. With Office24by7, you can harness a fully functional inbound call center tailored to your requirements. This not only optimizes efficiency but also minimizes expenditure, making it a cost-effective solution.

Read Less…

Read More…

virtual receptionist

Blended Call Center

Streamline your call operations effectively. Enhance your outbound calling strategies with routing features and advanced call distribution capabilities. This ensures that your communications are optimized for efficiency.

Maximize agent productivity with our IVR software technology, which minimizes idle time. Our robust system ensures seamless interoperability, eliminating integration issues. With everything covered, you can focus on delivering exceptional service to your customers without any worries.

Read Less…

Read More…

virtual receptionist

Voice Broadcasting

Leverage voice broadcasting with the industry-leading on-premise IVR solutions in Chennai. Elevate your customer engagement, reaching diverse audiences with personalized experiences to foster connections.

Effortlessly gather valuable customer feedback through streamlined surveys while optimizing call routing and distribution for your agents. With our on-premise IVR solutions in Hyderabad, focus on elevating your operations to the next level by refining services and enhancing customer interactions based on insightful feedback gathered seamlessly.

Read Less…

Read More…

Frequently Asked Questions

IVR is the acronym for Interactive Voice Response. An on-premise IVR solution is a system installed and managed within an organization's own infrastructure, enabling interactions between customers and businesses. Callers navigate through various options using DTMF inputs to direct themselves to the appropriate department or service they need. It's favored by businesses with strict security needs or specific integration requirements.

Self-service IVR solutions enable callers to independently navigate through menus for inquiries, transactions, and accessing information using a phone keypad. This empowers customers to quickly find solutions and perform actions at their convenience, without needing assistance from a live agent.

Multi-level IVR systems are designed with multiple layers of menu options, enabling callers to navigate through a hierarchy of choices to access specific information or services. Each menu level presents a subset of options, allowing callers to progressively narrow down their selections until they find what they are looking for. This hierarchical structure efficiently handles diverse customer inquiries and tasks by guiding callers through a series of options tailored to their needs.

On-premise IVR solutions in Chennai are equipped with a diverse array of features aimed at streamlining call management and improving customer service. These include Automated Call Distribution (ACD), programmable extensions, customizable greetings and prompts, call routing based on caller input, sticky agents, custom audio, integration with CRM systems, multi-level menus, Text-to-Speech (TTS), among others.

On-premise IVR solutions in Chennai are tailored to optimize customer interactions by offering self-service options for inquiries, transactions, and other actions. These solutions prioritize enhancing customer support by providing automated assistance via phone, thereby alleviating the workload on human agents while ensuring convenience for customers.

The IVR calling number, often referred to as the IVR phone number, is the designated contact number provided by a company or organization for customers to dial and engage with the IVR system. Leading IVR service providers typically offer various options for this number, including landline, mobile, or toll-free numbers, allowing businesses to select the most suitable option for their needs.

Based on functionality, IVR software can be classified as:

  1. 1. Inbound IVR: To handle incoming calls from customers for information, inquiries, etc.
  2. 2. Outbound IVR: To initiate calls to customers for reminders, surveys, marketing campaigns, etc.

Based on levels, IVR software can be classified as:

  1. 1. Single-level IVR: Offers basic menu options
  2. 2. Multi-level IVR: With hierarchical menus for complex interactions.

IVR solutions offer versatility and can be effectively deployed across various departments within a business, including sales, order processing, shipment, support, HR, legal, and more. This adaptability allows businesses to streamline processes and improve customer interactions across multiple functions.

On-premise IVR solutions in Chennai find applications across various industries, including e-commerce. Customers calling an e-commerce company are greeted with a menu offering options such as checking order status, tracking orders, canceling orders, raising disputes, or speaking with a support agent, enhancing customer service efficiency.

The best on-premise IVR solutions in Chennai like Office24by7 offers feasible services. Contact us at +91 70971 71717 to know more..

Ready To Do Your Best Work?

Let's Get You Started.