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No.1 IVR Services in India

Streamline customer management with automated call routing services offered by the leading IVR service number provider.

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Elevate Your Communication Strategy With the Top-Notch IVR Services in India

Worried about handling high customer volumes while maintaining personalized experiences? The top IVR service provider and call forwarding services have got you covered!

Virtual Number Solutions of IVR system helps to provide better customer service via mobile, local number, and toll-free

Choose a Business Virtual Number to Enhance Your Brand Image in India

You can effectively manage your business even without a physical presence in any city. Opt for a cloud-based number to project a local business presence. Receive calls and seamlessly forward them to your agents’ regular numbers. Choose from mobile, toll-free, or landline numbers to suit your needs. Enable customers to reach you toll-free, enhancing your brand image. Our virtual number solutions not only save you the cost of infrastructure but also efficiently handle high call volumes.

Enhance Efficiency in Call Handling With IVR Services in India

Extend customer support beyond business hours by implementing direct, single-level, or multi-level IVR services through the top IVR service provider in India. Address customer inquiries with virtual receptionist services, utilizing pre-planned responses, or seamlessly transferring them to agents as required. Offer callback options within the IVR services outside of standard business hours.

IVR Calling System helps you to act as a virtual receptionist by setting up single-level, direct, and multi-level IVR calling
Set and share a specific Audio with IVR Calling System.

Create and Store All Your Files in the Audio Library

The best IVR service provider offers you an option to store welcome greetings, the main menu greeting, and sub-level IVR prompts in our audio library. The IVR calling system lets you share and store other greetings for waiting, after-hours, voicemail, holiday closures, etc. Upload pre-recorded custom messages or record messages on the spot after receiving a call or type in menu instructions and messages to convert them into audio files using TTS (Text-to-Speech) or type in menu instructions and messages.

Guide Inbound Calls Through a Range of Call Routing Techniques

Effectively streamline call management and responsiveness with the top IVR services by directing calls to the appropriate agents. Employ automatic call routing based on factors like location, date, and time. Assign calls to relevant agent queues, reducing the need for manual intervention. Ensure customers connect with the correct departments without any missed calls. Additionally, the call routing solution reconnects returning callers with the same agents within a specified timeframe.

Call Routing with IVR system helps to make reach customers to the right departments.
Distribute Calls effectively with Queue Management through IVR Software.

Effectively Handle High Call Volume by Leveraging Queue Management

Enhance call handling efficiency by minimizing queues and promptly transferring calls to available agents as needed. Elevate customer experience with an IVR system that reduces wait times in call queues, minimizing the risk of abandoned calls, repeated attempts, and customer dissatisfaction. Ensure equitable distribution of call workload among agents while enhancing caller experience with personalized messages played during queue wait times.

Easily Access All Files by Storing Them in the Audio Library for Convenient Retrieval

Store welcome messages, main menu messages, and sub-level IVR prompts in an audio library with the leading IVR service provider, enabling easy sharing. Additionally, the IVR system facilitates storing various other greetings like waiting messages, after-hours notifications, voicemail prompts, and holiday closure announcements. Users can upload pre-recorded custom messages, record messages during calls, or input menu instructions and messages for conversion into audio files using Text-to-Speech (TTS) technology.

Automated Call Distribution with IVR Service helps your agents serve calls effectively that are sent through pre-set distribution method.
Use IVR features for Post Call Survey and collect caller's information.

Use Post-call Surveys to Collect Feedback From Customers in India

Leverage IVR solutions to deploy pre-recorded automated survey calls aimed at gathering caller information and feedback. Additionally, send SMS or email containing a short URL to collect feedback and evaluate satisfaction levels post-interaction with agents. Key features of the IVR calling system include assessing agent-level performance and Net Promoter Score (NPS). IVR services enable prompt responses to surveys indicating poor service.

Harness Reports and Analytics to Enhance Customer Communication

Utilize our IVR solution’s comprehensive actionable reports and analytics, integral for driving your company’s success. Enable managers to effectively monitor campaigns, evaluate team efficiency and achievements, and access valuable resources for reflecting on past efforts, identifying successes, and pinpointing areas for improvement. Reports and analytics serve as essential tools for campaign management and optimization.

Maintain reports and analytics with our IVR solutions and keep a track of various campaigns.

India's Best IVR Calling System to Elevate Customer Satisfaction

Unlock the full potential of your business with top-notch IVR services offering powerful features.

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Virtual Number

Select the location code and establish a unified business number using IVR systems with our virtual number service.

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Call Forwarding

Effortlessly streamline call redirection using call forwarding services integrated within call center IVR systems.

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Welcome or Greeting Message

Welcome your customers in India with personalized greeting messages through business number services..

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Multi-level IVR

Engage your customers round the clock with top-tier IVR services in India tailored for businesses.

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Programmable Extensions

Direct calls to pre-programmed extensions according to caller’s DTMF inputs using the finest IVR services.

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Voicemail Integration

Let customers leave important messages for agents by enabling voicemail functionality with automated IVR services.

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Scheduling or Time-based IVR

Let different IVR messages and menus play on different times of the day. Manage high call volumes seamlessly in our IVR systems.

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Audio File Upload

Enhance your IVR system with captivating audio in .MP3 or .WAV format for optimal performance.

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Recording Calls

Capture customer calls and leverage actionable insights with top-tier IVR services in India.

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Text-to-Speech (TTS)

Improve team efficiency by translating text to speech with the leading IVR services in India.

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Time or Schedule-based Routing

Utilize call routing services to forward calls based on agent availability status and working hours with the top IVR services.

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Skills-based or Weighted Order Routing

Incorporate call routing solutions within IVR services to direct calls based on agents’ language proficiency and other skills.

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Priority-based Routing

Utilize our IVR services in India to assign parameters that determine which agent should have priority in attending calls.

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Sticky Agent

Utilize call routing services in call center IVR systems to direct calls back to the same agents who previously assisted the customers.

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Wait Time-based Distribution

Utilize call routing services within IVR systems to route on-hold calls based on both wait time and caller time.

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In-Queue Count Message

Inform customers of their position in the queue to speak with an agent using the IVR solution.

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Music on Hold (MOH)

Keep customers engaged by playing music during their hold time using the IVR calling service.

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Custom Audio as MOH

In hosted IVR solutions in India, captivate callers with custom audio tailored to brand information, product details, and services.

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Automatic Call Distribution

Automatically distribute inbound calls among agents using IVR system options.

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Fixed or Linear Order Distribution

In the call center IVR system, distribute calls in a predetermined sequence until a caller is connected with an agent.

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Round Robin Distribution

Let available agents attend the calls using efficient IVR calling solutions.

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Ring All or Simultaneous Distribution

Notify all available agents until the first one answers the call with IVR calling services.

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Agent Talk Time-based Distribution

Enhance agent efficiency by allowing those with fewer calls to handle more calls, leveraging IVR services.

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Survey Voice Call with IVR

Enable customers to provide feedback by responding with ‘YES’ or ‘NO’ or similar responses using automated IVR solutions.

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Survey Voicemail

Integrate surveys with voicemail using IVR system solutions to gather feedback without the need for typing.

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Survey SMS with Short URL

Utilize automated IVR services in India to send an SMS containing a short URL for collecting surveys.

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Survey Missed Call

Encourage customers to provide feedback via SMS by asking them to give a missed call through hosted IVR services.

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Dashboards

Track campaigns and agent performance with customizable dashboards within the IVR systems.

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Reports

Enhance agent performance with detailed reports from the top IVR services provider.

Take It From the Best IVR Services in India

Enhance your communication with Office24by7’s IVR services to customize your call center solutions.

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Virtual Receptionist

Deploy a sophisticated call management system to handle customer calls efficiently. Powered by cutting-edge technology, Office24by7 stands on top of the best IVR services in India.

Our IVR solutions are designed for businesses aiming to improve their call responsiveness. Ensure exceptional customer satisfaction with reduced cost. Leverage personalized IVR greetings, call recording, and many more features.

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Inbound Call Center

Office24by7’s IVR solutions help establish an efficient telephony system for addressing customer inquiries. Broaden your outreach capabilities with click-to-call and missed-call services.

Get access to a complete inbound call center solution that can get you all that you need. Adopt our IVR services now to cut costs of your business in Bangalore.

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Blended Call Center

Maximize the efficiency of your call operations effortlessly with top-tier IVR services. Elevate your outbound call performance with advanced routing features and call distribution capabilities.

Utilize Office24by7’s IVR software technology to minimize idle time for agents on the floor, ensuring maximum productivity. Stop worrying about any security and privacy issues. Office24by7’s IVR services have everything you need.

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Voice Broadcasting

Our premier IVR software helps you stand out with voice broadcasting and unleash its full potential. IVR services give you the ability to connect with a diverse range of customers effectively..

Easily conduct surveys through IVR services to collect feedback from clients. Get more insights into your quality of service or product. Streamline your business to widen your audience as we improve call routing and distribution.

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Frequently Asked Questions

IVR is the acronym for Interactive Voice Response. It facilitates a business organization’s communication with the customers by analyzing the keypad inputs. IVR services help callers to access menu options and route themselves to specific services offered by the business based on their needs.

IVR solutions offer self-service options to help callers navigate the menu by themselves. They can seek answers to inquiries and conduct transactions, without the need of a live agent.

Key components of IVR services include automated call distribution, programmable extensions, personalized greetings and prompts, call routing based on caller input, sticky agents, customizable audio options, CRM system integration, etc.

A multi-level IVR system is a category under IVR services that offers callers multiple levels of menu options to access the information or services they require. Each menu level presents a range of choices, allowing callers to navigate to specific options. This helps businesses handle numerous customer inquiries and tasks.

An IVR service provider offers companies an IVR calling number. This allows customers to dial and interact with the IVR system instead of reaching live agents directly. These IVR calling numbers will often be in the format of a landline number, mobile number, or toll-free number.

IVR services simplify customer interactions and provide self-service capabilities for inquiries, transactions, and other tasks. Their objective is to elevate customer satisfaction by offering convenient support through automated phone call services, thus lightening the workload on human agents.

One of the best examples of IVR services is a real estate contact center. When customers call the real estate company, they will be guided through options to book a property visit, inquire about property details, talk to a real estate agent, etc. The customer can choose the option which they need.

IVR services can be applied in sales departments for processing orders, offering details of products/services, and tracking deliveries. IVR services can also be used in support departments, manage customer inquiries, troubleshoot problems, and provide technical support. Within service industries, IVR systems handle tasks like appointment and reservation scheduling, as well as cancellations.

IVR services based on functionality:

  1. 1. Inbound IVR: Handles inbound calls from clients for inquiries.
  2. 2. Outbound IVR: Initiates calls to customers for marketing campaigns and other information.

IVR services based on levels:

  1. 1. Single-level IVR: Offers one level of menu options.
  2. 2. Multi-level IVR: Offers multiple levels of menus for complex interactions.

IVR service provider decides the IVR services cost in India. The best and most reliable IVR service providers like Office24by7 offer IVR solutions at a feasible rate. Contact us at +91 70971 71717 for the most cost-effective IVR services package.

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