Top Call Center Software in India
The top call center software in India for enterprises of all industries.
Most Efficient Cloud Call Center Software in India
Enhance your customer experience, increase productivity, and handle more calls with less equipment using Office24by7 call center software in India.
Inbound Call Center
Use our inbound call center software in India and forward incoming calls directly to the right departments and agents using automatic smart distribution. Inbound call handling, call routing mechanisms, call transfers, and call forwarding are all smooth due to our IVR services.
You can now easily scale up and down your internal and external communication setup with minimal resources. Use the best call center software that has IP PBX and EPBX integrations for a seamless communication system.
Outbound Call Center
Use automated dialers with preview, predictive, and progressive dialing mechanisms. Increase your reach and make the most out of your agent time using Office24by7, the best outbound call center software in India.
You can integrate our call center software with any trusted third-party CRM software. Let your agents make calls directly from your CRM application. This also helps to track every outbound call and interaction to the utmost detail.
Blended Call Center
Are you an enterprise that requires both inbound and outbound call center features? You can now utilize the full potential of the top call center software in India by enabling blended call center services. Automatically distribute incoming calls efficiently all the while making outbound calls using automated dialers.
Our call center software, when clubbed with our other services like call patching solutions, audio conferencing solutions, and sales CRM software, helps your organization achieve new levels of efficiency.
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Step Up Your Call Center Game!
The heavily featured call center software in India is above and beyond nominal inbound, outbound, and blended call center software.
Customer Service Solutions
Customer service plays an important role in every organization, and we at Office24by7 know that. Be it an IVR setup or any other routing mechanism, our call center software in India aims to provide enhanced customer service. Deliver top-tier customer satisfaction with the best contact center provider, Office24by7.
Sales Call Center
Streamline your sales calling processes with our best call center software in Chennai. Place an outbound call with just a click. Automatic dialers connect sales reps with customers easily. Gather insights on every call your reps make and track their interactions and metrics efficiently in our call center software.
Debt Collection Center
Agents can now easily connect with debtors in real time using our communication solutions. With automated dialers, your agents can call debtors with one click. Increase your agents’ productivity and customer reach with Office24by7 call center software in India. Managers can keep track of the agents and know their call history using our contact center software.
Technical Support Center
Experience the efficiency and convenience of omnichannel support with Office24by7 contact center software in India. This will enhance customer experience and make them trust your brand more than ever. Connect with the customers on any platform and offer them the support they need in an angle unified dashboard.
Features of Office24by7 Advanced Call Center Software in India
Here’s what makes us the best call center solution provider.
Cloud Call Center
Host your call center solution on the cloud and let go of all physical difficulties in hosting a call center.
Multi-Level IVR
IVR call center offers an automated telephony service where callers can interact, gather the required information, and route calls.
Queue Management
Manage the inbound calls with very little customer wait time and distribute the workload among agents fairly.
Routing Calls
Route the calls to different agents using our call center software in India features as needed.
Call Distribution
With our call solution’s intelligent distribution, you can now distribute the calls among agents according to your preset rules.
Agent CTI
With just a click, a practical and effective dashboard for agents to make and receive calls, update contact details, etc.
Call Transfer
Transfer the calls internally using IP PBX and EPBX.
Conference
Get on call with multiple members with or without the internet. Communicate without barriers.
Unified Communication
Communicate with customers on different platforms using the unified dashboard.
Auto Dialer
Now, your agents can auto-dial from a list of phone numbers with just a click. The best part is that the preview and predictive dialers make things even easier.
Call Recordings & Logs
Record all the calls made via our call solution and have a log of all the details in one place.
Real-time Monitoring
Reporting managers can view all agents’ activity and progress in real-time.
Live Call Monitoring
The supervisors can listen to customer agent interactions in real-time.
Contact Management
Manage your contacts smartly using our contact management feature. You can enter all the required contact details and access them at any point in time.
CRM Integration
The agents can take or make calls directly from call center software in India, thus avoiding the hassle of switching between multiple systems.
Mobile App
Now, field agents can make the most of the call center solutions as they can access it anywhere, anytime, without hassle.
Customer Feedback
Know what your customers think about your service with our post-call feedback system. It’s quick, easy, and simple.
Reports & Dashboards
Get your hands on all the call center metrics and KPIs you need. Monitor the team performance, analyze, and make decisions accordingly.
Click-to-Dial
Your agents can place calls directly from CRM with our click-to-call feature. They just have to click, and a call will be placed.
Virtual Number
Get a business number that you can use to take inbound calls and make outbound calls.
Frequently Asked Questions
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