#1 Cloud Telephony Service Provider in India
Switch to the future of communication channels, switch with technology from the best cloud telephony service provider in India.
Spread Your Communications in India with a Secure and Reliable Cloud Contact Center
Stay connected with customers regardless of location and weather with the best cloud call center software.
Create Trust with a Local Area Virtual Number
Create your unique local landline virtual number which has Indian area code with the best cloud telephony service provider in India. Deploy dedicated business virtual numbers for professional public image. Engage with your customers through communication automation. Ofice24by7s outbound call center software ensures there are no accidental breaks or downtime. Dedicated caller IDs and segmented campaigns increase our agent operations that fit for improvements and growth.
The Virtual Receptionist For Your Inbound Call Center
Use the state-of-the-art features including inbound number selection and a multi-level IVR system from the best cloud telephony service provider in India to meet your growing customer numbers. You can now save all your audio files in our centralized audio library, manage call distribution, and queue management, conduct post-call surveys, and gather detailed reports and analytics for an in-depth review of your call center system.
Preview, Progressive, and Predictive Call Center Dialers
Our offerings prioritize automated background dialing, eliminating the need for manual human involvement. Positioned as one of the premier cloud telephony service provider in India, our solutions offer the advantage of seamless background dialing without requiring human intervention. The preview dialer empowers agents to preview lead records before initiating calls, granting them control over conversations. With the predictive dialer, outbound calls can be powered efficiently, maximizing outreach even when agents are unavailable. The progressive dialer swiftly presents agents with details of the next lead post-call, alleviating the burden of manual contact search and dialing.
Simplify Workflow Management with Agent CTI
Effortlessly handle client calls using India leading cloud-based phone system. Say farewell to tedious tasks like manual number dialing and inbound call transfers. Utilize personalized voice, text, or email messages through Office24by7’s CRM or seamlessly integrate with third-party CRM software. Tailor your IVR call flow and gain valuable insights into agent performance. Assess call quality with features like call monitoring, call barging, and call whispering.
Empower Your India Sales Team with Cloud-Based Agent CTI
Harness the power of top-notch cloud telephony service in India to obtain detailed insights into your sales agents’ productivity. Effectively oversee multiple team members, monitor their performance metrics, track their activities, and review call logs. Access comprehensive records of all customer communications to enhance customer service. Leverage agent performance tracking to uphold superior service standards that align with your customer’s expectations.
Utilize Post-Call Surveys for Valuable Feedback
Use Office24by7, as one of the best-in-class cloud telephony service provider in India, we enable you to gather valuable customer feedback through automated IVR calls and post-call surveys. Leverage the insights obtained from these surveys to improve service quality and ensure customer satisfaction. Office24by7 cloud phone systems are tailor-made for businesses in India, offering enhanced functionality to meet your specific needs.
The Complete Array of Features from an Elevated Cloud Telephony Service Provider in India
Redefine your communication systems into high-boosting sales and productive communication automation with an elaborate list of cloud telephony features.
Virtual Number
Consolidate all client and prospect communication through cloud-based phone solutions, reflecting a unified virtual number.
Local Number
Boost your business presence in India by utilizing cloud contact center solutions to obtain a virtual number in a local landline format.
Mobile Number
Allow customers to reach you for free by configuring a mobile number to serve as your virtual number using our cloud-based calling software.
Toll-free number
Enable customers to contact you at no cost through a 10 or 11-digit virtual number provided by our cloud-based contact center solutions.
Call Forwarding
Effectively handle call forwarding to specified numbers using our mobile call center solutions.
Welcome Message
Customize welcome messages by addressing customers with their names using our cloud-based telephone systems.
Multi-level IVR
Improve your customer support by effectively directing calls through the multi-layered IVR feature, ensuring efficient routing.
Programmable Extensions
Redirect calls to predetermined extensions according to callers’ DTMF inputs, optimizing efficiency and connectivity through our cloud-based virtual system.
Voicemail Integration
Facilitate voicemails so that callers can leave important notes to agents, which can be retrieved later through our cloud contact center solutions.
Scheduling of IVR
Schedule your IVR menus for different times and purposes.
Audio File Upload
Upload audio files from your library in .MP3 or. WAV format into campaigns, streamlining communication processes.
Recording through Call
Record your voice while placing mobile calls by using your voice as a template with our cloud-based virtual system.
Text-to-Speech
Cloud-based call center solution allows effortless creation of audio files using text-to-speech technology, enabling efficient processing of text messages into audio files.
Call Routing
Route calls to agents based on time, skill, and priority, optimizing communication flow with our call center software solution.
Sticky Agent
Assign agents who have previously communicated with the same caller to attend to them again. Personalize service through our cloud-based contact center solution.
In-Queue Message
Let your callers be entertained while in the queue with informative messages regarding your service, enhancing their experience through our cloud contact center solutions and promoting cross/up sales.
Music on Hold (MOH)
Play pre-set audio messages on products or services or interactive music to ensure a positive experience for waiting for callers with our virtual call center software.
Automatic Call Distribution (ACD)
Automated call distribution methods like Round-Robin, Linear, and Ring All provide great value for efficient call center operations.
Call Log
Easily monitor and handle incoming, outgoing, and unanswered calls with precision using the comprehensive call logs offered by our call center software solution.
Feedback Call with IVR
Allow customers to share feedback through straightforward responses using IVR, thereby boosting customer interaction with our cloud-based telephone system.
Feedback with Short URL
Facilitate simple tracking of responses with our cloud-based call center software by sending survey forms through SMS containing short URLs.
Pilot Number
Employ dedicated caller IDs for distinct segments and agents in outbound campaigns to boost campaign efficiency with the top cloud telephony service provider in India.
Predictive Dialer
Link agents to respond to calls effectively using automated dialing systems, guaranteeing maximum agent efficiency with our virtual call center software.
Progressive Dialer
Effectively handle numerous calls simultaneously according to predetermined ratios using our automated dialer in our cloud-based phone systems.
Preview Dialer
Prepare for incoming calls by manually reviewing contact records using our virtual call center software.
Campaigns & Lists
Keep various contact lists for diverse campaigns and increase conversion rates with our cloud-based call center software.
Data Import
Easily import contacts from different file formats like .csv, .xls, and .xlsx, ensuring smooth integration with our top cloud telephony solution.
NDNC Registry
We guarantee adherence to regulations by cross-referencing databases with the National Do Not Call Registry to filter out Do Not Disturb (DND) numbers.
Dashboards
Supervise campaigns and agent effectiveness through tailored dashboards that provide instant insights, empowering managers with our top-notch call center software.
Reports & Analytics
Utilize both pre-defined and personalized reports to enhance agent efficiency, fostering data-oriented decision-making with our cloud-centric call center solutions.
Peak Customer Success with Office24by7 Cloud Telephony Service Provider in India
Say ‘Yes’ to the best cloud phone system, and say no to communication challenges. Best cloud telephony service provider in India.
HR Recruitment & Interviewing
Now, choosing the right candidate for the job is easier than ever! With Office24by7’s top-notch audio conference system, you can efficiently conduct job interviews, no matter where the candidate is located.
Utilize the best in class cloud telephony software provider in Chennai to streamline your hiring process, managing multiple applications simultaneously and saving valuable time and effort otherwise spent on in-person outreach.
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Deliveries, Cab Rides, & Directories
Commuting the busy streets of India, taxi drivers and delivery personnel require a convenient method to reach out to customers for location updates. Office24by7 presents effective cloud telephony solutions featuring a click-to-call feature, simplifying this process.
Incorporate click-to-call buttons within their mobile applications, equipped with call masking functionality, companies operating in delivery, transportation, and service sectors can protect the privacy of their stakeholders while utilizing the best cloud telephony software provider in Chennai.
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Account Security & Card Fraud Alerts
Ensure the security of digital financial transactions with Office24by7, one of the best cloud telephony service provider in India. Implement robust security measures by sending immediate security alerts whenever there is a login or account access activity.
Mitigate the risk of fraud by promptly notifying customers of all transactions. Utilize cloud-based call center solutions to deliver real-time account updates to customers, providing them with peace of mind while managing their accounts.
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Remote Working & Outsourcing
Embrace the current trend of remote work with the rising popularity of the work-from-home (WFH) culture. Embrace the WFH culture by integrating top-tier cloud call center solutions into your operations. Utilize advanced software and tools to enhance collaboration on projects, tasks, and various activities.
Seamlessly strategize sales pitches and conduct demos with ease. Take advantage of conference calls facilitated by the best cloud telephony software provider in Chennai to optimize broadcasts, announcements, and other bulk operations. Save valuable resources such as expenses, time, and energy that would otherwise be spent on on-site activities.
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Frequently Asked Questions
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