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Top IVR Service Provider in Mumbai

Give yourself the best automated IVR system for call center solutions from the top IVR service provider in Mumbai.

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Keep Business Open for Interactions 24x7 with the Top IVR Service Provider in Mumbai

Take control of your customer interactions via the Office24by7 IVR system. Let go of call drops and call abandonment. Switch to self-service automated IVR services for engaging with your customers any time and day keeping them happy.

Virtual Number Solutions of IVR system helps to provide better customer service via mobile, local number, and toll-free

Use the Top IVR Service Provider in Mumbai to Instill Trust in Customers

Get yourself a local area number using virtual number services. When customers see your calls coming from a local area number they recognize your company as one of their own. This gives them to believe and trust in your company. You can also get different virtual numbers like a mobile number or a toll-free number from a trusted IVR service provider. A mobile number provides your personal touch to your calls. A toll-free number encourages customers to contact you at zero expense at any point in time.

 

Use a Virtual Receptionist from the Top IVR Service Provider in Mumbai

Upgrade to a virtual receptionist powered by the top IVR service provider in Mumbai. You choose your levels and routing of IVR flow. You can set up single-level or multi-level based on the complexity of your business. The virtual receptionist provides a good first impression to anyone who calls to your business. It can also handle frequently asked questions easily. Using an IVR service provider in Mumbai you can seamlessly transfer calls to the right agents in your internal team.

 

IVR Calling System helps you to act as a virtual receptionist by setting up single-level, direct, and multi-level IVR calling
Set and share a specific Audio with IVR Calling System.

The Top IVR Service Provider in Mumbai Provides a Centralized Audio Library

The top IVR service provider in Mumbai understands your needs. Create your iconic audio file inside your IVR system. And then store all your audio files in a centralized database. This can help you to use and reuse them whenever required. Record welcome messages, after-hour messages, holiday closures, and more. You can either upload a pre-recorded audio or record them live. You can also use the Text-to-Speech (TTS) function to create your audio.

 

Manage Customer Data by Integrating Your CRM with the Top IVR Service Provider in Mumbai

Connect your CRM to your phone systems. No more manual curation of data. The IVR services in Mumbai help you to personalize responses and update customer information. Automatically add inbound leads to your CRM software reducing redundant tasks for your agents. Let your CRM do those for you.

Call Routing with IVR system helps to make reach customers to the right departments.
Distribute Calls effectively with Queue Management through IVR Software.

Manage Bulk Incoming Calls During Peak Hours with Call Routing

Remove inconvenience for both you and your clientele with an intelligent call-routing mechanism! Office24by7 the top IVR service provider in Mumbai autonomously guides callers to the most suitable agents, considering multiple predetermined criteria. This diminishes the necessity for manual involvement and guarantees swift access to the appropriate department for customers. Returning callers are seamlessly reconnected with the same agents through the sticky agent feature. With our system in place, no leads or opportunities slip through the cracks – every call is efficiently directed, amplifying customer contentment and enhancing your team’s efficiency.

Sticky Agent and Call Distribution Methods from the Top IVR Service Provider in Mumbai

Our top-notch IVR service in Mumbai provides intelligent call distribution to get your customers to the right agent fast. Pre-set methods like round robin, priority, or even ringing all available agents ensure calls are handled efficiently. Even if agents are unavailable at their desks, calls are automatically forwarded to their mobiles. But the benefits go beyond immediate solutions. Our system records and tracks all calls, allowing you to review interactions, coach your team for improvement, and personalize future customer interactions.

 

Automated Call Distribution with IVR Service helps your agents serve calls effectively that are sent through pre-set distribution method.
Use IVR features for Post Call Survey and collect caller's information.

Post-Call Survey for Improving Customer Satisfaction

Leverage Office24by7’s top IVR service provider in Mumbai to deploy automated IVR surveys. You can use voice calls, SMS messages, or emails featuring Short URLs for surveys. You can now collect feedback and assess caller satisfaction. Get detailed insights such as agent-specific metrics and Net Promoter Score (NPS). Use these reports to effectively improve your customer satisfaction.

Extensive Reports and Analytics from the Top IVR Service Provider in Mumbai

Analytics is an important part of a company’s growth. Office24by7 IVR service providers in India can provide your managers with extensive reports and analytics, facilitating the monitoring of campaigns. These insights allow for the assessment of the efficacy and success of your company’s initiatives. By meticulously tracking campaigns, reports, and analytics, managers gain valuable insights for ongoing training and navigating toward success.

Maintain reports and analytics with our IVR solutions and keep a track of various campaigns.

Improve Customer Interactions Using the Top IVR Service Provider in Mumbai

The top-rated features for business requirements from the top IVR service provider in Mumbai.

 

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Virtual Number

Create an internet-based phone number with a local area code or as a toll-free number or mobile number.

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Call Forwarding

Streamline the process of directing calls to other agents or supervisors.

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Welcome or Greeting Message

Create a welcome message for your customers when they reach out to you on your virtual number.

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Multi-level IVR

Create two, three or more levels of IVR flow for your complex requirements.

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Programmable Extensions

Our communication automation solution provides IVR services for call centers aiming to direct calls to pre-set extensions based on the caller’s DTMF inputs.

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Voicemail Integration

Automated IVR services allow callers to leave voicemails that your agents can access later.

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Scheduling or Time-based IVR

Schedule IVR menus and messages based on time for a seamless customer experience. IVR systems efficiently manage high call volumes with multilanguage support, directing them to the appropriate employee promptly.

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Audio File Upload

Upload .MP3 or .WAV files to streamline the working with the IVR system for agents.

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Recording Calls

The top-notch IVR software offers call recording capabilities for interactions between agents and customers, providing valuable insights and ensuring compliance.

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Text-to-Speech (TTS)

Generates audio files using Text-to-Speech technology, enhancing your team’s productivity.

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Time or Schedule-based Routing

Custom call routing services direct calls based on multiple factors including agent availability and working hours.

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Skills-based or Weighted Order Routing

Call routing services direct calls based on agents’ weighted scores in terms of language proficiency and skill levels.

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Priority-based Routing

The automated IVR system directs calls to agents or teams according to priority and predefined parameters.

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Sticky Agent

Call routing services within call center systems using IVR direct customer calls to agents who have previously interacted with them.

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Wait Time-based Distribution

The optimal IVR routing directs on-hold calls based on wait time, efficiently managing callers’ time.

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In-Queue Count Message

IVR service provider for call centers keep callers engaged by informing them of their position in the waiting queue.

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Music on Hold (MOH)

Utilize IVR calling services to play pre-set music to callers on hold, significantly enhancing customer experience.

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Custom Audio as MOH

 IVR services engages callers on hold by broadcasting informative audio messages regarding products or services.

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Automatic Call Distribution

Allocate incoming calls to agents based on both telephone numbers and IVR system options.

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Fixed or Linear Order Distribution

The call center’s IVR system enables the distribution of calls in a predetermined order or sequence until a recipient answers.

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Round Robin Distribution

IVR calling service provider route incoming calls to the next available agent in the sequence, ensuring fair distribution among agents.

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Ring All or Simultaneous Distribution

IVR calling services allow for the vsimultaneous ringing of all available agents and assign the call to the agent who answers first.

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Agent Talk Time-based Distribution

The IVR software service provider efficiently distributes calls, ensuring that all agents receive an optimal workload.

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Survey Voice Call with IVR

An automated IVR service provider gathers feedbackusing DTMF inputs.

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Survey Voicemail

Seamlessly combine surveys with voicemail, capturing feedback without manual input.

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Survey SMS with Short URL

IVR service provider sends an SMS with a succinct URL leading to the survey form and monitors the subsequent responses.

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Survey Missed Call

Use SMS to prompt callers to give feedback easily by giving a missed call.

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Dashboards

Extensive dashboards enables real-time monitoring of teams.

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Reports

Managers can assess and enhance the performance of their agents using extensive reports.

Make Growth Yours with the Top Business IVR Service Provider in Mumbai

Adopt Office24by7, the best-in-class business IVR service provider in Mumbai.

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Virtual Receptionist

Employ an advanced call management system to effectively oversee customer calls. Backed by state-of-the-art technology, Office24by7 distinguishes itself as a distinctive IVR service provider.

We offer a complete suite of IVR services, catering to brands aiming to enhance call management processes, thus ensuring unparalleled customer satisfaction and cost efficiency. From customized IVR greetings to effortless call recording, our services are tailored for simplicity and efficacy!

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Inbound Call Center

Office24by7, as an IVR service provider, aids in creating a streamlined telephony system customized for managing customer calls and inquiries effortlessly. Utilize features like click-to-call and missed-call service to extend your outreach efficiently.

By embracing the services of an IVR system provider, enterprises can notably cut down on setup and maintenance costs.

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Blended Call Center

Refine your call management procedures effortlessly using Office24by7’s state-of-the-art solutions. Boost the effectiveness of your outbound calls with advanced routing capabilities and innovative call distribution functionalities.

Utilize Office24by7’s IVR software to minimize agent idle time and ensure seamless operations. Bid farewell to interoperability worries – we’ve got everything under control!

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Voice Broadcasting

Harness our premium IVR software and solutions to excel in voice broadcasting and elevate customer interaction. IVR telephony revolutionizes customer engagement strategies.

Our IVR services simplify feedback collection via surveys, while optimizing call routing and distribution for your agents, empowering you to focus on progression to higher levels.

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Frequently Asked Questions

An IVR system is a technology that facilitates automated interactions through voice or keypad inputs. This system gives consumers a self-service system that enhances efficiency for the service providers and a great user experience for the customers.

Self-service IVR services gives consumers the option to self-navigate through menu options. They can get resolutions for inquiries, payment transactions, and other information using the keypad. This eliminates the need to have an agent at the other end of the phone.  

Key features of IVR solutions include automated call distribution, programmable extensions, customizable greetings and prompts, call routing based on caller input, sticky agents, custom audio, integration with CRM systems, etc.

Multi-level IVR is a system that offers multiple layers of menu options for callers to access their desired information or services. Each menu option offers a subset of choices, allowing callers to drill down to specific options. This helps handle diverse customer inquiries and tasks.

The IVR calling number, often called the IVR phone number, is the number provided by a company or organization for customers to dial and access the IVR system. The best IVR services in Mumbai offer landline numbers, mobile numbers, or toll-free numbers to be used as IVR calling numbers.

Office24by7 IVR solution in Mumbai aims to facilitate customer interactions, offering self-service options for inquiries, transactions, and other actions. We aim to enhance customer service by providing convenient assistance through automated phone call service while reducing the workload on human agents.              

The primary functionalities offered by an IVR service provider include automated call allocation, customizable extensions, personalized greetings and prompts, call routing based on caller input, sticky agent assignments, tailored audio options, CRM system integration, and additional features.              

IVR solutions can be effectively deployed in sales departments for processing orders, providing product information, tracking order delivery, etc. In support departments, IVR systems handle customer queries, troubleshoot issues, and facilitate technical assistance. In service industries, they are used for booking and canceling appointments and reservations.

IVR classification based on functionality:

  1. 1. Inbound IVR: To handle incoming calls from customers for information, inquiries, etc.
  2. 2. Outbound IVR: To initiate calls to customers for reminders, surveys, marketing campaigns, etc.

IVR classification based on levels:

  1. 1. Single-level IVR: Offers basic menu options
  2. 2. Multi-level IVR: With hierarchical menus for complex interactions.

IVR cost varies from one IVR service provider to another. The best and most reliable IVR service providers like Office24by7 offer IVR solutions at a feasible rate. Contact us at +91 70971 71717 for the most cost-effective IVR package.

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