Business is a competitive landscape at the importance of communication in it is more crucial than ever before. Clients give more importance to opportunities for communication when choosing a company of their choice. This is why every company should think critically when choosing a communication software channel for their systems. In this blog, we are discussing the 10 best cost-saving advantages of cloud telephony solutions.
Considering how fast the technology is developing nowadays one must move to a newer technology to provide better services. From a business point of view also it would only be a smart move. Cloud telephony services offer numerous advantages making them an easy and go-to option for adoption among communication solutions.
Let us deep dive into this blog to list out the top 10 most cost-cutting benefits of cloud telephony solutions:
Advantage #1
Higher Quality of Features at Minimum Investment
As a business, the quality of software features that you engage with on a day-to-day basis is crucial. Traditional landlines make it difficult to even think about multi-use features at minimum investment. Cloud telephony solutions provide a large array of features that enable you to tackle a wide range of scenarios with ease. For example, purchasing cloud telephony communication automation from a reputed brand like Office24by7 which has had long years of industry experience and provides you the leverage of virtual numbers, call center solutions, internal communication systems, CRM integrations, and more.
Advantage #2
Scalability and Customisability at Minimal Costs
As you set your business or during any point in time of its journey you will not be able to assess how the volatile landscape of your company’s business would be. It may sometimes demand more investment in communication points or sometimes you may have to reduce your labor to cut short of expenses. This becomes a huge hassle for traditional systems. The infrastructure cost that you would require in order to set up an agent goes to waste when you need to cut down. With the use of cloud telephony solutions, you can easily scale up and down at minimum costs or waste of resources.
Advantage #3
Need Not Purchase More Costly Software Packages
When you purchase cloud telephony services you also have a chance to outperform your competitors and boost productivity. Cloud telephony solutions enable easy integrations with messaging, calling, email, audio/video conferencing, enterprise CRM software, and much more. Cloud telephony services provide accessibility to more software that you already use or if you do not choose a great option. This also helps to ease the entire organization’s workflow.
Advantage #4
Promote Flexibility and Mobility at Zero Cost
With the standardization of flexible work schedules and policies, mobility and adaptability have become crucial for organizations. The COVID-19 pandemic has particularly accelerated the adoption of remote work models. Cloud telephony services enable employees to perform their duties remotely, allowing them to handle calls and respond to support inquiries from any location. Employees only require a smart device and a stable internet connection to stay productive.
Advantage #5
Negligible Maintenance and Infrastructure Expenses
Cloud telephony solutions also provide substantial cost savings for your business. For example, it eliminates the expenses associated with establishing and maintaining traditional desk phone systems. Additionally, these solutions keep office spaces uncluttered and offer an effective solution when employees need to transition to a remote work model. The mobile CRM facility provided by cloud telephony services helps to push effective labor into remote working environments ensuring their productivity.
Advantage #6
Investments are Protective of Natural Disasters
Businesses are always under threat of uncontrollable disasters. In this, natural disasters are a large portion. Earthquakes, floods, hurricanes, and pandemics are a threat to infrastructure that costs high for installation and maintenance. Traditional telephony systems are prone to such disasters. Also, their physical nature makes it difficult to recover any lost data. Storing information on the cloud makes the information safe and secure. It also makes it accessible from anywhere.
Advantage #7
Provides Multiple High ROI Value-added Features
Cloud telephony solutions are highly advantageous for businesses, offering a wide range of features. In addition to real-time analytics, it includes call schedulers, post-call surveys, IVR services, missed call services, voicemail drops, bulk SMS automation, and more. These functionalities enhance your automation capabilities, streamlining business processes by transforming manual tasks into automated workflows.
Advantage #8
Cross-departmental Functionality
With the purchase of cloud telephony solutions, your chances of using it across various departments are high. Your sales agents and support agents can simultaneously call, send messages, and make other communication channels active without any network issues. The need to purchase more copies of the same software for different departments is no longer a huge burden on your software purchasing budget. This ensures that the efficiency and productivity of your company are increased equally among all departments using a minimum budget. This also promotes having centralized data that can be reused across departments making all its actions data-oriented.
Advantage #9
Highly Secure and Easy Surveillance
In cloud telephony, all data and actions are stored in the cloud, making it a perfectly safe storage for confidential client information. The security level of cloud storage is often debated, but services offered by top cloud storage providers like AWS, etc provide best-in-class security. The database is constantly under surveillance and the system is dependable as it will lock down at the first instance of any threats.
Advantage #10
Ecofriendly and Budget-Friendly
Business have evolved into being more eco-conscious. They are now adapting to technology that produces less greenhouse gases and is less dangerous for the ecosystem. Similarly, cloud telephony solutions are a sustainable technology that does not produce more harmful substances as its usage extends. This makes it a great option for companies who ethically align with protecting nature for future generations.
Conclusion
These are the top 10 cost-saving benefits of cloud telephony solutions which makes adopting it a great opportunity for your company’s growth. Regardless of your industry and size of uses, businesses are switching from traditional and unreliable phone systems to cloud telephony.
Still, confused about what to expect from cloud telephony services? Want to get a quote on your tailor cloud telephony package?
