Level-Up with All-in-One Flexible Pricing Plans from Office24by7

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If you’ve ever shopped for CRM software, you know the drill. You start with the promise of a simple package, only to find yourself lost in endless pricing tables. Features are split across tiers, telephony is sold separately, support tools are hidden behind another subscription, and worst of all, the dreaded per-user charges that punish you for growing.

At Office24by7, we decided enough was enough.

Our pricing flips the script. Every plan we offer includes unlimited users, unlimited calling, and a complete suite of tools spanning telephony, CRM, marketing, and support. No hidden fees. No add-on surprises. Just transparent pricing designed to scale with your business.

In this blog, we’ll take you through our Starter, Growth, Enterprise, and Custom Plans in detail, and show you why our model is the simplest, most predictable way to adopt a CRM.

Why CRM Pricing Needed a Rethink

The traditional per-user model might initially look affordable, but the math catches up fast. Add a few new sales agents, bring your support team on board, expand marketing, and suddenly, your CRM bill looks like another payroll.

On top of that, most providers split features into modules. Telephony here, support tools there, marketing somewhere else. By the time you stitch them all together, you’re juggling multiple vendors, logins, and invoices.

We chose a different path.

• Unlimited Users on every plan
• All-in-One Platform that includes cloud telephony, IVR, CRM, marketing, and support
• Unlimited Calling with channels that scale by plan
• Flat, Transparent Pricing with zero surprises
• 15-Day Free Trial with no credit card

With that foundation, let’s look at what each plan delivers.

Starter Plan: Your First Step Into CRM + Telephony

Every big business starts small. The Starter Plan is perfect for teams taking their first steps in customer engagement, giving you structure without overcomplicating things.

What You Get in Starter

• Core Cloud Telephony: Handle both inbound and outbound calls seamlessly, with a single-level IVR and DTMF input for professional call routing.
  
• Essential Messaging: Email and SMS keep your team connected with prospects and customers using familiar, reliable channels.
  
• CRM Essentials: Track accounts, contacts, leads, and deals in one unified dashboard, reducing manual work and scattered spreadsheets.
  
• Lead Capture: Automatically pull leads from social media, web forms, phone calls, and emails to ensure faster follow-up.
  
• Unlimited Calling with 1 DID: Includes 2 channels (1 inbound + 1 outbound), suitable for small teams where one agent can handle calls efficiently.
  
• Call Monitoring: Whisper, barge, transfer, and conferencing allow managers to guide teams in real time.
  
• Support Ticketing: Convert calls, emails, and forms into tickets for organized customer support.
  
• Automation: Predefined assignment rules save time on manual routing and introduce teams to process automation.
  
• Reporting: Standard and custom reports, along with dashboard widgets, help teams track performance at a glance.
  
• Security: Role-based permissions and login controls keep your data secure while allowing team access.
  
• Integrations: Connect up to five third-party apps to streamline workflows and enhance productivity.
  

Best Suited For

• Startups and small teams testing their first campaigns
• Clinics, agencies, or local businesses building customer processes
• Early adopters who want unlimited user access without high overhead

This plan is the ideal entry point in our pricing plans for teams starting their CRM journey. The Starter Plan is proof that even the smallest teams deserve unlimited growth potential.

Growth Plan: For Businesses Ready to Scale

When calls get busier, leads multiply, and your marketing needs to span multiple channels, it’s time for the Growth Plan. It offers advanced automation, omnichannel communication, and enhanced reporting while remaining part of our simple, transparent pricing plans.

What You Get in Growth

• Advanced IVR: Multi-level menus, time-based routing, and language options.
  The Advanced IVR guides callers through multiple menu layers, helping them reach the right person faster. Time-based routing ensures calls are answered at the right hours. Offering multiple languages makes interactions feel personalized and smooth.
  
• Unlimited Calling with 1 DID: 4 channels (2 inbound + 2 outbound), 2 active at a time.
  Two agents can handle calls simultaneously without conflicts. This setup keeps your team productive even during peak call hours.
  
• Omnichannel Messaging: Email, SMS, WhatsApp, and voice campaigns with templates and scheduling. Communicate wherever your customers prefer. Templates and scheduling save time, while omnichannel messaging ensures no lead is missed.
  
• CRM Upgrades: Appointment management, subscription management, and multiple pipelines. Manage recurring tasks effortlessly and track complex workflows. Multiple pipelines give visibility into all sales stages at once.
  
• Automation: Multi-level workflows, SLA rules, and escalations.
  Automation handles repetitive tasks, ensures SLAs are met, and triggers escalations when necessary. It keeps processes smooth without constant supervision.
  
• Call Monitoring: Adds predictive dialing, conferencing, whisper, barge, and snoop.
  Monitor calls in real time or participate in conversations when coaching is required. Predictive dialing increases agent efficiency by reducing downtime.
  
• Reporting Enhancements: Pivot tables, dashboard views, and scheduled reports.
  Turn data into actionable insights quickly. Dashboards provide instant overviews, and scheduled reports keep your team informed automatically.
  
• Support Tools: Prioritize tickets effectively with SLA acknowledgements. Escalation handling ensures urgent issues get immediate attention, improving customer satisfaction.
  
• Security: Define role hierarchies, i.e., what each team member can access and which data. IP restrictions and audit logs add extra layers of safety. Your data stays secure.
  
• Integrations: Seamlessly connect with up to 15 essential business apps. Also, CTI and API integration reduce manual work and make information flow effortlessly.

Best Suited For

• SMBs are scaling quickly with bigger teams
• Agencies, real estate firms, and healthcare providers are managing higher call volumes
• Teams are ready for automation and omnichannel marketing without per-user license stress

The Growth Plan gives you the flexibility to expand teams and channels simultaneously, with predictable pricing all the way.

Enterprise Plan: Power and Customization at Scale

For large organizations, complexity is the rule, not the exception. The Enterprise Plan delivers advanced features and deep customization to handle heavy volumes and strict governance.

What You Get in Enterprise

• Customizable IVR:
  Calls are intelligently routed using complex rules and time-based logic, ensuring that each customer reaches the right agent promptly. The system adapts to different call scenarios, making interactions more efficient.
  
• Unlimited Calling with 1 DID:
  With 6 channels (3 inbound and 3 outbound), your team can manage multiple calls at once without delays. This setup is perfect for high-volume call centers where responsiveness is critical.
  
• Call Monitoring:
  Managers can supervise calls in real time, joining conversations or providing guidance when necessary. Features like whisper, barge, and snoop let supervisors coach agents without disrupting the customer experience.
  
• Omnichannel Mastery:
  Engage with customers on WhatsApp, voice, and various ticketing channels seamlessly. Personalized outbound messaging and centralized omnichannel management ensure consistency across every interaction.
  
• CRM Power Tools:
  Lead scoring, custom objects, referral campaigns, appointments, quotes, and invoices provide advanced functionality for complex sales processes. Teams can track opportunities and manage workflows efficiently in one platform.
  
• Automation Superpowers:
  Cross-object workflows, approval automation, SLA enforcement, and recurring task automation reduce manual effort. Processes run automatically, helping teams stay consistent and productive.
  
• Support Excellence:
  Escalation matrices, SLA enforcement, and satisfaction tracking help maintain high support standards. Urgent issues are prioritized, and customer experiences are continually improved.
  
• Analytics at Scale:
  Unlimited dashboards, gamification elements, KPI tracking, and dynamic widgets turn data into actionable insights. Teams can visualize performance trends, stay motivated, and make informed decisions quickly.
• Enterprise Security:
  Role-based access, audit logs, IP restrictions, SSO, and Active Directory integration (upcoming) safeguard sensitive information. Security and compliance are integrated into every layer of your operations.
  
• Data Control:
  Bulk operations, field-level permissions, and extensive API support give organizations complete control over their data. Large datasets are easy to manage while keeping access strictly regulated.

Best Suited For

• BFSI, SaaS, logistics, pharma, and other high-volume industries
• Multi-department enterprises needing deep customization and compliance
• Organizations with complex customer journeys and strict security requirements
  

It represents the top tier in our pricing plans, designed for businesses that need precision, security, and scalability.
Enterprise isn’t just about handling scale; it’s about doing it with precision, automation, and confidence.

Custom Plan: Tailored to Your Unique Needs

Not every business fits into a box. That’s why we offer the Custom Plan.

Whether you need specialized workflows, country-specific compliance, or advanced reporting built around your KPIs, we’ll design a plan around your requirements. It’s the fully flexible option in our pricing plans, allowing you to get exactly what your business requires.

How It Works

• Share your business needs with our team.
• We’ll create a tailored solution with transparent pricing.
• You’ll get all the functionality you need, plus unlimited users, as standard.
  

Best Suited For

• Enterprises with highly specific processes
• Businesses needing integrations beyond standard offerings
• Organizations requiring compliance-driven setups
  

Enterprises with highly specific processes, businesses needing integrations beyond standard offerings, or organizations requiring compliance-driven setups. The Custom Plan is our “white-glove” option in our pricing plans, ensuring your business gets a solution that fits perfectly without compromise.

How to Choose the Right Plan for Your Business

Choosing the right plan comes down to team size, workflow complexity, and growth stage. Our pricing plans are designed to scale with your business, giving you flexibility without hidden costs.

Plan	Best For	Team Size	Workflow Complexity	Growth Stage	Unlimited Users
Starter	Early adopters, small teams	1–20	Simple	Initial stage	✅
Growth	SMBs scaling fast	20–100	Moderate	Expanding	✅
Enterprise	Large organizations	100+	Complex	Established	✅
Custom	Unique workflows	Any size	Fully tailored	Flexible	✅

Pro Tip: Don’t just think about where you are today. If you plan to double your team or expand operations in the next year, choose a plan that supports that future growth.

Why Unlimited Users in Every Plan Matters

The game-changer across all our pricing plans is that there are no per-user charges. This means:

That means:

• Sales agents, support agents, marketers, and interns can all use the CRM together.
• You can scale teams instantly without renegotiating contracts.
• Collaboration becomes natural because everyone has access.
• Costs remain stable, even as your headcount grows.
  

Where competitors penalize growth, Office24by7 rewards it. Unlimited users in every plan ensure your business can expand freely, making our pricing plans both predictable and scalable.

Try It Risk-Free: 15-Day Free Trial

We know our pricing model feels different, and the best way to experience it is to try it yourself.

With our 15-day free trial, you get:

• Full access to all features
• Unlimited users
• Unlimited calling
• No credit card required

Spin it up, invite your whole team, test workflows, and see how it feels to run your business without pricing limits.

Try Office24by7 risk-free for 15 days; unlimited users, calls, and features await! 

Explore the pricing page now!