Incoming Call Management with IVR

by May 22, 2018IVR

IVR Manage Call Flow | Office24by7

Nurturing potential customers is a crucial part of any business. This is why all businesses need proper incoming call management.

 Customer satisfaction plays a critical role in the age of innovation and automation. The Internet has allowed clients to share their views on multiple platforms online, which can impact your business positively or negatively.

Businesses today are highly customer-focused to avoid any negative reviews. You must pay attention to reviews, which will bring more customers and build credibility in your online presence. Superior customer experience has the potential to bring in more business. To elevate business, addressing every customer call on high priority is important. In such a case, an efficient call management system equips you with the right tool.


The Problem:

In a start-up business, every call is resolved swiftly and with great enthusiasm. But when the company grows, the number of customer calls increases, the pattern changes, and the call-handling procedure loses fervor. Because increased on-board employees attend a massive flow of incoming calls, quality may be compromised. It gets even worse when the company needs a call management system. The administration needs to have control over the information of received calls, who received a call, what services are suggested, queries unheard and missed calls, which leads to an inefficient call handling system—ultimately paving the way for lower profits.


The Solution:

Cloud Telephony Solutions provides an effective solution for improving the call management system. With which businesses can engage customers in a simple yet professional way. It allows you to create and streamline call flows by yourself as required. A customized IVR call flow solution greets callers routes them to specific departments for interaction, and records conversations, improving approval rate, call quality, and user performance. It is a popular solution for businesses from multiple industries, irrespective of the firm’s size.

The traditional phone system, PBX or EPBX, lacks innovative aspects and automated functionalities compared to Cloud Telephony Solutions.


For Example:

Most companies run marketing campaigns on varied platforms like TV, Radio, Social Media, Print, etc., providing customers with a Business Number (Landline, Mobile, or Toll-free) to connect with. Fortunately, initiating massive incoming calls often leads businesses to lose potential customers in great numbers as the business number needs more capacity to handle the flood of calls.

With Virtual Call Center, Virtual Number of any format can help you engage customers most simply. A personalized call center IVR flow can handle every call efficiently by routing calls to specific departments for swift resolutions. Automatic Call Distribution includes all channels of an Organization to connect the right agent for the right conversation from the first call. Recordings and call tracking help to improve further quality and validate future assessments. Extractable reports enable measuring your team’s performance at any time. Virtual Call Center helps you build an instant, hassle-free communication setup for your company without requiring physical space, cable, and hardware.


The Benefits:

Cloud Telephony Solutions acts more than incoming call management. It efficiently pools out reports related to received calls, queries resolved, who attended calls, call recordings, auto-responses like SMS, Email sent, and much more to improve customer communication. Cloud Telephony also allows you to integrate personalized applications anytime to respond to customer issues at every stage.

Office24by7 offers Cloud Telephony Solutions with features like customization of a Virtual Call Center with hosted integrated features for smooth operations. With advanced customer communication like Cloud Telephony, you can stop worrying about engaging with customers and focus on things of higher priority, like increasing profitability and expansion.

For more information on how to get greater control over your business call, call us at

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