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Lead nurturing strategy has to be a part of your sales process if you want to get higher-quality leads and make your sales funnel much more effective. This is a no-brainer. Forrester Research says that companies that do a good job on lead nurturing strategy get 50% more leads ready for sales at 33% less […]

Streamlining sales processes is crucial for efficiency. Repetitive tasks consume sales reps’ time, hindering overall growth. Enter sales automation tools. Statistics show that businesses automating sales get 16% more leads. This guide covers it all: from benefits to trending tools. Automating emails, lead prioritization, enrichment, distribution, and scheduling maximizes efficiency. Features like centralizing data, calling, templates, and notifications boost sales. But it’s not just about tools. Identifying weaknesses, setting goals, choosing wisely, testing thoroughly, and training your team are equally important. Top tools like Office24by7 lead the industry with their top-class features. Read this comprehensive blog to learn more about sales automation tools.

IVR services have changed the game for enterprises in curbing customer dissatisfaction. It provides self-service options for clients so they do not need to wait in call queues like in traditional scenarios. It also helps businesses maintain a 24/7 virtual receptionist who can attend to calls and provide a face of communication even when the business is not operable. What is customer satisfaction? What are the KPIs for IVR? What are some top IVR solution players? All gets discussed in this blog.

Discover the seamless setup of your virtual customer service center using cutting-edge call center software. Elevate your customer support with our step-by-step guide!

With various technologies in hand, almost everything is automated. And this everything includes call center service too. With the right software at hand, it becomes quite easy to set up a call center on cloud without any hassle. But what is this call center software? What is a cloud call center setup? And you may have […]

In today’s world, communication is important. It is dynamic with technology and technological advancements. One such technology that is gaining popularity is voice broadcasting.  Businesses want to reach the masses quickly and effectively. In this regard, voice broadcasting has created a lot of impact.  Today, we communicate through different mediums of technology like text, voice, pictures, phone calls, […]