Top Servetel Alternatives and Competitors
Thinking of getting yourself a cloud telephony system? Great decision! Consider these top Servetel alternatives to pick the right software for your requirements.
Upgrade Your Business Communications With Top Servetel Alternatives
Are Looking for alternatives or competitors to Servetel? While considering purchasing cloud telephony software many people consider getting sophisticated, easily administered software solutions. The functionality and ease of adopting a new system are often overlooked. Important factors apart from an attractive range of features and pricing often make the smallest differences for consumer companies. Which is why it is important to do a competitor research before making a final decision.
Here is a detailed list of 5 top Servetel alternatives that you need to consider before purchasing one.
Top 5 Servetel Alternatives & Competitors
Let’s compare and choose the best Servetel alternative for your needs.
| Servetel Alternative | Ratings (G2 2024) | Main Features | Base Price (USD) | Free Trial |
|---|---|---|---|---|
| Office24by7 | 4.5/5 |
|
$4 /user/month | 30 days |
| Ozonetel | 4.5/5 |
|
$30 /user/month | 7 days |
| Openphone | 4.5/5 |
|
$19 /user/month | 7 days |
| 3CX | 4.4/5 |
|
$195 /system/10 Users/4 simultaneous calls/annum | 2 months |
| Five9 | 4.0/5 |
|
$175 /month | NA |
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Comprehensive Analysis of Top Servetel Alternatives
Here are more detailed insights into the services and features provided by all Servetel alternatives.
Office24by7
Ozonetel
Openphone
3CX
Five9
1. Office24by7 Cloud Telephony
Office24by7 is the best among the top Servetel alternatives in the market. Office24by7 offers great features at affordable rates that are directly focused on increasing the productivity of its users. The software is built to improve existing systems and processes as well as produce a high ROI. It is a great choice for businesses of all sizes no matter how small or big they are. The software comes with seamless integration, onboarding, and customer support increasing the scope of usage.
Its top-quality cloud telephony system enables seamless communication for businesses not only regionally but internationally. They also provide effective and efficient value-added services. Office24by7 also develops software for sales, marketing, and support teams. They also provide extensive third-party integrations and APIs making it a favorable software for anyone who is looking to upgrade their entire workflow.
Features:
- Virtual number
- Local number
- Mobile number
- Toll-free number
- Call forwarding
- Welcome message
- Multi-level IVR
- Programmable extensions
- Voicemail integration
- Scheduling of IVR
- Audio file upload
- Recording through call
- Text-to-Speech
- Call routing
- Sticky agent
- In-Queue message
- Music on Hold (MOH)
- Automatic Call Distribution (ACD)
- Call logs
- Call whispering
- Call monitoring
- Feedback call with IVR
- Feedback with short URL
- Bulk sms campaigns
- Bulk email campaigns
- Bulk voice campaigns
- SMS analytics
- Email analytics
- Mobile and desktop apps
- DND list
- Blacklisting and Whitelisting
- Phone number extensions
- Call dispositions
- Call notes
- Concurrent calls
- Daily email reports
- Pilot number
- Predictive dialer
- Progressive dialer
- Preview dialer
- Campaigns & Lists
- Data import
- NDNC registry
- Dashboards
- Role-based permissions
- Reports & Analytics
Pricing:
- Basic: Contact Sales
- Medium: Contact Sales
- Basic: Contact Sales
Free Trial:
30 days
Learn more about Office24by7 cloud telephony.
2. Ozonetel
Ozonetel offers a versatile cloud telephony solution for customer-centric companies of all sizes. Their all-in-one enterprise-grade call center software integrates advanced power dialers, dialer APIs, a user-friendly IVR system, and AI for enhanced operations. This comprehensive solution typically helps reduce call center operating costs by 50%, making it an efficient choice for businesses.
Ozonetel’s cloud telephony platform enables omnichannel routing across various communication channels, including voice, chat, text messages, email, and WhatsApp. The solution allows businesses to manage their entire call center from a single platform. It also provides complete end-to-end visibility, advanced call management capabilities, and control over the customer journey, ensuring a seamless and efficient customer experience making it a top choice among the top Servetel alternatives.
Features:
- Virtual numbers
- Custom music on hold
- Click to call
- Call forwarding
- IVR
- Sticky agent
- Automatic Call Distribution
- Call routing
- Live monitoring
- Call barge-in
- Call whispering
- Call recording
- Click to call
- Dialers
- Email schedules
- SMS texting options
- Call reports
- CRM integrations
- Missed call alerts
Pricing:
- Starter: $30 /user/month
- Standard: $45 /user/month
- Premium: $55 /user/month
- Custom: Contact Sales
Free Trial:
7 days
3. Openphone
OpenPhone is a simple, collaborative cloud telephony system designed for businesses. It offers an intuitive and effective cloud-based calling and messaging solution that revolutionizes how teams manage customer and contact relationships. With its reliability and power, OpenPhone enhances productivity and improves customer satisfaction, ultimately driving business growth.
It is one of the top Servetel alternatives because of its deep integrations and high configurability, making it adaptable to various business needs. OpenPhone’s accessibility is a key feature, as it’s available across multiple platforms including Mac, Windows, Web, iOS, and Android. This multi-platform approach ensures teams can stay connected and productive regardless of their device preferences.
Features:
- Calling (US & Canada)
- Virtual number
- Messaging (US & Canada)
- International calls and messages (Add-on)
- AI message responses
- Internal threads
- Snippets
- Shared contacts
- Contact notes
- Business hours
- Voicemail transcripts
- Call recording
- Auto-reply
- Scheduled messages
- User groups
- Group messaging
- Basic call forwarding
- Email integration
- Webhooks
- User roles and management
- Standard customer support
Pricing:
- Starter: $19 /user/month
- Business: $33 /user/month
- Enterprise: Contact Sales
Free Trial:
7 day
4. 3CX
3CX is a comprehensive business communications system using cloud telephony replacing traditional PBXs. It offers an all-inclusive solution for calls, video conferencing, live chat, and messaging. Built on open standards, 3CX is compatible with any IP Phone or SIP trunk provider. Its apps for Android, iOS, and the Web facilitate remote working and mobility.
This award-winning software revolutionizes business connectivity and collaboration, enabling companies of all sizes to reduce telco costs, increase employee productivity, and improve customer experience. It is one of the best top Servertel alternatives because it is easy to install and manage, with low purchase and maintenance costs. It’s available both on-premise and as a hosted solution, offering flexibility to businesses.
Features:
- Phone directory
- Headset integrations
- Call parking/pickup
- Call logging
- Ring groups
- Extensions
- Choose SIP trunk
- Auto attendant
- Inbuilt SBC for OFfsite Phones
- Busy Lamp Field
- Multi-level IVR
- Voicemail transcription
- 3CX Link
- Polls
- PDF sharing
- Screen sharing
- Remote assistance
- Whiteboard
- Maximum no of 25 participants
- Live Chat of less than 20 participants
- Integrations
- SMS & MMS
- Chat reports
- Call queues
- Call recordings
- SLA alerting
- Switchboard
- Wallboard
- Callback
- Call barge-in/whisper
- Call reports
- Support ticket: $75
Pricing:
- 3CX SMB: $195 up to 20 users/annum
- 3CX PRO: $195 /system/10 Users/4 simultaneous calls/annum
- 3CX ENT: $245 /system/10 Users/4 simultaneous calls/annum
Free Trial:
2 months
5. Five9
The Five9 is a cloud telephony platform that offers a great range of solutions for customer engagement across multiple channels. It empowers managers with insights into contact center performance and helps businesses deliver better outcomes. This cloud-native, scalable, and secure platform includes contact center functionality, omnichannel engagement, and Workforce Engagement Management.
Five9’s platform provides extensive features that are seamlessly embedded within the platform, enhancing its capabilities. Serving more than 2,500 companies worldwide, Five9 combines the power of people, technology, and partnerships to deliver exceptional customer experiences and drive business success making it one of the best top Servetel alternatives in the market.
Features:
- Voice
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Full Workflow automation
- 24/7 Support
Pricing:
- Digital (Digital-only) : $175 USD/month
- Core (Voice-only): $175 USD/month
- Premium (Digital+Voice): $235 USD/month
- Optimum (Digital+Voice+WEM): $290 USD/month
- Ultimate (Digital+Voice+WEM+Analytics): $325 USD/month
Free Trial:
NA
The #1 Servetel Alternative
What makes Office24by7 the top Servetel Alternative for your business?
Office24by7 is one of the top Servetel alternatives, offering top-tier cloud telephony solutions for businesses of any size. With a vast array of features, an easy-to-use interface, and exceptional customer support, Office24by7 is the ideal choice for companies seeking reliable and efficient communication tools.
Let’s look at the top 6 constraints that make you choose Office24by7 over others:
1. Reputation & Customer Reviews:
The first and most important part of your research is to consider the reputation of the company from which you are thinking of making the purchase. Office24by7 has an industry presence of over 10 years with expertise in creating and providing enterprise-level software services to hundreds of companies. The G2, Gartner, SoftwareSuggest, GMB reviews, and other customer reviews are a testament for its quality and reliability.
2. Pricing:
Pricing is a crucial factor when choosing a service provider. At Office24by7, our pricing is determined by considering a variety of factors, such as feature overpricing, the demand for affordable yet robust features, the varying needs of small and large businesses, and differences in feature usage and quantity across companies of different sizes. We believe in a transparent approach, encouraging you to experience our product firsthand before getting worried bout the pricing.
3. Ease of Adoption:
The ease of adoption is a criteria that differentiates the top Servetel alternatives from the rest. It’s essential that the product seamlessly integrates into existing workflows and systems. Office24by7’s dedicated onboarding team provides exceptional assistance in setting up and migrating your entire workflow, ensuring minimal disruption to your operations. With our support, you can continue working as usual without the need to adapt to a new system.
4. Ease of Use:
We recommend involving individuals who will directly handling or using the software, in the demo presentation. This approach provides valuable insights into the product’s user-friendliness and navigability. This helps in assessing whether the transition will be seamless or if it may pose challenges for team members. Our interactive Office24by7 demo presentations allow users to engage with the presenter and gain a comprehensive understanding of the software, ensuring familiarity with its modules and functionalities.
5. Best-in-class Features:
While many customers desire a comprehensive feature list, they often find themselves dissatisfied with the pricing when they fail to utilize these features effectively. At Office24by7, we offer a wide range of features and provide the flexibility to choose which ones are included in your package, ensuring that you pay only for what you need. Our curated selection includes top industry features and commonly requested functionalities, all at affordable rates.
6. Best-in-class Customer Support:
Many customers encounter frustrating delays in support, with tickets remaining unresolved for extended periods. At Office24by7, we prioritize prompt and effective support. Our dedicated 24/7 team is focused solely on resolving your queries and issues. Our Service Level Agreement, a hallmark of our customer relations, has earned praise from countless customers for its commitment to exceptional support.
7. Security:
Data security is an important concern when considering the top Servetel alternatives. No matter how attractive the pricing or features may be, the risk of data breaches is unacceptable. Office24by7 leverages world-class cloud data silos that are impervious to attacks, providing you with unparalleled peace of mind regarding your data security.
Need more reasons to join hands with Office24by7? Grab your free discovery call and learn more about our cloud telephony software firsthand.
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Frequently Asked Questions
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