Top Exotel Alternatives and Competitors

It is possible that you make swaying decisions when compelled by a great sales pitch. This can happen to startups and other established companies if they are not well-wised about the alternatives in the segment. But soon after the purchase, they realized that the platform could be maybe difficult to set up or adopt by the team members making the transition difficult and often affecting productivity. 

Furthermore, the training might be limited to only a basic understanding of where and how the modules work, leading to workflow disruptions when the user takes over. If only they had taken more time to evaluate the provider’s ease of use, migration policies, and training opportunities, they could have chosen a simpler, more compatible solution that saved them time and money.

This is why we bring you the top Exotel alternatives in the segment even though Exotel is great.

What makes Office24by7 the top Exotel Alternative for your business?

Office24by7 is one of the top Exotel alternatives, offering top-tier cloud telephony solutions for businesses of any size. With a vast array of features, an easy-to-use interface, and exceptional customer support, Office24by7 is the ideal choice for companies seeking reliable and efficient communication tools.

Let’s look at the top 6 constraints that make you choose Office24by7 over others:

1. Reputation & Customer Reviews:

The first and most important part of your research is to consider the reputation of the company from which you are thinking of making the purchase. Office24by7 has an industry presence of over 10 years with expertise in creating and providing enterprise-level software services to hundreds of companies. The G2, Gartner, SoftwareSuggest, GMB reviews, and other customer reviews are a testament for its quality and reliability.

2. Pricing:

Pricing is a crucial factor when choosing a service provider. At Office24by7, our pricing is determined by considering a variety of factors, such as feature overpricing, the demand for affordable yet robust features, the varying needs of small and large businesses, and differences in feature usage and quantity across companies of different sizes. We believe in a transparent approach, encouraging you to experience our product firsthand before getting worried bout the pricing.

3. Ease of Adoption:

The ease of adoption is a criteria that differentiates the top Exotel alternatives from the rest. It’s essential that the product seamlessly integrates into existing workflows and systems. Office24by7’s dedicated onboarding team provides exceptional assistance in setting up and migrating your entire workflow, ensuring minimal disruption to your operations. With our support, you can continue working as usual without the need to adapt to a new system.

4. Ease of Use:

We recommend involving individuals who will directly handling or using the software, in the demo presentation. This approach provides valuable insights into the product’s user-friendliness and navigability. This helps in assessing whether the transition will be seamless or if it may pose challenges for team members. Our interactive Office24by7 demo presentations allow users to engage with the presenter and gain a comprehensive understanding of the software, ensuring familiarity with its modules and functionalities.

5. Best-in-class Features:

While many customers desire a comprehensive feature list, they often find themselves dissatisfied with the pricing when they fail to utilize these features effectively. At Office24by7, we offer a wide range of features and provide the flexibility to choose which ones are included in your package, ensuring that you pay only for what you need. Our curated selection includes top industry features and commonly requested functionalities, all at affordable rates.

6. Best-in-class Customer Support:

Many customers encounter frustrating delays in support, with tickets remaining unresolved for extended periods. At Office24by7, we prioritize prompt and effective support. Our dedicated 24/7 team is focused solely on resolving your queries and issues. Our Service Level Agreement, a hallmark of our customer relations, has earned praise from countless customers for its commitment to exceptional support.

7. Security:

Data security is an important concern when considering the top Exotel alternatives. No matter how attractive the pricing or features may be, the risk of data breaches is unacceptable. Office24by7 leverages world-class cloud data silos that are impervious to attacks, providing you with unparalleled peace of mind regarding your data security.

Need more reasons to join hands with Office24by7? Grab your free discovery call and learn more about our cloud telephony software firsthand.