Top Mcube Alternatives and Competitors
Searching for the best cloud telephony for your business? Review these top Mcube alternatives before finalizing your pick!
Upgrade Your Business Communications With Top Mcube Alternatives
Choosing the right communication system for your business is crucial. It should align with your goals, fit within your budget, and deliver a strong ROI. This decision shouldn’t be made hastily.
Cloud telephony is a powerful tool that, when implemented correctly, can have a significant impact on your business. Despite its importance, communication systems often go unnoticed until something goes wrong. A minor issue can quickly snowball, causing noticeable problems for your customers and impacting your reputation.
To help you make an informed choice, we’ve put together a detailed comparison of the top Mcube alternatives. This guide will help you find the best option to build a seamless communication system for your business.
Top 5 Mcube Alternatives & Competitors
Let’s compare and choose the best Mcube alternative for your needs.
| Mcube Alternative | Ratings (G2 2024) | Main Features | Base Price (USD) | Free Trial |
|---|---|---|---|---|
| Office24by7 | 4.5/5 |
|
$4 /user/month | 30 days |
| Nextiva |
4.5/5 |
|
$20 /user/month | Unavailable |
| Talkdesk | 4.4/5 |
|
$85 /user/month | 30 days |
| Genesys Cloud CX | 4.3/5 |
|
$110 /line/month | 14 days |
| CloudTalk | 4.3/5 |
|
$25 /user/month | 14 days |
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Comprehensive Analysis of Top Mcube Alternatives
Here are more detailed insights into the services and features provided by all Mcube alternatives.
Office24by7
Nextiva
Talkdesk
Genesys Cloud CX
CloudTalk
1. Office24by7 Cloud Telephony
Office24by7 stands out as one of the top Mcube alternatives, offering robust features and a flexible platform for seamless business communication. Designed with an intuitive interface and interactive tools, it helps organizations enhance productivity and streamline their operations. Its dedicated customer support also ensures a dependable experience for businesses of any size.
Unlike Mcube, Office24by7 emphasizes customized solutions that improve communication, sales, marketing, and support efforts. This comprehensive approach, paired with competitive pricing, makes it a top choice among cloud telephony providers, delivering innovation, reliability, and value to businesses seeking to upgrade their communication systems.
Features:
- Virtual number
- Local number
- Mobile number
- Toll-free number
- Call forwarding
- Welcome message
- Multi-level IVR
- Programmable extensions
- Voicemail integration
- Scheduling of IVR
- Audio file upload
- Recording through call
- Text-to-Speech
- Call routing
- Sticky agent
- In-Queue message
- Music on Hold (MOH)
- Automatic Call Distribution (ACD)
- Call logs
- Call whispering
- Call monitoring
- Feedback call with IVR
- Feedback with short URL
- Bulk sms campaigns
- Bulk email campaigns
- Bulk voice campaigns
- SMS analytics
- Email analytics
- Mobile and desktop apps
- DND list
- Blacklisting and Whitelisting
- Phone number extensions
- Call dispositions
- Call notes
- Concurrent calls
- Daily email reports
- Pilot number
- Predictive dialer
- Progressive dialer
- Preview dialer
- Campaigns & Lists
- Data import
- NDNC registry
- Dashboards
- Role-based permissions
- Reports & Analytics
Pricing:
- Basic: Contact Sales
- Medium: Contact Sales
- Basic: Contact Sales
Free Trial:
30 days
Learn more about Office24by7 cloud telephony.
2. Nextiva
Nextiva revolutionizes customer interactions by integrating communication seamlessly across all channels, from voice and messaging apps to SMS, email, and social media. With end-to-end orchestration of the customer journey and real-time insights, Nextiva automates critical workflows and enhances personalized experiences, making customer engagement more effective and efficient.
Being one of the top Mcube alternatives, Nextiva is distinguished by its future-oriented design. Its products feature an open architecture, embedded AI, and a robust workflow engine that optimizes customer journeys from the very beginning. The platform offers real-time customer intelligence, pre-built AI capabilities, and automation tools, all within a single, unified system, helping businesses simplify management, increase productivity, and minimize agent fatigue.
Features:
- Website live chat
- Messaging apps
- Social media channels
- Review management
- Digital service helpdesk
- Inbound & Outbound voice
- Businesses SMS
- Video meetings
- Screen-share & file share
- Call routing & queueing
Pricing:
- Digital: $20 /user/month (USD)
- Core: $30 /agent/month (USD)
- Engage: $40 /user/month (USD)
- Power Suite: $60 /agent/month (USD)
- Essential: $120 /agent/month (USD)
- Professional: $159.00 /agent/month (USD)
- Premium: $199.00 /agent/month (USD)
Free Trial:
Unavailable
3. Talkdesk
Talkdesk is a cloud telephony provider known for delivering outstanding customer experiences through its advanced contact center solutions. By leveraging AI-driven automation, it optimizes customer service processes to boost satisfaction and drive business growth. With a strong focus on innovation, industry knowledge, and a global footprint, Talkdesk is an ideal choice for businesses seeking to elevate their customer interactions.
Talkdesk, being one of the top Mcube alternatives, offers a unified platform that integrates multiple solutions, including a unique business phone system, making it a standout alternative to Mcube. It provides robust security, reliability, and agility while simplifying complex operations. Designed for diverse industries and hybrid workforces, Talkdesk sets itself apart from Mcube by offering seamless connectivity and specialized tools to improve customer engagement.
Features:
- Email and Voice channels
- Session routing
- Concurrent Calls
- IVR
- Autodialer
- Speech analytics
- Session summary notes
- Session recording
- Administrator access
- Agent scheduling and assignment
- Reporting and Dashboards
Pricing:
- CX Cloud Digital Essentials: $85 /user/month
- CX Cloud Essentials: $85/ user/month
- CX Cloud Elevate: $115 /user/month
- CX Cloud Elite: $145 /user/month
Free Trial:
30 day
4. Genesys Cloud CX
Genesys Cloud CX is another of the top Mcube alternatives which can be considered a great cloud call center software. It is used and trusted by many business across the globe. Business that are both small startup and large enterprises consider it to be a great choice. It provides seamless experience by integrating insights across teams, providing touchpoints to resolve customer issues effortlessly.
Genesys Cloud CX enables businesses to engage with customers through any medium. Its powerful system ensures that your communication channels are consistent regardless of the medium where the communication starts, ends or is continuing on.
Features:
- All-in-one interface
- Voice channel
- Unified communications and collaboration
- Native bots
- Predictive routing
- Realtime call insights
- Enhanced post-call summaries
- Knowledge surfacing
- Speech-enabled IVR
- Onbound voice routing (ACD)
- Callback
- Realtime QA monitoring
- Interaction and screen recording
- Access to AppFoundry Marketplace
- Text-to-speech integration
- Outbound voice, SMS, email campaigns
- Inbound.outbound blending
- Scheduled callbacks
- Custom dashboards
- Historical reporting
Pricing:
- Genesys Cloud CX 1: $110 USD per user/month billed annually
- Genesys Cloud CX 2: $170 USD per user.month billed annually
- Genesys Cloud CX3: $230 USD per user/month billed annually
Free Trial:
14 days
5. CloudTalk
CloudTalk offers a cloud call center solution known for its superior call quality and user-friendly interface, making it a strong alternative to Mcube. With seamless integration capabilities for leading CRMs and helpdesk software, it benefits all customer-facing teams by providing deeper insights into customer and prospect data through extensive analytics.
CloudTalk is equipped with robust features like drag-and-drop workflow automation, multi-step call flow management, and smart dialing tools. These functionalities simplify complex processes and streamline daily tasks, saving an average of 2 to 3 minutes of background work per call, enhancing overall efficiency and productivity.
Features:
- Virtual number
- Inbound and intracompany calls(toll-free excluded)
- Outbound international
- Call recordings storage
- Internal calls/extensions
- Voicemail
- Mobile app
- International numbers
- Toll-free numbers
- Short numbers
- Number porting
- Fax to email
- Automatic call distribution
- Call flow designer
- Ring groups Ring on speakers
- Voicemail by email
- Click-to-call
- Desktop notifications
- Call tagging
- Call notes
- Contact tagging
- Contact importer
- Contact history
- Shared contacts
- Contact details before picking up the call
- Call statistics
Pricing:
- Starter: $25 /user/month (USD)
- Essential: $30 /user/month (USD)
- Expert: $50 /user/month (USD)
- Custom: Contact Sales
Free Trial:
14 days
The #1 Mcube Alternative
What makes Office24by7 the top Mcube Alternative for your business?
Office24by7 is one of the top Mcube alternatives, offering top-tier cloud telephony solutions for businesses of any size. With a vast array of features, an easy-to-use interface, and exceptional customer support, Office24by7 is the ideal choice for companies seeking reliable and efficient communication tools.
Let’s look at the top 6 constraints that make you choose Office24by7 over others:
1. Reputation & Customer Reviews:
The first and most important part of your research is to consider the reputation of the company from which you are thinking of making the purchase. Office24by7 has an industry presence of over 10 years with expertise in creating and providing enterprise-level software services to hundreds of companies. The G2, Gartner, SoftwareSuggest, GMB reviews, and other customer reviews are a testament for its quality and reliability.
2. Pricing:
Pricing is a crucial factor when choosing a service provider. At Office24by7, our pricing is determined by considering a variety of factors, such as feature overpricing, the demand for affordable yet robust features, the varying needs of small and large businesses, and differences in feature usage and quantity across companies of different sizes. We believe in a transparent approach, encouraging you to experience our product firsthand before getting worried bout the pricing.
3. Ease of Adoption:
The ease of adoption is a criteria that differentiates the top Mcube alternatives from the rest. It’s essential that the product seamlessly integrates into existing workflows and systems. Office24by7’s dedicated onboarding team provides exceptional assistance in setting up and migrating your entire workflow, ensuring minimal disruption to your operations. With our support, you can continue working as usual without the need to adapt to a new system.
4. Ease of Use:
We recommend involving individuals who will directly handling or using the software, in the demo presentation. This approach provides valuable insights into the product’s user-friendliness and navigability. This helps in assessing whether the transition will be seamless or if it may pose challenges for team members. Our interactive Office24by7 demo presentations allow users to engage with the presenter and gain a comprehensive understanding of the software, ensuring familiarity with its modules and functionalities.
5. Best-in-class Features:
While many customers desire a comprehensive feature list, they often find themselves dissatisfied with the pricing when they fail to utilize these features effectively. At Office24by7, we offer a wide range of features and provide the flexibility to choose which ones are included in your package, ensuring that you pay only for what you need. Our curated selection includes top industry features and commonly requested functionalities, all at affordable rates.
6. Best-in-class Customer Support:
Many customers encounter frustrating delays in support, with tickets remaining unresolved for extended periods. At Office24by7, we prioritize prompt and effective support. Our dedicated 24/7 team is focused solely on resolving your queries and issues. Our Service Level Agreement, a hallmark of our customer relations, has earned praise from countless customers for its commitment to exceptional support.
7. Security:
Data security is an important concern when considering the top Mcube alternatives. No matter how attractive the pricing or features may be, the risk of data breaches is unacceptable. Office24by7 leverages world-class cloud data silos that are impervious to attacks, providing you with unparalleled peace of mind regarding your data security.
Need more reasons to join hands with Office24by7? Grab your free discovery call and learn more about our cloud telephony software firsthand.
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Frequently Asked Questions
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