Top Exotel Alternatives and Competitors

Exotel is the perfect choice for a cloud telephony provider. But this is not the case for everyone. Find your perfect cloud telephony partner by comparing the top Exotel alternatives.

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Upgrade Your Business Communications With Top Exotel Alternatives

It is possible that you make swaying decisions when compelled by a great sales pitch. This can happen to startups and other established companies if they are not well-wised about the alternatives in the segment. But soon after the purchase, they realized that the platform could be maybe difficult to set up or adopt by the team members making the transition difficult and often affecting productivity. 

Furthermore, the training might be limited to only a basic understanding of where and how the modules work, leading to workflow disruptions when the user takes over. If only they had taken more time to evaluate the provider’s ease of use, migration policies, and training opportunities, they could have chosen a simpler, more compatible solution that saved them time and money.

This is why we bring you the top Exotel alternatives in the segment even though Exotel is great.

Top 5 Exotel Alternatives & Competitors

Let’s compare and choose the best Exotel alternative for your needs.

    Exotel Alternative Ratings (G2 2024) Main Features Base Price (USD) Free Trial
    Office24by7 4.5/5
    • Virtual Numbers
    • IVR Calling System
    • Call Routing 
    • Agent CTI
    • Conferencing
    • Internal Communications
    • Dialers
    • CRM Integration
    • Post Call Surveys
    • Reports & Analytics
    • Third-party Integrations
    $4    /user/month 30 days
    Ozonetel 4.5/5
    • Virtual Numbers
    • IVR Calling System
    • Call Routing
    • Agent CTI
    • Dialers
    • CRM Integration
    • Reports & Analytics
    $30    /user/month 7 days
    Openphone 4.5/5
    • Virtual Numbers
    • IVR Calling System
    • Internal Communications
    • Third-party Integrations
    $15.00     /user/month 7 days
    DialerHQ 4.2/5
    • Virtual Numbers
    • IVR Calling System
    • Call Routing 
    • Agent CTI
    • Conferencing
    • Dialers
    $9.99  /line/month  10 days
    RingEX 4.0/5
    • Virtual Numbers
    • IVR Calling System
    • Call Routing
    • Internal Communications
    • Reports & Analytics
    $9.99 /user/month 14 days

    Try Office24by7 for free with a 30-day trial

    Ready to start? Don’t have a virtual number? Book a free consultation today!

    Comprehensive Analysis of Top Exotel Alternatives

    Here are more detailed insights into the services and features provided by all Exotel alternatives.

      Office24by7_comparison_logo

      Office24by7

      OZonetellogo

      Ozonetel

      Openphoneicon

      Openphone

      DialerHQ

      DialerHQ

      ringcentral-logo

      RingEX

      1. Office24by7 Cloud Telephony

      office24by7CT-comp

      Office24by7 emerges as the best among top Exotel alternatives, renowned for its advanced features and attractive pricing. Its user-friendly interface and interactive tools are crafted to facilitate seamless communication and improve operational efficiency. The platform’s proactive customer support further ensures a hassle-free experience for businesses of all sizes.

      What makes Office24by7 distinctive is its tailored solutions that enable companies to enhance communication, sales, marketing, and support strategies. Its comprehensive offerings, combined with competitive pricing, position Office24by7 as a favored choice for businesses seeking an innovative and reliable cloud telephony provider.

      Features:

      • Virtual number
      • Local number
      • Mobile number
      • Toll-free number
      • Call forwarding
      • Welcome message
      • Multi-level IVR
      • Programmable extensions
      • Voicemail integration
      • Scheduling of IVR
      • Audio file upload
      • Recording through call
      • Text-to-Speech
      • Call routing
      • Sticky agent
      • In-Queue message
      • Music on Hold (MOH)
      • Automatic Call Distribution (ACD)
      • Call logs
      • Call whispering
      • Call monitoring
      • Feedback call with IVR
      • Feedback with short URL
      • Bulk sms campaigns
      • Bulk email campaigns
      • Bulk voice campaigns
      • SMS analytics
      • Email analytics
      • Mobile and desktop apps
      • DND list
      • Blacklisting and Whitelisting
      • Phone number extensions
      • Call dispositions
      • Call notes
      • Concurrent calls
      • Daily email reports
      • Pilot number
      • Predictive dialer
      • Progressive dialer
      • Preview dialer
      • Campaigns & Lists
      • Data import
      • NDNC registry
      • Dashboards
      • Role-based permissions
      • Reports & Analytics

      Pricing:

      • Basic: Contact Sales
      • Medium: Contact Sales
      • Enterprise: Contact Sales

      Free Trial:

      30 days

      Learn more about Office24by7 cloud telephony.

      2. Openphone 

      OpenphoneCTIU-comp

      OpenPhone is a straightforward and collaborative phone solution for businesses, offering a reliable and powerful cloud-based calling and messaging experience. Designed with simplicity and effectiveness in mind, it transforms how teams manage customer and contact relationships, ensuring streamlined communication and enhanced productivity.

      With deep integrations and high configurability, OpenPhone empowers businesses to boost productivity and elevate customer satisfaction, driving growth. Available across Mac, Windows, Web, iOS, and Android platforms, it provides flexibility and accessibility for teams, making it an the best choice song top Exotel alternatives for companies aiming to optimize their communication strategies.

      Features:

      • Calling (US & Canada)
      • Virtual number
      • Messaging (US & Canada)
      • International calls and messages (Add-on)
      • AI message responses
      • Internal threads
      • Snippets
      • Shared contacts
      • Contact notes
      • Business hours
      • Voicemail transcripts
      • Call recording
      • Auto-reply
      • Scheduled messages
      • User groups
      • Group messaging
      • Basic call forwarding
      • Email integration
      • Webhooks
      • User roles and management
      • Standard customer support

      Pricing:

      • Starter: $19 /user/month (USD)
      • Business: $33 /user/month (USD)
      • Enterprise: Contact Sales

      Free Trial:

      7 days

      3. Ozonetel

      OZonetelCTUI-com

      Ozonetel ranks among the top Exotel alternatives, offering a highly adaptable cloud contact center solution for customer-focused businesses of all sizes. With advanced power dialers, dialer APIs, a user-friendly IVR system, and integrated AI, it enables smarter and more efficient call center operations while reducing costs by up to 50%.

      Ozonetel’s cloud telephony solution provides omnichannel routing across voice, chat, SMS, email, WhatsApp, and more from a single platform. Its open API architecture allows deep CTI integrations, giving businesses full control over the customer journey and the flexibility to create innovative, customer-centric solutions.

      Features:

      • Virtual numbers
      • Custom music-on-hold
      • Click-to-call
      • Call forwarding
      • IVR
      • Sticky agent
      • Automatic Call Distribution
      • Call routing
      • Live monitoring
      • Call barge-in
      • Call whispering
      • Call recording
      • Dialers
      • Email schedules
      • SMS texting options
      • Call reports
      • CRM integrations
      • Missed call alerts

      Pricing:

      • Starter: $30 /user/month (USD)
      • Standard: $45 /user/month (USD)
      • Premium: $55 /user/month (USD)
      • Custom: Contact Sales

      Free Trial:

      7 days

      4. DialerHQ

      DialerHQCT-comp

      DialerHQ is a versatile communication tool that enhances both personal and business calling experiences. With a user-friendly interface, it simplifies tasks like making calls and managing contacts, while advanced call management features—such as customizable call forwarding, voicemail transcription, and call recording—give users full control over their cloud telephony communications.

      Various built-in features like conference calling and screen sharing enabling real-time collaboration, and boost productivity and teamwork across distances making it one of the top Exotel alternatives. With a focus on security and privacy through end-to-end encryption, DialerHQ ensures sensitive information remains protected, making it a reliable solution for individuals and businesses seeking efficient and secure communication.

      Features:

      • Power & Predictive Dialer
      • Automatic Machine Detection
      • Industry leading call connect rates
      • Compliance Call Recording
      • Forward To External Device
      • Smart DID Routing
      • Speed To Dial
      • Auto Rotate
      • Local Presence
      • Call Barging
      • Call Queuing
      • Create Team
      • Call Whisper
      • Post Call Survey
      • After Call Work
      • Target Vs Achievement
      • Multiple Level Call Transfer
      • Route to External Number
      • Forward to Multiple Device
      • Google Drive, AWS S3 Integration
      • Embedded Dialer Integration

      Pricing:

      Monthly user license fees start from US$9.99, and the price of packages available to a company with larger team users starts from US$24.99 per user/month.

      Free Trial:

      10 days

      5. RingCentral’s RingEX

      ringEXCT-comp

      RingCentral’s RingEX streamlines business communications by integrating calls, messages, and meetings into a single, platform. It enhances productivity with conversation intelligence and provides a comprehensive solution that includes video meetings, messaging, SMS, and fax, all within one app. Its flexible migration options make it easy to transition from traditional PBX systems makes it a good choice for in the top Exotel alternatives in the cloud telephony segment.

      RingEX is recognized for its reliability, with over five years of 99.9% uptime across 46 countries and adherence to global security and privacy standards.

      Features:

      • Unlimited domestic calling 
      • SMS and MMS
      • IVR
      • Google, Microsoft integrations
      • Single sign-on
      • Visual voicemail
      • Real-time Quality of Service (QoS) analytics
      • Unlimited AI-powered video meetings, up to 100 participants
      • AI meeting transcription, summaries, and insights 
      • Developer platform, custom integrations, access to APIs

      Pricing:

      • Core: $9.99 /user/month (USD)
      • Advanced: $25.00 /user/month (USD)
      • Ultra: $35.00 /user/month (USD)

      Free Trial:

      14 days

      The #1 Exotel Alternative

      What makes Office24by7 the top Exotel Alternative for your business?

        Office24by7 is one of the top Exotel alternatives, offering top-tier cloud telephony solutions for businesses of any size. With a vast array of features, an easy-to-use interface, and exceptional customer support, Office24by7 is the ideal choice for companies seeking reliable and efficient communication tools.

        Let’s look at the top 6 constraints that make you choose Office24by7 over others:

        1. Reputation & Customer Reviews:

        The first and most important part of your research is to consider the reputation of the company from which you are thinking of making the purchase. Office24by7 has an industry presence of over 10 years with expertise in creating and providing enterprise-level software services to hundreds of companies. The G2, Gartner, SoftwareSuggest, GMB reviews, and other customer reviews are a testament for its quality and reliability.

        2. Pricing:

        Pricing is a crucial factor when choosing a service provider. At Office24by7, our pricing is determined by considering a variety of factors, such as feature overpricing, the demand for affordable yet robust features, the varying needs of small and large businesses, and differences in feature usage and quantity across companies of different sizes. We believe in a transparent approach, encouraging you to experience our product firsthand before getting worried bout the pricing.

        3. Ease of Adoption:

        The ease of adoption is a criteria that differentiates the top Exotel alternatives from the rest. It’s essential that the product seamlessly integrates into existing workflows and systems. Office24by7’s dedicated onboarding team provides exceptional assistance in setting up and migrating your entire workflow, ensuring minimal disruption to your operations. With our support, you can continue working as usual without the need to adapt to a new system.

        4. Ease of Use:

        We recommend involving individuals who will directly handling or using the software, in the demo presentation. This approach provides valuable insights into the product’s user-friendliness and navigability. This helps in assessing whether the transition will be seamless or if it may pose challenges for team members. Our interactive Office24by7 demo presentations allow users to engage with the presenter and gain a comprehensive understanding of the software, ensuring familiarity with its modules and functionalities.

        5. Best-in-class Features:

        While many customers desire a comprehensive feature list, they often find themselves dissatisfied with the pricing when they fail to utilize these features effectively. At Office24by7, we offer a wide range of features and provide the flexibility to choose which ones are included in your package, ensuring that you pay only for what you need. Our curated selection includes top industry features and commonly requested functionalities, all at affordable rates.

        6. Best-in-class Customer Support:

        Many customers encounter frustrating delays in support, with tickets remaining unresolved for extended periods. At Office24by7, we prioritize prompt and effective support. Our dedicated 24/7 team is focused solely on resolving your queries and issues. Our Service Level Agreement, a hallmark of our customer relations, has earned praise from countless customers for its commitment to exceptional support.

        7. Security:

        Data security is an important concern when considering the top Exotel alternatives. No matter how attractive the pricing or features may be, the risk of data breaches is unacceptable. Office24by7 leverages world-class cloud data silos that are impervious to attacks, providing you with unparalleled peace of mind regarding your data security.

        Need more reasons to join hands with Office24by7? Grab your free discovery call and learn more about our cloud telephony software firsthand.

        Ready to Adopt Cloud Telephony?

        Let’s get you started.

        Frequently Asked Questions

        Cloud telephony services are communication solutions that allow businesses to manage calls over the internet, rather than through traditional phone lines. These services offer advanced features like call routing, recording, IVR (Interactive Voice Response), and more, all hosted on the cloud. As one of the top Exotel alternatives, Office24by7 provides robust cloud telephony services that ensure seamless and efficient communication for businesses of all sizes.

        A virtual number for IVR is a phone number that isn't tied to a specific phone line. Instead, it routes calls to various destinations based on pre-configured rules, often using an IVR system. The IVR system allows callers to interact with a menu system to reach the appropriate department or service. Office24by7, one of the top Exotel alternatives, offers virtual numbers that enhance your IVR capabilities, making your business communication more streamlined and professional.

        A VoIP softphone is software-based and operates on devices like computers, smartphones, or tablets, allowing you to make calls over the internet. A hard phone, on the other hand, is a physical device similar to a traditional phone, but it also uses VoIP technology for internet-based calls. As one of the top Exotel alternatives, Office24by7 supports both VoIP softphones, giving your business the flexibility to choose the best communication tools for your needs.

        Office24by7 offers a range of value-added services, including CRM software, IVR services, Call center software, Task and Ticketing management software, WhatsApp Business API, Omnichannel marketing management tool, etc. These services are designed to enhance your business communication and provide insights that help you make informed decisions. Being one of the top Exotel alternatives, Office24by7 goes beyond basic telephony to offer tools that boost your overall productivity and customer satisfaction.

        Office24by7 stands out as one of the top Exotel alternatives due to its comprehensive features, user-friendly interface, and exceptional customer support. Unlike Exotel, Office24by7 offers more flexible pricing, customizable solutions, and a seamless transition process for businesses looking to switch. With Office24by7, you get a more tailored approach to your cloud telephony needs as well as proactive customer support, ensuring that your business communication is always efficient and reliable.

        Office24by7 provides 24/7 customer support with a dedicated team of experts ready to assist you with any issues or queries. Whether you need help with setup, troubleshooting, or optimizing your communication system, Office24by7's support team is there to ensure your operations run smoothly. Our detailed breakdown of how timely our support team works can be seen in our Support Level Agreement.

        Office24by7 tracks a variety of metrics, including call duration, call volume, response time, caller id, previous call history, and more. These insights allow businesses to optimize their communication strategies and improve customer interactions. Being one of the top Exotel alternatives, Office24by7 provides comprehensive analytics that help you stay ahead in your business communication efforts.

        Shifting from Exotel to Office24by7 is a smooth and hassle-free process. Office24by7 offers a dedicated migration team that assists with data transfer, system setup, and training, ensuring minimal disruption to your business operations. Being one of the top Exotel alternatives, Office24by7 prioritizes a seamless transition, allowing you to quickly start benefiting from its advanced features and superior service.