Top 5 Cloud Telephony Services in 2024
There are numerous good cloud telephony services in the market. And no one software fits all types of businesses. Let’s have a look at the top 5 cloud telephony services in the market!
Upgrade Your Business Communications With The Top 5 Cloud Telephony Services
Sooner or later after purchasing an expensive software, you may realize the practical limitations or excess effort that you may need to put in, to make it work as you desire. Some of these issues later become crucial dependencies that hinder your daily productivity. To help you skip this unfortunate event we have our detailed guide for choosing the best cloud telephony provider.
Let’s discuss the most recommended features, top integrations, and best prices among the top 5 Cloud Telephony services in the market. Quality research leads to quality outcomes. So, do not compromise on your choice before taking a deep dive to discover the top 5 cloud telephony services with Office24by7!
Top 5 Cloud Telephony Services For Businesses
Let’s compare and choose the top 5 cloud telephony services for your needs.
| Name | Ratings (G2 2024) | Main Features | Base Price (USD) | Free Trial |
|---|---|---|---|---|
| Office24by7 | 4.5/5 |
|
$4 /user/month | 30 days |
| Nextiva | 4.5/5 |
|
$20 /user/month | Unavailable |
| Vonage | 4.3/5 |
|
$13.99 /line/month | Unavailable |
| Bitrix24 | 4.1/5 |
|
$15.41 5users/ org/month | 15 days |
| RingEX | 4.0/5 |
|
$9.99 /user/month | 14 days |
Try Office24by7 for free with a 30-day trial
Ready to start? Don’t have a virtual number? Book a free consultation today!
Comprehensive Analysis of Top 5 Cloud Telephony Services For Businesses
Here are more detailed insights into the services and features provided by the top 5 cloud telephony services.
Office24by7
Nextiva
Vonage
Bitrix24
RingEX
1. Office24by7 Cloud Telephony
Office24by7 can be considered the best of all top 5 cloud telephony services in the segment of cloud telephony today. Its top-in-class flexibility and extensive features along with proactive customer support make it a great option for businesses. Office24by7 not only focuses on large enterprises but also on businesses of all sizes due to its tailormade and affordable pricing. Due to its interactive features, easy-to-use interface, and low prices, Office24by7 has been a favorite among users. It offers a variety of solutions tailored to businesses of all sizes, enabling them to provide seamless communication, sales, marketing, and support experiences.
Features:
- Virtual number
- Local number
- Mobile number
- Toll-free number
- Call forwarding
- Welcome message
- Multi-level IVR
- Programmable extensions
- Voicemail integration
- Scheduling of IVR
- Audio file upload
- Recording through call
- Text-to-Speech
- Call routing
- Sticky agent
- In-Queue message
- Music on Hold (MOH)
- Automatic Call Distribution (ACD)
- Call logs
- Call whispering
- Call monitoring
- Feedback call with IVR
- Feedback with short URL
- Bulk sms campaigns
- Bulk email campaigns
- Bulk voice campaigns
- SMS analytics
- Email analytics
- Mobile and desktop apps
- DND list
- Blacklisting and Whitelisting
- Phone number extensions
- Call dispositions
- Call notes
- Concurrent calls
- Daily email reports
- Pilot number
- Predictive dialer
- Progressive dialer
- Preview dialer
- Campaigns & Lists
- Data import
- NDNC registry
- Dashboards
- Role-based permissions
- Reports & Analytics
Pricing:
- Basic: Contact Sales
- Medium: Contact Sales
- Enterprise: Contact Sales
Free Trial:
30 days
Learn more about Office24by7 cloud telephony.
2. Nextiva
Nextiva’s AI-powered Unified-CXM platform transforms customer interactions by unifying communication across all channels, including voice, messaging apps, SMS, email, and social media. The platform’s end-to-end customer journey orchestration provides real-time insights, enabling the automation of key business workflows and enhancing personalized customer experiences throughout the entire journey.
Some other factors that make Nextiva’s modern contact center one of the top 5 cloud telephony services is that they consider designing their products for the future. All Nextiva products are made with an open architecture, embedded AI, and a powerful workflow engine to optimize customer journeys from day one. The platform offers real-time customer intelligence, pre-built AI, and automation tools that simplify management, boost productivity, and reduce agent fatigue, all on a unified platform for seamless engagement.
Features:
- Website live chat
- Messaging apps
- Social media channels
- Review management
- Digital service helpdesk
- Inbound & Outbound voice
- Businesses SMS
- Video meetings
- Screen-share & file share
- Call routing & queueing
Pricing:
- Digital: $20 /user/month (USD)
- Core: $30 /agent/month (USD)
- Engage: $40 /user/month (USD)
- Power Suite: $60 /agent/month (USD)
- Essential: $120 /agent/month (USD)
- Professional: $159.00 /agent/month (USD)
- Premium: $199.00 /agent/month (USD)
Free Trial:
Unavailable
3. Vonage
Another of the top 5 cloud telephony services is Vonage. Vonage enables global connectivity with over 1,600 telecommunications networks and local numbers in 96+ countries. This makes expanding beyond borders easier for businesses, offering seamless voice, messaging, and video conferencing capabilities. With 99.999% uptime reliability, Vonage ensures teams and contact centers stay productive and connected, no matter where they are.
Vonage prioritizes security with a wide range of compliance certifications, including ISO 27001, PCI-DSS, SOC, HITRUST, and GDPR adherence. Their platform is independently tested and audited, providing robust protection for corporate and customer data. Additionally, over 600 partners and 1 million developers use Vonage’s programmable APIs to enhance communication solutions.
Features:
- VBC mobile app
- VBC desktop app
- Unlimited domestic calling
- SMS and MMS
- Voicemail
- Phone number porting
- Virtual receptionist
- VBC admin portal
Pricing:
- Basic: $13.99 /line/month+taxes+fees (USD)
- Premium: $20.99 /line/month+taxes+fees (USD)
- Advanced: $27.99 /line/month+taxes+fees (USD)
Free Trial:
Unavailable
4. Bitrix24
Bitrix24 is an all-in-one online workspace that simplifies business management with tools like task and project management, CRM, video calls, and more making it one of the top 5 cloud telephony services. It offers unlimited user accounts, allowing businesses to grow seamlessly. From CRM marketing to telephony and website building, Bitrix24 provides everything needed to run a business efficiently.
Bitrix24 stands out with its project management features, remote work support, and unlimited collaboration. It also enables businesses to create custom websites without coding and transform sales departments into online call centers with VoIP telephony. The mobile app offers a streamlined version of the desktop experience, making it easy to stay connected on the go.
Features:
- Unified communications
- Email marketing
- Customer support portal
- Call recording
- Call analytics
- Call scripts
- Integration APIs
- Mobile user support
- Reports & Dashboards
- Instant business messaging
Pricing:
- Basic: $15.41 5users/org/month (USD)
- Standard: $38.64 50users/org/month (USD)
- Professional: $77.34 100users/org/month (USD)
- Enterprise: $154.76 250users/org/month (USD)
Free Trial:
15 days
5. RingCentral RingEX
RingCentral’s RingEX simplifies business communications by unifying calls, messages, and meetings with AI-powered conversation intelligence, enhancing productivity. The platform offers a comprehensive solution in one app, covering all communication needs, from calls to video meetings, messaging, SMS, and fax. Its flexible migration path makes transitioning from traditional PBX systems effortless.
RingEX is known for its reliability, boasting over five years of 99.999% uptime across 46 countries. It meets globally recognized security and privacy standards with third-party certifications. The platform’s real-time AI delivers personalized analytics, while its 300+ integrations, including Microsoft Teams, boost productivity with embedded calling features making it one of the top 5 cloud telephony services.
Features:
- Unlimited domestic calling
- SMS and MMS
- IVR
- Google, Microsoft integrations
- Single sign-on
- Visual voicemail
- Real-time Quality of Service (QoS) analytics
- Unlimited AI-powered video meetings, up to 100 participants
- AI meeting transcription, summaries, and insights
- Developer platform, custom integrations, access to APIs
Pricing:
- Core:$9.99 /user/month (USD)
- Advanced: $25.00 /user/month (USD)
- Ultra: $35.00 /user/month (USD)
Free Trial:
The #1 Cloud Telephony Service in 2024
What makes Office24by7 the top cloud telephony service for your business?
Office24by7 is one of the top 5 cloud telephony services, offering top-tier cloud telephony solutions for businesses of any size. With a vast array of features, an easy-to-use interface, and exceptional customer support, Office24by7 is the ideal choice for companies seeking reliable and efficient communication tools.
Let’s look at the top 6 constraints that make you choose Office24by7 over others:
1. Reputation & Customer Reviews:
The first and most important part of your research is to consider the reputation of the company from which you are thinking of making the purchase. Office24by7 has an industry presence of over 10 years with expertise in creating and providing enterprise-level software services to hundreds of companies. The G2, Gartner, SoftwareSuggest, GMB reviews, and other customer reviews are a testament for its quality and reliability.
2. Pricing:
Pricing is a crucial factor when choosing a service provider. At Office24by7, our pricing is determined by considering a variety of factors, such as feature overpricing, the demand for affordable yet robust features, the varying needs of small and large businesses, and differences in feature usage and quantity across companies of different sizes. We believe in a transparent approach, encouraging you to experience our product firsthand before getting worried bout the pricing.
3. Ease of Adoption:
The ease of adoption is a criteria that differentiates the top 5 cloud telephony services from the rest. It’s essential that the product seamlessly integrates into existing workflows and systems. Office24by7’s dedicated onboarding team provides exceptional assistance in setting up and migrating your entire workflow, ensuring minimal disruption to your operations. With our support, you can continue working as usual without the need to adapt to a new system.
4. Ease of Use:
We recommend involving individuals who will directly handling or using the software, in the demo presentation. This approach provides valuable insights into the product’s user-friendliness and navigability. This helps in assessing whether the transition will be seamless or if it may pose challenges for team members. Our interactive Office24by7 demo presentations allow users to engage with the presenter and gain a comprehensive understanding of the software, ensuring familiarity with its modules and functionalities.
5. Best-in-class Features:
While many customers desire a comprehensive feature list, they often find themselves dissatisfied with the pricing when they fail to utilize these features effectively. At Office24by7, we offer a wide range of features and provide the flexibility to choose which ones are included in your package, ensuring that you pay only for what you need. Our curated selection includes top industry features and commonly requested functionalities, all at affordable rates.
6. Best-in-class Customer Support:
Many customers encounter frustrating delays in support, with tickets remaining unresolved for extended periods. At Office24by7, we prioritize prompt and effective support. Our dedicated 24/7 team is focused solely on resolving your queries and issues. Our Service Level Agreement, a hallmark of our customer relations, has earned praise from countless customers for its commitment to exceptional support.
7. Security:
Data security is an important concern when considering the top 5 cloud telephony services. No matter how attractive the pricing or features may be, the risk of data breaches is unacceptable. Office24by7 leverages world-class cloud data silos that are impervious to attacks, providing you with unparalleled peace of mind regarding your data security.
Need more reasons to join hands with Office24by7? Grab your free discovery call and learn more about our cloud telephony service firsthand.
Ready to Adopt Cloud Telephony?
Let’s get you started.
Frequently Asked Questions
Related Alternative and Competitor Guides
Similar cloud telephony alternative guides: