- User Fields
- Custom Fields
- Application Fields
- Agent Call Status
- Agent Number
- Answered Time
- Call Cost per Pulse
- Call Credits
- Call Disconnected by
- Call End Time
- Call ID
- Call Initiated From
- Call Time
- Call Type
- Caller Call Status
- Caller Number
- Circle Name
- Conference Duration
- Conference Start Time
- Connected Time
- Connecting Duration
- Dropped Call
- FirstLeg Cost
- Hangup Source
- Incall Duration
- Is IVRS
- IVRS Details
- IVR Duration
- IVRS Levels
- Operator Name
- Other Number
- Queue Duration
- SecondLeg Cost
- State Name
- Total Call Cost
- Total Call Duration
- Total Incall Duration
- Virtual Number
- Virtual Number Type
- Voicemail Number
- Wrap Up Duration
- Wrap Up Time
- System Fields
- User Creation
- Create Module
- Standard Objects
- Dynamic Objects
- What are Dynamic Objects?
- Purpose of Dynamic Objects
- Features of Dynamic Objects
- Function-based Dynamic Objects
- Industry-based Dynamic Objects
- Retail and E-commerce
- Real Estate
- Financial Services
- Banking
- Healthcare
- Pharmaceuticals
- Manufacturing
- SaaS
- Hospitality and Travel
- Education
- Telecommunications
- Automotive
- Professional Services
- Internet Providers
- Media and Entertainment
- Insurance
- Logistics and Transportation
- Construction
- Food and Beverage
- Event Management
- Digital Marketing
- Freelancing
- Rules
- Automation
- Lists, Views, & Archives
- Blacklisting and Whitelisting
- Reports
- Privileges
- Dashboards
- Add-ons
Add-ons
Office24by7 provides add-on services to all users who have subscribed to our static or dynamic product range. These add-ons can easily be integrated into your systems and can add value to the services you have purchased.
Free and Premium Add-ons
While some of the add-ons are free, some add-ons require a premium subscription to be activated. The table below shows a list of free and premium add-ons.
| Add-ons | |
| Free | Premium |
| Voice | Activities |
| SMS | UTM Tracking |
| OTP Settings | |
| Short URL | |
| Forms | RCS |
| Source | |
| Grouping | |
Let’s take a look at each of these add-ons in detail.
| Voice | SMS |
| Forms | Source |
| Grouping | Activities |
| UTM Tracking | OTP Settings |
| Short URL | RCS |