Add-ons

Office24by7 provides add-on services to all users who have subscribed to our static or dynamic product range. These add-ons can easily be integrated into your systems and can add value to the services you have purchased. 

Free and Premium Add-ons

While some of the add-ons are free, some add-ons require a premium subscription to be activated. The table below shows a list of free and premium add-ons.

Let’s take a look at each of these add-ons in detail.

WhatsApp Multi-Language Template  Creation

Here is a step-by-step guide for creating WhatsApp templates using the Office24by7 platform in multiple languages. The example illustrated in this manual demonstrates the creation of a WhatsApp template in the Telugu language and its approval workflow. 

Viewing Existing Templates 

Navigate to the ‘Add-On’ section and select the ‘Templates’ tab under the WhatsApp  Number configuration. Here, users can view a list of existing templates with details such as  Template Name, Business Number, Number of Users, Activation Date, Approved Template  ID, and Verification Status. 

Adding a New Template 

Click the ‘Add’ button to create a new template. Enter the Template Name and select the  Business Number. From the ‘Languages’ dropdown, choose the language in which you want to create the template (e.g., Telugu).

Filling Template Content 

Once the language is selected, you can enter the template content. Fill in the Body section with content in the selected language. Optionally, you may also add Header, Footer, and interactive Buttons. After filling in all required details, click on ‘Save as Template’ to submit the template.

Template Review and Approval 

The created template is sent to Meta for review. While under review, the template’s  Verification Status appears as ‘Pending’. Once approved, this status automatically updates 

to ‘Approved’. The issue related to status updates has been resolved, and the workflow is now functioning as expected.