Top Bitrix24 Alternatives and Competitors
Is your business communication system letting you down? Is it becoming a reason for your customers to doubt your product or service quality? The top Bitrix24 alternatives will give you enough reasons to migrate to cloud telephony.
Upgrade Your Business Communications With Top Bitrix24 Alternatives
A poor communication system can be a nightmare for any business, creating misunderstandings and leaving negative impressions. Frequent call drops, background noise, difficulty reaching your line due to multiple simultaneous calls, or technical errors preventing meaningful conversations can frustrate customers. When these issues persist, customers may start considering other companies that offer smoother communication. If a customer can’t communicate clearly with your business, they might also assume that your products or services aren’t of the highest quality. This as we know is a huge red flag for potential customers.
Whether you’re a startup looking to make a strong impression in your market or an established company that can’t afford communication failures, cloud telephony can transform how clients perceive you. Bitrix24 is a leading provider in this space, offering a range of top features at a competitive price. But sometimes, good isn’t good enough—you need great! Let’s explore the 5 top Bitrix24 alternatives to find the perfect fit for your business.
Top 5 Bitrix24 Alternatives & Competitors
Let’s compare and choose the best Bitrix24 alternative for your needs.
| Bitrix24 Alternative | Ratings (G2 2024) | Main Features | Base Price (USD) | Free Trial |
|---|---|---|---|---|
| Office24by7 | 4.5/5 |
|
$4 /user/month | 30 days |
| GoTo Connect | 4.4/5 |
|
$26 /user/month | 14 days |
| Twilio | 4.2/5 |
|
$35 2 calls/second | Yes |
| KrispCall | 4.6/5 |
|
$15 /user/month | Yes |
| PhoneBurner | 4.7/5 |
|
$27 /user/month | 60 minutes |
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Comprehensive Analysis of Top Bitrix24 Alternatives
Here are more detailed insights into the services and features provided by all Bitrix24 alternatives.
Office24by7
GoTo Connect
Twilio
KrispCall
PhoneBurner
1. Office24by7 Cloud Telephony
Office24by7 is the top Bitrix24 alternatives, with over a decade of experience providing reliable cloud telephony solutions for businesses of all sizes. It offers a range of top-quality features combined with flexible pricing, making it an excellent choice for companies seeking the right tools without overspending. This ensures maximum value from every investment.
Beyond telephony, Office24by7 also delivers a suite of other software services, including sales CRM, drip marketing tools, IVR systems, ticketing software, and support automation solutions. These comprehensive offerings help businesses streamline operations, enhance customer engagement, and drive growth efficiently.
Features:
- Virtual number
- Toll-free number
- Mobile number
- Local number
- Welcome message
- Multi-level IVR
- Scheduling of IVR
- Custom IVR flow
- Agent CTI
- Sticky agent
- In-Queue message
- Music-on-Hold (MOH)
- Audio file upload
- Pilot number
- Phone number extensions
- Number porting
- Number masking
- Text-to-Speech
- Noise cancellation
- Progressive dialer
- Preview dialer
- Predictive dialer
- Data import
- Bulk contact import
- Bulk voice campaigns
- Bulk sms campaigns
- Bulk email campaigns
- Call analytics and reports
- SMS analytics and reports
- Email analytics and reports
- Custom filters
- Voicemail
- Voicemail integration
- Call forwarding
- Call transfer
- Programmable extensions
- Call whispering
- Call routing
- Call notes
- Call monitoring
- Call barge-in
- Call history
- Call dispositions
- Concurrent calls
- Automatic Call Distribution (ACD)
- Bulk voice campaigns
- Click-to-Call button
- Call recording
- Blacklisting and Whitelisting
- Feedback with short URL
- Feedback call with IVR
- Call dispositions
- Document management
- Custom report
- Daily email reports
- Create workspace
- Dashboards
- Campaigns & Lists
- DND list
- NDNC registry
- Role-based permissions
- Web app/Web dialer
- Android/iOS apps
- Third-party integrations
- Workflow automation
- WhatsApp automation
- Email, Phone, Chat support
Pricing:
- Basic: Contact Sales
- Medium: Contact Sales
- Enterprise: Contact Sales
Free Trial:
30 days
Learn more about Office24by7 cloud telephony.
2. GoTo Connect
GoTo Connect offers a comprehensive platform featuring award-winning UCaaS solutions, a robust phone system, customer engagement tools, and extensive contact center capabilities. With powerful add-ons and integrations for critical business apps, GoTo Connect—formerly known as Jive—has been helping businesses grow for over two decades by providing reliable, high-quality communication tools making their mark as one of the top Bitrix24 alternatives.
The platform includes a cloud phone system with hundreds of enterprise-grade features without the hefty price tag, AI-driven contact center tools, and easy-to-use management features. It also boasts a unique visual dial plan editor, softphone functionality, advanced reporting, and a remarkable 99.9% uptime, backed by 24/7 customer support to ensure seamless business operations.
Features:
- Remote working
- 24/7 customer support
- Number porting
- Virtual numbers
- International calling
- Call routing
- IVR
- Dialers
- Ring groups
- Call queues
- Hot desking
- Emergency E911
- Virtual fax manager
- Voicemail to email
- Call handling
- Paging
- Intercom
- Call recording
- Multi-site compatible
- SMS & MMS messaging
- Automated SMS
- Video meetings
- Smart notes
- Transcriptions
- System health dashboard
- Call routing optimizer & analytics
- SMS/MMS analytics
- System Alerts
- Real-time & Historical reports
Pricing:
- Phone System: $26 USD /user/ month
- Connect CX: $34 USD /user/month
- Contact Center: $80 USD /user/month
Free Trial:
14 days
3. Twilio
Twilio is a prominent name in the cloud telephony segment. It is often valued for its flexibility and scalability which provides high ROI for businesses looking for a reliable cloud calling solution. Twilio allows businesses to create custom voice applications that ensure consistent lossless communication. Their APIs offer top-notch features like call recording, call conferencing, and real-time transcription.
Designed for businesses of all sizes, Twilio’s voice platform excels in delivering high-quality calls with low latency, even during peak traffic making it one among the top Bitrix24 alternatives. Their enterprise-grade infrastructure ensures uptime and reliability, while advanced analytics and AI-driven insights help optimize customer interactions.
Features:
- Local calls
- Toll free calls
- Browser/App calling
- SIP interface
- Secure media
- BYOC trunking
- Conference calls
- Call recording
- Answering machine detection
- Voice insights advanced features
- Voice intelligence
- Transcription
- Voice intelligence
- Language operator
- Media streams
- SIPREC
- International numbers
Pricing:
- Pay-as-you-go: Tailored according to requirements from $0.0368 USD/ min onwards.
- Calls per second: From $35 USD for 2 calls/second to $5,740 USD for 50 calls/second. For above 50 calls contact Sales.
- Committed-use discount: Based on the volume of calls per second per month.
Free Trial:
Yes. Your free trial depends on the free credits you are provided based on the configuration of your choice that you would like to try. The duration of the free trial lasts until the credit runs out.
4. KrispCall
KrispCall offers a secure, reliable, and affordable virtual cloud phone service for businesses of any size. Its integrated call center software, with CRM integration support, enables businesses to access a wide range of features that enhance communication, streamline workflows, and improve overall efficiency in managing customer interactions.
With features like number sharing, number porting, IVR, intelligent call routing, and customized greetings, KrispCall stands out as a top business phone system. The platform also includes call recording and the innovative Unified Callbox, making it one of the top Bitrix24 alternatives for companies looking to optimize their communication strategies and enhance customer experience.
Features:
- Number porting
- Pin contact
- Pin message
- Starred message
- Recording playback fast forward
- Call filters
- SMS filters
- Call history
- Click to call button
- Voicemail
- Voicemail filter
- Bulk contact import
- Lightweight CRM
- Web app/Web dialer
- Desktop apps
- Android/iOS apps
- Browser extension
- Answer calls in browser
- Music on Hold
- Notes in Callbox
- Notes in Dialer
- Tag in Dialer
- Tag in Callbox
- DND
- Lead alerts
- Private chat with members
- SMS
- SMS forwarding
- MMS
- Internal reply threads
- Dashboard
- Create workspace
- Call analytics
- Basic reports
- Noise cancellation
- Number sharing
- Call blocking/whispering/barge-in
- Call forwarding
- Call transfer
- Call queueing
- Multilevel IVR
- Dialer
- Number masking
- Integrations
Pricing:
- Essential: $15 USD /user/month
- Standard: $40 USD /user/month
- Enterprise: Contact Sales
Free Trial:
Yes
5. PhoneBurner
PhoneBurner is a voice communication system designed to enhance sales productivity with its efficient and easy-to-use dialing platform. It offers seamless call management, eliminating manual dialing and reducing downtime between calls. With features like power dialing, call recording, and CRM integration, PhoneBurner helps sales teams maximize outreach and increase conversion rates creating a great reputation for itself making it one of the top Bitrix24 alternatives in the market.
The platform’s reliable voice quality and customizable call workflows ensure smooth and effective communication. PhoneBurner’s intelligent tools, such as voicemail drop and local caller ID, further boost engagement by personalizing interactions. Its cloud-based infrastructure provides flexibility and scalability, making PhoneBurner one of the top Bitrix24 alternatives for businesses.
Features:
- Direct dial
- Power dialing
- One-click voicemails
- Call transfer
- Workflow automation
- Sales cadence
- Collaborative onboarding
- Custom dispositions
- Call recording storage
- Call tracking
- Session reports
- Custom report
- Reports via email
- Permission control
- Lead distribution
- Real-time dashboards
- Live call monitoring
- Email, Chat, Phone support integrations
- Email campaigns
- Email and attachment tracking
- Document management
Pricing:
- Standard: $27 /user/month billed annually
- Professional: $152 /user/month billed annually
- Premium: $169 /user/month billed annually
Free Trial:
60 minutes talktime.
The #1 Bitrix24 Alternative
What makes Office24by7 the top Bitrix24 Alternative for your business?
Office24by7 is one of the top Bitrix24 alternatives, offering top-tier cloud telephony solutions for businesses of any size. With a vast array of features, an easy-to-use interface, and exceptional customer support, Office24by7 is the ideal choice for companies seeking reliable and efficient communication tools.
Let’s look at the top 6 constraints that make you choose Office24by7 over others:
1. Reputation & Customer Reviews:
The first and most important part of your research is to consider the reputation of the company from which you are thinking of making the purchase. Office24by7 has an industry presence of over 10 years with expertise in creating and providing enterprise-level software services to hundreds of companies. The G2, Gartner, SoftwareSuggest, GMB reviews, and other customer reviews are a testament for its quality and reliability.
2. Pricing:
Pricing is a crucial factor when choosing a service provider. At Office24by7, our pricing is determined by considering a variety of factors, such as feature overpricing, the demand for affordable yet robust features, the varying needs of small and large businesses, and differences in feature usage and quantity across companies of different sizes. We believe in a transparent approach, encouraging you to experience our product firsthand before getting worried bout the pricing.
3. Ease of Adoption:
The ease of adoption is a criteria that differentiates the top Bitrix24 alternatives from the rest. It’s essential that the product seamlessly integrates into existing workflows and systems. Office24by7’s dedicated onboarding team provides exceptional assistance in setting up and migrating your entire workflow, ensuring minimal disruption to your operations. With our support, you can continue working as usual without the need to adapt to a new system.
4. Ease of Use:
We recommend involving individuals who will directly handling or using the software, in the demo presentation. This approach provides valuable insights into the product’s user-friendliness and navigability. This helps in assessing whether the transition will be seamless or if it may pose challenges for team members. Our interactive Office24by7 demo presentations allow users to engage with the presenter and gain a comprehensive understanding of the software, ensuring familiarity with its modules and functionalities.
5. Best-in-class Features:
While many customers desire a comprehensive feature list, they often find themselves dissatisfied with the pricing when they fail to utilize these features effectively. At Office24by7, we offer a wide range of features and provide the flexibility to choose which ones are included in your package, ensuring that you pay only for what you need. Our curated selection includes top industry features and commonly requested functionalities, all at affordable rates.
6. Best-in-class Customer Support:
Many customers encounter frustrating delays in support, with tickets remaining unresolved for extended periods. At Office24by7, we prioritize prompt and effective support. Our dedicated 24/7 team is focused solely on resolving your queries and issues. Our Service Level Agreement, a hallmark of our customer relations, has earned praise from countless customers for its commitment to exceptional support.
7. Security:
Data security is an important concern when considering the top Bitrix24 alternatives. No matter how attractive the pricing or features may be, the risk of data breaches is unacceptable. Office24by7 leverages world-class cloud data silos that are impervious to attacks, providing you with unparalleled peace of mind regarding your data security.
Need more reasons to join hands with Office24by7? Grab your free discovery call and learn more about our cloud telephony software firsthand.
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Frequently Asked Questions
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